Sudheer S
Deputy Manager
Summary
Professional Summary
- Achievement-oriented Third Party Administrator professional with 9+ years diversified experience in operations management, provider network management and Insurer management
- Performance reporting, highly motivated, self-starter with diversified experience, good presentation skills and multi-tasking
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
- Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
- Methodical and well-organized in optimizing coverage to meet operational demands.
- Boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
- Excellent leadership skills in working with both the internal and external teams
Overview
27
27
years of professional experience
5
5
Languages
Work History
Deputy Manager
Family Health Plan TPA PVT LTD
Hyderabad
05.2022 - 10.2023
- Managed the provider's claims payments pending by clearing outstand.
- Analyzing insurer payment errors and work to miniscule the errors.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Attended client meetings and working towards the target set by them to achieve SLA
- Conducting team meetings, taking new initiatives, organizing, planning, and implementing to improve the process
- Performed the tasks of monitoring, organizing, and coaching the team on a daily/weekly/monthly basis
- Created reports and analyzed and interpreted data.,setting teams KRAs, involved in hiring new candidates.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Manager
Mediassist Insurance TPA PVT LTD
Bangalore
07.2014 - 05.2022
- Managed centralized pre authorization team with excellent turn around time.
- Handled email support for top corporate and maintained good service level agreement
- Awarded Employee of the year award during 2015-2016 for significant contributions towards organization
- Generating reports, scheduling shift roaster as per the forecast volume,shift rationalization to better support assembly line for seamless movement to next stages
- Launched quality assurance practices for each phase of development
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Unit Manager
Mphasis India PVT LTD
Bangalore
04.2013 - 05.2014
- Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures
- Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
- Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
- Work Allocation -Assigning tasks, projects and client assignments based on each team member's skill set and workload capabilities
- Conducting team meeting, taking new initiatives, organizing, planning and implementing, conducting pre - post shift huddles.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Team Leader
Genisys Information Systems India PVT Ltd
Bangalore
06.2011 - 09.2012
- Managed the daily operations of organization,specify the team's goals and key performance metrics.
- Assigning tasks and goals, and make sure they do them daily, weekly, and monthly.
- Coaching and monitoring the team to achieve the given target of the organization
- Generating performance reports and set targets for the team members
- Handling escalation calls and email, Preparing team roster as per the predicted volume
- Call Queue Monitoring, Floor walking, Briefing updating new updates to the team members generating reports
- Conducting regular one-to-one.
Team Leader
Allsec Technologies Pvt Ltd
Bangalore
08.2009 - 12.2010
- Coaching and monitoring the team to achieve the given target of the organization
- Call Queue Monitoring, Floor walking, Briefing updating new updates to the team members generating reports
- Conducting team meeting, taking new initiatives, organizing, planning and implementing, conducting pre - post shift huddles.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generating daily reports and set targets of team members as well as ensuring that they meet the targets
- Random call barging and train the team on improvements areas to maintain good quality
- Handling escalation calls and email,preparing team roster as per the predicted volume.
Customer Care Executive
Mphasis, MsourcE India Pvt Ltd
Bangalore
02.2006 - 07.2009
- Performing the task of handling customer calls regarding requests for services and products
- Handling responsibilities of troubleshooting issues on the products and services to meet customer satisfaction
- Document all calls about participant inquiries accurately using relevant applications
- Responsible for preparing customer lists and feedback and updating the same to the team leader
- Perform the tasks of conducting training sessions for new joiners.
Proprietor
R.R Cyber Café
Bangalore
09.2001 - 12.2005
- Maintaining customers in & out register
- Daily, weekly, and monthly account maintenance
- Installing Software/Applications and hardware maintenance.
Site Engineer
Proficient Engineering Company
Bangalore
01.1997 - 05.2001
- Executing overall scheduling and specific planning work,coordinating/meeting with contractor and Raising quotation for the required material
- Inspecting completed work done, assigning rework if not met the specific standard as per client requirement
- Responsible for the Project completion within schedule, meeting budget, meet the quality standard
- Maintaining daily attendance/OT register and distributing work.
Education
Diploma - Electrical Engineering
L. V. Polytechnic
Hassan 04.1993 - 04.1996
Pre University Collage - PCMB
Kalpatharu College of Science
Tiptur 01.1991 - 10.1992
B.A - Hindi
Karnataka Hindi Mahila Seva Samithi
Banglore 01.1992 - 03.1993
Post Diploma in Computer Engineering - Computer Engineering
LRDE
Bangalore 01.1997 - 01.1998
High School - Secondary Education
Basvarajendra High School
Arsikere 04.2001 -
Skills
Operations management
Provider network management
Performance improvements
Process and procedure development
Employee performance evaluations
Recruiting and interviewing
Employee scheduling
Task delegation
Decision-making capabilities
Training
Staff supervision
Client Management
Timeline
Deputy Manager
Family Health Plan TPA PVT LTD
05.2022 - 10.2023
Assistant Manager
Mediassist Insurance TPA PVT LTD
07.2014 - 05.2022
Assistant Unit Manager
Mphasis India PVT LTD
04.2013 - 05.2014
Team Leader
Genisys Information Systems India PVT Ltd
06.2011 - 09.2012
Team Leader
Allsec Technologies Pvt Ltd
08.2009 - 12.2010
Customer Care Executive
Mphasis, MsourcE India Pvt Ltd
02.2006 - 07.2009
Proprietor
R.R Cyber Café
09.2001 - 12.2005
High School - Secondary Education
Basvarajendra High School
04.2001 -
Post Diploma in Computer Engineering - Computer Engineering
LRDE
01.1997 - 01.1998
Site Engineer
Proficient Engineering Company
01.1997 - 05.2001
Diploma - Electrical Engineering
L. V. Polytechnic
04.1993 - 04.1996
B.A - Hindi
Karnataka Hindi Mahila Seva Samithi
01.1992 - 03.1993
Pre University Collage - PCMB
Kalpatharu College of Science
01.1991 - 10.1992