TechOps Engineer
SS&C Technologies
Hyderabad, Telangana
08.2023 - Current
- Resolved production incidents promptly and efficiently to minimize business impact and ensure the continuity of mission-critical operations.
- Conducted detailed root cause analysis to investigate defects, ensuring long-term system stability and preventing recurring issues.
- Managed end-to-end production support for high-traffic financial applications, consistently maintaining 99.9% system uptime.
- Monitored performance metrics using tools like Grafana and Prometheus to visualize real-time data, reducing Mean Time to Detect (MTTD) by 25%.
- Designed and maintained dashboards in Splunk to monitor application health and track user activity patterns proactively.
- Led incident response efforts for critical P1 outages, coordinating with cross-functional teams to drive rapid resolution and post-mortem analysis.
- Overseed CI/CD deployment pipelines using Jenkins to ensure zero-downtime releases for over 50 production updates.
- Implemented proactive alerting and reporting systems to identify and mitigate potential infrastructure risks before they impacted the end-user.
- Mentored and guided junior team members to foster professional growth and enhance overall team performance and technical expertise.
- Provided 24/7 on-call support for critical systems, ensuring business continuity across flexible shifts and rotations.