Telangana
SS&C EZE
Hyderabad
08.2023 - Current
- Resolved production incidents swiftly to minimize business impact and ensure operational continuity.
- Conducted root cause analyses to identify defects, achieving long-term system stability.
- Monitored system performance and implemented preventive measures to maintain optimal functionality.
- Documented support tickets in Jira, ensuring accurate records of issues and resolutions in Confluence.
- Collaborated with cross-functional teams to develop scalable, reliable, and secure infrastructure solutions.
- Implemented monitoring and alerting systems to proactively detect potential issues.
- Mentored junior team members, fostering professional development and enhancing team performance.