Sudheer Kumar
Visakhapatnam
Summary
Proactive Food and Beverage Management professional with 7+ years of luxury hotel experience. Expertise in hospitality, guest satisfaction, and team leadership. Seeking a challenging role to drive outstanding service and business results.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Food and Beverage
Qosa and Qode, Golconda Resorts and Spa, Hyderabad
Hyderabad
01.2024 - Current
- Trained F&B service personnel to provide exceptional guest service and product recommendations.
- Resolved guest complaints, ensuring adherence to safety and quality standards.
- Oversaw daily shift operations, focusing on beverage quality, safety, and sanitation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Guest Service Coordinator
Golconda Pavilion & Peacock Bar, ITC Luxury Collections, Hyderabad
Hyderabad
09.2022 - 12.2023
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
- Processed payments for services rendered utilizing point-of-sale systems.
- Delivered timely and high-quality service in a fast-paced environment, enhancing guest satisfaction.
- Increased revenue by using upselling techniques and optimizing per-room income.
- Managed staff rosters and coordinated operational needs during peak periods.
Food and Beverage Executive
Feast (24-Hour Coffee Shop) & Link Bar, Sheraton Hyderabad Hotel
Hyderabad
01.2022 - 07.2022
- Developed and implemented innovative strategies to increase sales revenue in the food and beverage department.
- Conducted research on new menu items, pricing structures, and other initiatives to create a more profitable environment.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Organized promotional events for restaurants to attract new customers.
- Coordinated with vendors for supplies and equipment needed for restaurant operations.
- Created detailed reports on daily sales figures, inventory levels, labor costs.
- Monitored customer satisfaction ratings through surveys or interviews.
Guest Service Coordinator
Multi-Cuisine Restaurant (55-Cover), ITC WelcomHotels, Vizag
Visakhapatnam
01.2021 - 12.2021
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
- Processed payments for services rendered utilizing point-of-sale systems.
- Ensured prompt guest service, effectively managing shifts independently when required.
- Monitored cash handling and adhered to company protocols.
- Conducted inventory checks and maintained service standards.
Senior Captain, In-Room Dining & IBar Operations
The Park Hotels, Bengaluru
Bengaluru
12.2019 - 12.2020
- Led team to deliver high-quality guest experiences, managing orders and complaints professionally.
- Improved average per-cover revenue through effective sales and upselling techniques.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Took orders from customers for food and beverages.
Guest Service Associate
M Café & WBG, Marriott Whitefield
Bengaluru
04.2018 - 12.2019
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Ensured that all guest inquiries were answered promptly and accurately.
- Supported shift operations independently, focusing on order accuracy and guest satisfaction.
- Maintained inventory and provided personalized service to foster guest loyalty.
Guest Service Associate
Tapanyaki (Pre-opening), Novotel
Visakhapatnam
04.2017 - 03.2018
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Ensured that all guest inquiries were answered promptly and accurately.
- Handled guest orders and inquiries with professionalism, ensuring high service standards.
Education
Bachelor of Hotel Management And Catering Technology (B.H.M.C.T) - Hotel Management
Leo Institute of Catering Technology
Hyderabad04-2016
Skills
- Cultural Awareness
- Problem Resolution
- Data Entry
- Interpersonal Communication
- Multitasking Abilities
- Project Planning
- Friendly, Positive Attitude
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Manager, Food and Beverage
Qosa and Qode, Golconda Resorts and Spa, Hyderabad
01.2024 - Current
Guest Service Coordinator
Golconda Pavilion & Peacock Bar, ITC Luxury Collections, Hyderabad
09.2022 - 12.2023
Food and Beverage Executive
Feast (24-Hour Coffee Shop) & Link Bar, Sheraton Hyderabad Hotel
01.2022 - 07.2022
Guest Service Coordinator
Multi-Cuisine Restaurant (55-Cover), ITC WelcomHotels, Vizag
01.2021 - 12.2021
Senior Captain, In-Room Dining & IBar Operations
The Park Hotels, Bengaluru
12.2019 - 12.2020
Guest Service Associate
M Café & WBG, Marriott Whitefield
04.2018 - 12.2019
Guest Service Associate
Tapanyaki (Pre-opening), Novotel
04.2017 - 03.2018
Bachelor of Hotel Management And Catering Technology (B.H.M.C.T) - Hotel Management
Leo Institute of Catering Technology