Sudheer Nair

• Accountable for enterprise-wide governance of the outsourcing program, ensuring full compliance with regulatory requirements. Responsibilities include end-to-end lifecycle management of service providers covering onboarding, continuous monitoring, and offboarding as well as periodic risk and control reviews to drive necessary enhancements.
• Establishes governance frameworks, policies, and procedures to guide the various functions
• Defines roles, responsibilities, and reporting structures to maintain oversight and accountability across functions
• Evaluates risks related to IT systems, data, cybersecurity on third-party vendor engagements
• Implements controls and safeguards to reduce exposure to operational, financial, and reputational risks
• Tracks emerging threats and adjusts risk management strategies accordingly
• Ensure compliance with the regulatory guidelines
• Oversight into data protection and access controls for the outsourced engagements
• Business Continuity Planning strategies
• Risk and materiality assessments
• Periodic updates to the executive management and the Board
• Manage the regulatory inspections

• Managed the governance program for the Bank’s Technology & Financial Outsourcing program in alignment with the Reserve Bank of India’s regulatory framework. The program encompasses the full spectrum of outsourced services across the bank, involving a vendor ecosystem of over 5,000 service providers. Responsibilities include ensuring regulatory compliance, conducting risk assessments, and implementing governance mechanisms to safeguard operational integrity and customer data.
• Core responsibilities includes:
• GRC for Technology & Financial Outsourcing Programs
• Strategic alignment of function with the organization goals
• Policy and process implementation
• Collaborating with control functions to design and implement robust controls that ensure adherence to regulatory compliance requirements.
• Periodic assessment of controls to ensure effectiveness.
• Oversight into third party engagements
• Service level review and vendor performance management
• Manage the regulatory inspections RBI CSITE/DOS
• Periodic review and updation of policy and Standard Operating Process
• Periodic updates to the executive management and the Board
• Oversight on the periodic regulatory reporting
• Oversight on governance routines

• Managed the bank’s comprehensive outsourcing program in alignment with RBI regulations, covering over 1,100 vendors delivering diverse services across the organization.
• Core responsibilities includes:
• Outsourcing governance – (IT & Non IT) ensure the regulatory and compliance requirements
• Financial Outsourcing compliance as per Regulatory authority mandates
• Vendor due diligence and onboarding management
• Technology vendor evaluations and performance reviews
• Contract/Service level management
• Managing the regulatory audit pertaining to outsourcing
• Outsourcing policy and Standard Operating Process management
• Governance Risk & Compliance Management Using Archer tool
• Periodic reporting to the executive management and the Board
• Contingent Workforce Management

• Managed the relationship for one of the key account for Syntel from the service delivery and governance standpoint. Customer is one of the premier financial rating company in USA.

My responsibilities include the following areas:

• Service Delivery Management for the DBA/MW Projects
• Customer relationship and escalation management
• Monthly Service Level adherence review and reporting
• Enterprise Governance, Risk and Compliance management as per the customer guidelines
• Resource management – Planning, onboarding and Mobilization
• Delivery Management – Ensure the smooth service delivery as per the agreed service levels
• Process Adherence – Ensure strict adherence to the processes, eliminate the people dependency
• Driving efficiencies, automation opportunities for DBA / MW operations and usage of internal IPs
• Management updates - revenue, new opportunities, margin improvement programs

• BA Continuum India is the fully owned non-banking subsidiary on Bank of America. The organization provides the technology & Operation support for the Bank of America global operations.

Roles Handled:

• Technology and Service Governance
• Accountable for end-to-end service performance within the Global Delivery Center of Excellence (GDCE), ensuring alignment with agreed standards by mitigating service risks and driving continuous improvement across people, processes, and technology.

Key responsibilities:

• Technology governance for offshore delivery centre as per the standards.
• Labor compliance management for the outsourced vendors.
• Vendor strategy, planning and process improvements.
• Review & monitor vendor performance through score card & vendor level risk assessment (VLRA)
• Accountable for Vendor Management of key India to India vendors, primarily global Information Technology suppliers, and provision of regular service performance reporting against contractual obligations back to the business
• Internal stakeholder feedback and ratings for each vendor

