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Sudheer Shah
Gurgaon
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Assistant IT ManagerTechnical Support ExecutiveIT ManagerIT Project ManagerIT Project LeadWork Type
Full TimeLocation Preference
HybridLocation: Gurgaon, IN
Open to relocation: Yes
Important To Me
Work-life balanceSummary
Dynamic IT professional with extensive experience at Busch Group IT India, excelling in Microsoft Intune and Agile project management. Proven track record in leading successful migrations and implementing Zero Trust security frameworks, enhancing operational efficiency and collaboration. Strong leadership and problem-solving skills drive impactful IT solutions across global teams.
Overview
4
4
Certification
16
16
years of professional experience
Work History
Assistant IT Manager
Busch Group IT India Private Limited
Gurgaon
11.2012 - Current
- Lead and manage IT operations team — setting priorities, mentoring engineers, running sprint-based task planning, and tracking delivery via Jira-style workflows in an Agile environment.
- Actively involved in IT procurement decisions — evaluating vendors, comparing licensing models, and contributing to cost-optimization strategies for a 1,000+ device global fleet.
- Architect and govern Microsoft Intune endpoint management for 1,000+ global devices — iOS, Android, Windows, Zebra & Honeywell — across 10+ countries.
- Led Domino to Exchange migration: full messaging platform transition with zero business disruption — mail flow, calendars, contacts, and coexistence fully managed.
- Executed Exchange on-premises to Exchange Online (EXO) migration using Quest Migration Tool — coexistence configuration, mailbox moves, and post-migration validation at enterprise scale.
- Deployed and managed Microsoft Teams Rooms across enterprise meeting spaces — device provisioning, Intune enrolment, policy configuration, and AV support.
- Implemented Conditional Access and Zero Trust security frameworks aligned with ISO standards, reducing unauthorised access incidents measurably.
- Led Apple Business Manager (ABM) and Android Enterprise enrolment programs — reduced device onboarding time by 40% through automation and self-service workflows.
- Standardised global Zebra & Honeywell scanner fleet across warehouse and field operations — reduced support tickets by 35% and delivered a unified management framework.
- Established SOPs and knowledge transfer programs that improved first-call resolution rates by 25%.
- Served as IT project lead for multi-site SAP go-live — RF scanner readiness, user training, and rapid post-go-live incident resolution with zero critical outages.
- Managed vendor relationships to ensure SLA compliance and optimal performance across IT service partners and suppliers.
- Developed and implemented IT policies and procedures to align with organizational objectives and enhance operational efficiency.
- Created detailed documentation for all IT processes, procedures, and operations.
- Analyzed daily operations workflows to identify inefficiencies and improve productivity.
- Assisted in implementing cybersecurity measures across all departments.
- Facilitated cross-departmental communication to improve collaboration and streamline IT processes.
- Ensured compliance with applicable laws and regulations related to IT operations.
- Provided technical support and guidance to end-users regarding the use of hardware and software systems.
- Monitored system performance and troubleshoot any technical issues that arose.
- Coordinated with vendors for the procurement of hardware and software products and services required by the organization.
- Evaluated new technologies for potential application within the organization's environment.
- Resolved operational problems related to network infrastructure components such as servers, routers, switches.
- Managed the installation of computer networks including cabling, routers, switches, firewalls.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
Technical Support Executive
Softcell Technologies
India
06.2010 - 10.2012
- Managed Active Directory, GPOs, and Microsoft Exchange Server for enterprise clients to ensure secure and efficient user access.
- Provided L1/L2 support across hardware, software, and network, achieving SLA targets and contributing to 99.9% system uptime.
- Provided technical support for software and hardware issues to customers.
- Diagnosed problems using remote desktop tools and troubleshooting techniques.
- Assisted customers with software installation and configuration processes.
Education
M.Sc. - IT
B.Sc. - Chemistry
Skills
- Microsoft Intune
- Azure AD / Entra ID
- Zero trust security
- Mobile device management
- Apple Business Manager
- Android Enterprise
- Zebra & Honeywell MDM
- Microsoft 365 Admin
- Exchange Online (EXO)
- SCCM / Patch Management
- Active Directory management
- Endpoint management
- IT security management
- Cybersecurity skills
- IT operations management
- Infrastructure management
- Service management
- ITIL management
- Project management
- Agile methodology
- Agile management
- Jira / Task Tracking
- Migration strategies
- Team leadership
- Microsoft Teams Rooms
- Project lifecycle
- Collaboration skills
- Capacity planning
- Vendor management
- Vendor & Budget Advisory
- Stakeholder Management
- IT strategy
- IT leadership
- Team leadership
- Collaboration skills
- Problem solving
- Troubleshooting
- Customer support
- Technical documentation
- Agile work processes
- IT strategy
- Capacity planning
- Customer support
- Troubleshooting
- Technical documentation
Certification
- AZ-900, Azure Fundamentals
- MDM Certification, Mobile Device Mgmt
- MD-102, Endpoint Administrator, In Progress
- ITIL Foundation Training Completed
- Apple Business Manager (ABM) Training
- Conditional Access & Compliance Training
- Cybersecurity Awareness Training
- Digital Workplace Transformation Training
Languages
- English, Professional
- Hindi, Native
Personal Information
- Open to relocation and global opportunities
- Notice Period: 60 Days
- Available to relocate within 6–8 weeks upon offer
Key Projects And Achievements
- Domino → Exchange Migration, Full IBM Lotus Domino to Microsoft Exchange platform migration — zero disruption, complete coexistence during cutover, full data fidelity for mail, calendars, and contacts.
- Exchange On-Prem → Exchange Online (EXO), End-to-end migration to Microsoft 365 via Quest Migration Tool — eliminated on-premises server overhead, enabled modern authentication, improved global collaboration.
- Microsoft Teams Rooms Deployment, Enterprise-wide Teams Rooms rollout — Intune enrolment, policy management, AV integration across multiple office locations globally.
- AirWatch → Microsoft Intune Migration, 1,000+ devices migrated with zero data loss and minimal disruption — significant annual licensing cost savings delivered.
- Global Zebra & Honeywell Scanner Standardisation, Intune-managed deployment across 10+ countries — 60% reduction in manual config effort, unified management framework, reduced operational costs.
- Zero Trust & Conditional Access Rollout, Enterprise Conditional Access and compliance policies aligned with ISO governance standards — measurable reduction in security incidents across global teams.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
- Recognized for successfully supporting enterprise-wide Domino to Exchange migration with minimal business disruption.
- Awarded for outstanding contribution to email migration, mobile device readiness, and post-migration user support.
- Appreciated for ensuring smooth Microsoft Exchange migration and seamless mobile connectivity for end users.
- Recognized for delivering high-quality support during global messaging and mobile platform migration projects.
Affiliations
- Travel & Cultural Exploration
- Continuous Learning & Self-Development
Timeline
Assistant IT Manager - Busch Group IT India Private Limited
11.2012 - Current
Technical Support Executive - Softcell Technologies
06.2010 - 10.2012
Sikkim Manipal University - M.Sc., IT
Kanpur University - B.Sc., Chemistry