SUDHARSHAN KUNCHALA
Summary
Results-driven Assistant Sales Manager with a proven track record of leading sales teams to success. Possesses exceptional relationship-building skills, a persuasive communication style, and a motivational approach to drive team performance. Highly experienced in market dynamics and demonstrated ability to quickly learn and adapt to new products, services, and processes. Committed to achieving sales targets and fostering strong client relationships to enhance overall business growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Airtel
2023.11 - Current
- Managed and developed sales team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professionalism by remaining calm and composed when addressing dissatisfied or upset customers.
- Assisted the sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Led clinic staff to achieve financial, operational and customer service goals.
Process Associate
Wipro Ltd
2021.03 - 2023.01
- Ensured accuracy and completeness of Points of Interest (POI) data in Google Maps.
- Highlighted and correctly marked buildings on Google Maps.
- Updated speed limits for various road types, including highways and dual carriageways.
- Provided optimal routes in terms of distance and time for location searches.
- Conducted regular audits to maintain data integrity and mapping standards.
- Collaborated with team members to resolve data discrepancies and coordinate updates.
- Enhanced user experience by ensuring accurate and up-to-date map information.
- Maintained detailed documentation of updates and processes.
- Addressed and resolved data inconsistencies and map inaccuracies.
- Assisted in training new team members and provided ongoing support.
Process Executive
Cognizant Technologies
2018.11 - 2020.03
- Ensured comprehensive and accurate information on Points of Interest (POI) in Apple Maps.
- Highlighted buildings and listed key businesses operating within them.
- Contributed to the 3D representation of cities, enhancing map visualization.
- Provided optimal routes in terms of distance and time for users searching for locations by address or business.
- Collaborated with cross-functional teams to resolve disputes and maintain data quality.
- Enhanced the overall user experience by ensuring up-to-date and detailed map data.
- Conducted audits to verify the accuracy of map data and implemented necessary updates.
- Maintained detailed records of all updates, changes, and dispute resolutions.
Education
B.COM (Computers) -
Haindavi Degree Collage, Osmania University
01.2016
12th Std. -
Government Junior College, Board of Intermediate
01.2013
Skills
- Process Analysis
- Presentations
- Schedule Coordination
- Sales Pipeline Management
- Sales Presentations
- Staff Management
- Sales Goals
- Sales Reporting
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Hobbies and Interests
- Listening Music
- Kick Boxing
- Fitness
Timeline
Assistant Manager
Airtel
2023.11 - Current
Process Associate
Wipro Ltd
2021.03 - 2023.01
Process Executive
Cognizant Technologies
2018.11 - 2020.03
B.COM (Computers) -
Haindavi Degree Collage, Osmania University
12th Std. -
Government Junior College, Board of Intermediate
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