Sudharshan Vyas

Bengaluru

Summary

Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Overview

years of professional experience

Work History

Sr. Business Analyst

Red Hat India Pvt. Ltd.

Bengaluru, India (Remote)

09.2021 - Current

Leveraging expertise within the Global Data Information team to extract, clean, and analyze critical data, empowering Sales leadership with actionable insights for strategic decision-making.
Led automation initiatives, reducing manual processes and improving operational efficiency, including exploration of tech-first solutions.
Owned end-to-end program execution, coordinating between product, tech, and business teams to define and implement scalable solutions, demonstrating strong project management and cross-functional collaboration.
Drove process standardization, improving operational consistency and reducing turnaround time by 25%.
Utilized Signavio BPMN to create process maps for the Salesforce migration project, streamlining workflows and improving operational efficiency, reflecting strong business and technical knowledge.
Represented process automation initiatives in leadership forums, advocating for data-driven strategies to enhance CX.
Winner of Red Hat's Top Gun Award for Q3 2022 for significant contributions in program and process improvements.

Lead, Deal Management

Oracle

Bengaluru, India

06.2019 - 08.2021

Managed high-value contract negotiations and deal approvals, ensuring compliance and optimizing deal cycle time.
Engaged with legal, finance, and business teams to streamline contract execution, improving efficiency and accuracy, showcasing strong stakeholder management.
Developed and implemented standard operating procedures (SOPs), reducing escalations by 20%.
Winner of Quarterly Awards (Q3 & Q4) and Young Achiever Award for driving process improvements.

Sr. Catalog Associate

Amazon Development Centre

Bengaluru, India

11.2015 - 05.2019

Executed projects to streamline processes and improve customer experience through catalog enhancement, demonstrating a focus on CX and process optimization.
Part of the team in sub-process launch and streamlining processes as per global standards during the onboarding of the Process launch in Amazon Australia.
Trained and assessed new hires and existing FTEs; involved in resource and effort estimation and resource planning.
Collaborated with other departments (Fulfillment center team, Inbound Service team etc.) for timely closure of projects.
Received multiple awards including "First Among Equal," "Extra Mile Award," and "Customer Obsession Award."

Education

Bachelor of Technology - Computer Science

Bengal College of Engineering & Technology

Durgapur, India

07-2015

Skills

Data-Driven Decision Making & Reporting: Utilizing SQL, Excel (Pivot Tables, VLookups), Google Scripts for process improvements, data analysis for measuring and managing delivery, producing performance reporting documentation
Business Systems Analysis & AI Acceleration: Gathering requirements, liaison between stakeholders and development teams, managing competing priorities, ensuring solutions meet business needs, AI project consultation, ROI/value analysis for AI initiatives
User Acceptance Testing
Process Automation & Optimization: Reducing manual dependency using tech-first solutions, and process re-engineering; Lean Six Sigma expertise

Stakeholder Management & Cross-Functional Collaboration: Engaging with product, tech, and business teams to develop scalable solutions; Influencing stakeholders at all levels; Coordinating with geographically dispersed teams
Project Execution & Documentation: Designing and implementing standardized processes; Developing project plans, scoping documents, and reporting documentation; Superior documentation and presentation skills
Agile Methodologies: Solid Agile experience
Tools: Amazon Redshift, Signavio BPMN, Certinia PSA, Oracle CPQ, Google Forms, JIRA, MS Project

Timeline