SUDHARSHAN V
Bengaluru,KA
Summary
Planner of strategies creating steps along the route to help the organization reach "Big Picture” outcome, flexible comfortable with ambiguity and able to thrive in fast paced environment growth mindset, an everlasting learner is committed to continuous progress on both a personal and professional level. Over 30 years of rich experience in Integrated facility management, putting policies and procedures into place to boost output while upholding a high degree of quality, managing the entire business by directing it toward extended services and sustainable growth.
Overview
30
30
years of professional experience
Work History
FOUNDER & MD
UNIFIED FACILITY SERVICES PVT LTD
07.2005 - Current
- Overseeing this business from its inception for nearly eighteen years, serving over 400 clients spread across south India.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Pioneered adoption of remote work policies, ensuring business continuity during challenging times.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.
- Drove revenue growth with targeted sales initiatives, understanding and leveraging market trends effectively.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues through proper mechanism.
- Created organization's mission and vision statements for use by employees.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
General Manager-Operations
Alert Security & Allied Services
04.2000 - 06.2005
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager-Operations
Alert Security & Allied Services
01.1997 - 03.2000
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive-operations
Alert Security & Allied Services
06.1994 - 12.1996
- Managed cross-functional teams, resulting in successful project completion on-time and within budget constraints.
- Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.
- Collaborated with senior leaders to define organizational goals, strategies, and performance metrics for long-term success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Commerce - Accounting And Business Management
Christ College- Bangalore University
Bengaluru, India04.1994
Skills
- Strategic Planning & Vision
- Operations Management & Business Development Regulatory Compliance
- IFMS Workplace Solutions Vendor Management Client Relation Management Quality Control
- Financial Management
- Goal Setting
- Team Leadership
- Contract Negotiation
- Start-Up Operations
- Organizational Structuring
- Business Administration
- Cash Flow Management
- Multitasking Abilities
Timeline
FOUNDER & MD
UNIFIED FACILITY SERVICES PVT LTD
07.2005 - Current
General Manager-Operations
Alert Security & Allied Services
04.2000 - 06.2005
Manager-Operations
Alert Security & Allied Services
01.1997 - 03.2000
Executive-operations
Alert Security & Allied Services
06.1994 - 12.1996
Bachelor of Commerce - Accounting And Business Management
Christ College- Bangalore University
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