• HCL Technologies Ltd. is one of the premier organization in INDIA providing IT Infrastructure Solutions, Software development, ERP etc.. to international companies and having global presence. IT Infrastructure Division provides services to fortune 500 companies to manage their complex infrastructures with international standards viz. ITIL, Six Sigma, BS7799 etc..
• I was deputed with HCL (Malaysia) Sdn. Bhd. for managing outsource project of managing global infrastructure service delivery for British American Tobacco Ltd.
• Service Delivery Manager - Remote Infrastructure Management
• I was responsible for the service delivery management for British American Tobacco EMEA region. Support portfolio includes
• L2 and L3 Support for the OS and DB Servers
• Oracle & MS SQL DB system support
• Support transition management
• Active directory management
• Altiris deployment environment
• OS Security & patch management
• Infrastructure setup for new locations
• Change Management
• OS / DB Server consolidation projects
• My core responsibilities include –
• Regular interaction with multiple onshore managers/clients to ensure high quality of service and service delivery Expectations as per service level agreements and KPIs.
• End to End ownership for project delivery starting establishing Network links, ODC setup, Transition, stabilization and transformation phase
• Engaging in meetings and consultations with senior managers along with the delivery leads to provide project estimates and to determine the resources required to perform the job at offshore.
• Lead customer meetings to ensure smooth execution of all the projects from offshore. The focus areas would be capturing customer business objectives, technical requirement mapping and project schedule, quality & budget tracking.
• Adhering to established system and industry practices while managing the entire work carried out.
• Monitoring closely the work being carried out by both onsite and offshore resources and ensure that the projects remain on schedule and within budget.

• Transmarket Group is a UK based proprietary trading organization. As part of their business expansion, they started their India operation to trade in US and UK stock markets.
• I was responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.
• My core responsibilities include –
• Manage, control and monitor the operation and maintenance of IT infrastructure which includes the OS (Windows), DB (Oracle), Data & voice network and end user support.
• IT budgeting (OPEX/CAPEX) & plan allocations.
• Ensure the continuous business operations through contingency planning and implementation.
• IT Team management.
• Vendor evaluation and performance management
• Vendor Management and vendor payouts.

• Hexaware is a leading IT services provider based in India, which provides IT services to the global customers. The responsibilities include:
• Monitoring Day to Day operations & Administration of LAN/WAN Networking – Windows 2000 based servers & Workstations, Microsoft Exchange Server, Firewall, Unix systems, CISCO Routers, Switches.
• Installation and configuration of Oracle DB servers on Windows and Unix platforms.
• Configuration of DB and Application server for the development and testing environment
• Participation in overseas infrastructure projects and support at international offices.
• Co-ordination with international offices for design & Implementation of the projects (VPN based) as per the requirements.
• Co-ordination with clients for implementing infrastructure standards as per requirement.
• Leading a team of 6 engineers for providing support for in house business operations.
• Coordinate between the clients and project team to deliver total end solution – Project Management which includes Documentation, Process flow, MIS report Generation and Vendor Management.
• Technical & General Evaluation of vendor selection, negotiation, outsourcing, periodic review and changes.
• Implementation of quality standards BS 7799,ISO,SAS etc..

• Leading a group of engineers. Providing second level support to the various customers OS and DB servers.
• The job includes the installation and configuration of windows-based computing environment with application and database servers (Oracle, Sybase and MSSQL).
• LAN and WAN network configurations
• Customer requirement study and site survey.
• Leading infrastructure projects for various clients.
• Co-ordination with Central Team for design & Implementation of the projects as per the requirements.
• Co-ordination with various IT Vendors for the project execution.

• Have been instrumental in implementation and maintenance of the entire network comprising of number of operating systems including Windows NT and Windows 95/98. The network also including Microsoft exchange 5.5 and database servers like oracle and Sybase.
• Responsible for network maintenance and providing solutions to end users like security, backup, e-mail, Internet access, printing.
• Lead a team of 3 engineers for day today infrastructure support activities.

• Led the offshore development and support center in collaboration with ADC partners—India’s leading software solution providers with a combined workforce of 2,500. Responsibilities included governance and oversight of delivery centers, periodic reviews of service agreements, information security protocols, and business continuity plans.
• Key responsibilities:
• Vendor performance review / management and reporting to the senior leadership
• Periodic governance routines for all the vendors
• Service Level reviews and monitoring of various technology development and application support projects.
• Governance of database and application support projects
• Service transition management between the service providers
• Periodic audits for the Vendor adherence to the agreed Service levels, BCP & Infosec requirements.
• Support the regulatory audit data requirements from the offshore outsourcing perspective
• Periodic review of service agreements and submission of reports to the US team
• Infra support process improvements using ITIL framework.
• Change & availability management process using ITIL methodology
• Manage the technology vendor fulfillment for various business verticals
• Managing the vendor risk as per the Global Vendor Management Program.
• Vendor evaluation and on-boarding