Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Sudheena Misra K S

Sudheena Misra K S

Human Resource Executive
Cherthala

Summary

Experienced HR professional with over 3.5 years of international experience in human resources and luxury hospitality in Singapore, the United Kingdom, and India. Proven expertise in recruitment, guest relations, and performance management. Skilled at translating hospitality excellence into strategic HR functions to cultivate high-performing work environments. Seeking to utilize cross-industry experience in a dynamic HR role.

Overview

6
6
years of professional experience
4
4
Certifications
1
1
Language

Work History

Guest Relations Officer

The Ritz-Carlton Millenia
12.2024 - 06.2025
  • Delivered VIP guest service, achieving 99% satisfaction through efficient check-in/out and personalized hospitality—skills transferable to employee onboarding and engagement.
  • Cultivated guest relationships, contributing to a 30% increase in repeat business and 25% in referrals—demonstrating relationship management applicable to HR business partnering.
  • Collaborated with internal teams to resolve service issues, boosting satisfaction by 25%—mirroring cross-functional collaboration in HR.
  • Used feedback analysis to implement process improvements, leading to a 20% rise in loyalty and 15% revenue growth—similar to employee satisfaction and retention strategies.
  • Resolved 95% of complaints independently, demonstrating strong problem-solving and conflict resolution skills.

Guest Relations Executive

Hotel Express Inn
04.2024 - 05.2024
  • Facilitated efficient guest check-ins and resolved inquiries, improving customer experience—analogous to employee onboarding.
  • Oversaw front desk operations and managed bookings—parallel to HR admin and coordination duties.
  • Delivered personalized service, boosting satisfaction—reflective of employee engagement strategies.

Food and Beverage Associate

London Marriott Hotel County Hall
05.2023 - 01.2024
  • Led and mentored a team, improving service efficiency by 30% and maintaining 90% team retention—experience applicable to HR leadership and team building.
  • Managed service recovery for high-value clients, achieving 90% conflict resolution rate—strengthens capability in employee relations.
  • Utilized guest feedback to enhance service delivery—parallel to HR process improvement via employee feedback.
  • Maintained accurate logs of guest data—demonstrating data integrity applicable to HR information systems.

Guest Service Associate – F&B

The Berkeley, Maybourne Hotel Group
06.2021 - 12.2022
  • Delivered 95% satisfaction rate in guest service—applicable to maintaining positive employee experiences.
  • Collaborated with a 15+ member team to meet operational targets—experience in team synergy and workforce management.
  • Handled 100+ transactions/day, ensuring accuracy—transferable to precise HR admin tasks.
  • Balanced priorities under pressure—demonstrating strong time management and multitasking.

Human Resource Executive

Thomas Mount Consulting Pvt Ltd
01.2019 - 09.2019
  • Reduced time-to-hire by 25% through optimized sourcing and interview coordination, maintaining 90% candidate satisfaction.
  • Increased client retention by 30% by offering customized staffing solutions—skills aligned with HR business partnering.
  • Resolved 95% of grievances independently, contributing to a more engaged workforce.
  • Conducted training sessions that improved productivity and engagement by 20%—demonstrating learning & development acumen.
  • Maintained 100% compliance in HR documentation for clients including Ness Technologies, Crimson Logic, and Cognizant.

Education

Master of Science - Data Science

University of Essex
Essex, United Kingdom
04.2001 -

Higher Secondary (Plus Two) - Science

Govt Girls' High Secondary School
Cherthala, Kerala
04.2001 -

Bachelor of Technology - Electrical And Electronics

College of Engineering And Management (CEMP)
Alappuzha, Kerala
04.2001 -

SSLC -

St. Marys' Girls High School
Cherthala, Kerala
04.2001 -

Skills

HR and Recruitment Skills: Candidate Screening and Shortlisting, Interview Coordination, Job Posting and Applicant Tracking, Stakeholder Management, Offer Negotiation and Onboarding Support, Familiarity with ATS tools, Resume Evaluation and Market Mapping

Hospitality and People Management Skills: Guest Relations and Service Excellence, Conflict Resolution and Complaint Handling, Cross-Cultural Communication, Team Collaboration, High-Pressure Problem Solving, Customer Satisfaction Management

Technical and Professional Tools: Microsoft Office (Excel, Word, Outlook, PowerPoint), HRMS/ATS Basics, CRM, Opera

Soft Skills: Strong Communication and Interpersonal Skills, Empathy and Active Listening, Organizational and Time Management, Adaptability in Fast-Paced Environments, Multitasking and Prioritization, Positive Attitude and Client-Centric Approach

Certification

Google Data Analytics Professional Certificate – Coursera

Timeline

Guest Relations Officer

The Ritz-Carlton Millenia
12.2024 - 06.2025

Guest Relations Executive

Hotel Express Inn
04.2024 - 05.2024

Food and Beverage Associate

London Marriott Hotel County Hall
05.2023 - 01.2024

Guest Service Associate – F&B

The Berkeley, Maybourne Hotel Group
06.2021 - 12.2022

Human Resource Executive

Thomas Mount Consulting Pvt Ltd
01.2019 - 09.2019

Master of Science - Data Science

University of Essex
04.2001 -

Higher Secondary (Plus Two) - Science

Govt Girls' High Secondary School
04.2001 -

Bachelor of Technology - Electrical And Electronics

College of Engineering And Management (CEMP)
04.2001 -

SSLC -

St. Marys' Girls High School
04.2001 -

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