Sudheer Narigiri
Customer Success Manager
Hyderabad
Summary
Accomplished Customer Success Manager with extensive experience in the ed-tech sector, excelling in sales, customer relations, and team leadership. Proficient in driving revenue growth, boosting customer satisfaction, and managing CRM systems. Dedicated to supporting the success of forward-thinking organizations with strategic leadership and a commitment to operational excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Success Manager
Level Innovations Private Limited
Hyderabad
01.2022 - Current
- Established and led Customer Success department, setting its strategic vision and operational framework. Scaled team to 9 professionals, directly contributing to 60% of company’s annual revenue (INR 1.8 Crore) in first year.
- Developed and implemented innovative customer engagement strategies, resulting in10% monthly revenue increase through improved renewal rates, effective cross-selling, and leveraging customer referrals.
- Cultivated culture of excellence and continuous improvement, achieving 80% employee retention rate through impactful leadership, comprehensive training, and personalized mentorship.
- Expanded operational effectiveness by leading initiatives in recruitment, digital marketing strategies, and workflow optimization.
- Possess hands-on experience with various CRM platforms (Leadsquared, Odoo, Kylas, HubSpot) and productivity tools (Sheets, Excel, ClickUp, Slack, Airtable), enhancing operational efficiency and customer engagement.
Team Lead, Customer Success
Level Innovations Private Limited
Hyderabad
09.2021 - 12.2021
- Led customer-centric team, achieving unparalleled client retention and satisfaction rates through strategic relationship management and exceptional support services.
- Directly generated monthly revenue of INR 2.5 to 3 Lakh by leveraging cross-sell opportunities and maximizing referral potential.
Customer Success Executive
Level Innovations Private Limited
Hyderabad
05.2021 - 08.2021
- Founded Customer Success unit, significantly improving client engagement and satisfaction by establishing structured feedback mechanisms and robust support systems.
- Swiftly addressed and resolved customer issues, bolstering brand loyalty and enhancing retention rates.
- Managed over 50 customer calls per day
- Increased revenue through effective negotiation of contracts with clients and suppliers
Sales Executive
Level Innovations Private Limited
Hyderabad
01.2021 - 05.2021
- Established new sales benchmarks by achieving INR 7.5 Lakh in monthly sales and closing unparalleled 52 deals in a single month, showcasing expert sales tactics and customer engagement skills.
- Excelled in managing and closing high-stake deals, playing key role in company’s expansion and diversification of its clientele.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed
Sales Associate Intern
Level Innovations Private Limited
Hyderabad
05.2020 - 12.2020
- Consistently generated a minimum of INR 1.5 Lakh in monthly revenue through strategic high-volume, low-value transactions, demonstrating a deep understanding of customer needs and market dynamics.
- Collaborated with team members to ensure smooth daily operations and a positive shopping experience for customers.
Co-founder
Enlight Academy
Hyderabad
06.2018 - 06.2019
- Founded and led Enlight Academy, spearheading significant advancements in Mathematics and Science education for middle and high school students.
- Quickly scaled to enroll 50 students eager for our classes, starting from ground up.
- Negotiated partnership with play school, adopting income-sharing model instead of fixed rent, to facilitate our educational sessions.
Education
Bachelor's in Mechanical Engineering - Mechanical Engineering
St. Martins Engineering College
Hyderabad 09.2014 - 05.2018
Skills
Revenue Growth
Training and mentoring
Revenue Forecasting
Problem-solving aptitude
Performance Tracking and Evaluation
Customer Relationship Building
Effective Time Management
Account Management
Negotiation
Personal Information
Date of Birth: 03/27/97
Timeline
Customer Success Manager
Level Innovations Private Limited
01.2022 - Current
Team Lead, Customer Success
Level Innovations Private Limited
09.2021 - 12.2021
Customer Success Executive
Level Innovations Private Limited
05.2021 - 08.2021
Sales Executive
Level Innovations Private Limited
01.2021 - 05.2021
Sales Associate Intern
Level Innovations Private Limited
05.2020 - 12.2020
Co-founder
Enlight Academy
06.2018 - 06.2019
Bachelor's in Mechanical Engineering - Mechanical Engineering
St. Martins Engineering College
09.2014 - 05.2018