Sudheer Rathore
Gurugram
Summary
Experienced in enhancing customer satisfaction, a logical and customer-oriented support professional. Maintains poise when communicating with customers and vendors, analyzing and resolving complex issues, and ensuring accurate notes of account interactions. Thrives in high-volume, high-stress environments. A versatile professional excelling in managing inbound calls/chats and customizing customer experiences to build brand loyalty. Proven expertise in leveraging CRM software for efficient service outcomes and optimal customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Sales Support Associate
Accenture India Service PVT LTD
08.2023 - Current
- Delivering exceptional customer support, managing billing, account, sales, and technical queries for multiple customers concurrently. Improved customer support by proactively responding immediately to virtual platform queries.
- Developed and maintained a comprehensive knowledge base of products and services for efficient customer support.
Senior Customer Care Executive
Vodafone Intelligent Solutions
06.2017 - 12.2022
- Demonstrated a courteous and empathetic approach to customer interactions via web chat and email, contributing to significant improvements in Net Promoter Score (NPS) and resolution rates. Gained extensive experience managing Consumer, Small Business, and Enterprise accounts.
Customer Service/Nodal Executive
Aegis Pvt. Ltd.
12.2015 - 03.2017
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactively recommending new products to existing customers over calls.
Education
B.Tech - Information Technology
Arya College of Engineering & IT
Jaipur, IndiaSkills
- Customer Interaction Management
- Effective Communication
- Detail-Oriented Approach
- Sales Support Coordination
- Technology Problem Solving
- Adaptable Learning Abilities
- Problem-Solving Skills
- Analytical Problem Solving
- Customer Complaint Resolution
- Live Chat Management
Certification
- Google Ads Search Certification - Google
- Google Ads Video Professional Certification - Google
Freelance Digital Marketing Specialist: Developed and implemented Google Ads strategies and campaigns for local clients to boost their online presence, drive website traffic, and increase conversions.
Personal Information
- Date of birth: 07/02/92
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Cycling
- Gardening
- Travel
Links
Linkedin:
https://www.linkedin.com/in/sudheer-rathore-a4b93859/
Timeline
Inbound Sales Support Associate
Accenture India Service PVT LTD
08.2023 - Current
Senior Customer Care Executive
Vodafone Intelligent Solutions
06.2017 - 12.2022
Customer Service/Nodal Executive
Aegis Pvt. Ltd.
12.2015 - 03.2017
B.Tech - Information Technology
Arya College of Engineering & IT
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