Sudheer Sermon Jangam

• Collaborate with stakeholders to define and prioritize product development initiatives, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to define project requirements and deliverables.
• Contribute to product strategy and product vision to deliver great value to customers.
• Own product backlog and drive development aligning to roadmap defined.
• Monitor and track program/project progress, identifying and addressing any issues or risks that may impact delivery timelines or quality and ensuring projects complete on time and within budget.
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Conduct code reviews and provide constructive feedback to team members to maintain code quality and adherence to coding standards.
• Foster collaborative and inclusive team culture, promoting knowledge sharing and continuous learning.
• Stay updated with industry trends and emerging technologies, evaluating their potential impact on software development process and making recommendations for adoption.
• Drive recruitment and onboarding process for new team members, ensuring right talent is hired and integrated into team effectively. Performance Management - Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members. Identify areas for improvement and professional development opportunities.
• Set and review OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators).
• As part of organization strategy to adopt SAFe, picked up additional responsibilities to manage and drive successful completion.
• Facilitated learning and development among employees through individual and team coaching.
• Coach senior managers in agile practices to ensure adoption of best practices from top down.
• Communicate agile principles, scrum practices, and overall operating model across organization.
• Champion use of metrics and other objective measures by teams Coordinate with Agile coaches & RTEs for conducting Program Increment Planning events.
• Gather feedback on pain areas for completed events and define clear strategy to address them.

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
• Develop program assessment protocols for evaluation and improvement. Oversee multiple project teams, ensuring they reach program goals.
• Manage budget and funding channels for maximum productivity.
• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
• Identify key requirements for cross-functional teams and external vendors. Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Work with other program managers to identify risks and opportunities across multiple projects within department.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Own product backlog and drive development aligning to roadmap defined.
• Monitor and track project progress, identifying and addressing any issues or risks that may impact delivery timelines or quality and ensuring projects complete on time and within budget.
• Collaborate with cross-functional teams to resolve complex technical issues and escalations.
• Manage and track service metrics to ensure we met service level agreements. Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
• Foster collaborative and inclusive team culture, promoting knowledge sharing and continuous learning.
• Stay updated with industry trends and emerging technologies, evaluating their potential impact on customer landscape and making recommendations for adoption.
• Drive recruitment and onboarding process for new team members, ensuring right talent is hired and integrated into team effectively. Performance Management - Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members. Identify areas for improvement and professional development opportunities.
• Set and review OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators).

• Collaborate with stakeholders to define and prioritize product development initiatives, ensuring alignment with organizational goals.
• Strategize, implement, and maintain program initiatives for Customer Success department that adhere to organizational objectives.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to define project requirements and deliverables.
• Assist in pre-sales process by developing proposals, conducting product demonstrations and presentations to potential clients.
• Contribute to product strategy and product vision to deliver great value to customers.
• Stay updated with latest industry trends and advancements in technology to provide innovative solutions.
• Collaborate with cross-functional teams, including sales, product management, and development, to ensure successful implementation and
• Develop and deliver technical presentations and demonstrations to showcase product capabilities and benefits.
• Conduct training sessions and workshops to educate clients on effective use of technology solutions.
• Conduct system assessments and recommend improvements or upgrades to optimize performance.
• Develop and maintain project documentation, including requirements, design specifications, and test plans.
• 2x Improved experience for customers with onboarding and implementation procedures.
• Established proper communication channel delivering periodic updates for customers on projects.
• Defined and executed process improvements in Customer Success department.

• Jointly managed Integration practice (330 FTEs) for 3 years.
• Strategize, implement, and maintain program initiatives (for Integration Pre- Sales team) that adhere to organizational objectives.
• Collaborate with cross-functional teams to define project requirements and develop technical solutions.
• Plan and prioritize tasks and projects, ensuring timely delivery and meeting of deadlines.
• Provide technical guidance and mentorship to team members, ensuring high- quality code and adherence to best practices.
• Collaborate with product owners and stakeholders to prioritize and plan project deliverables.
• Lead and manage team of technical professionals to ensure successful project delivery.
• Responsible for handling solution requirements for all RFPs, RFIs and RFQs for integration practice (TIBCO).
• Lead opportunity assessment process, identify scope for AD, ADM and AMS assignments.
• Collaborate with different COEs to prepare and deliver presentations, demonstrations tailor made to fit various customers' requirements.
• Responsible for Engagement Model (Fixed Price, T&M) decisions for the proposals.
• Assist in development of sales collateral, including product documentation and sales tools.
• Build and maintain relationships with key stakeholders and decision-makers. Stay up-to-date with industry trends, competitors, and new technologies.
• Conduct market research and analysis to identify potential customers and their needs.
• Lead product demonstrations and presentations to showcase features and benefits of company's products or services
• Collaborate with marketing team to develop and execute effective lead generation strategies and campaigns
• Track and report on sales activities, customer feedback, and market trends. Responsible to onboard/off board resources to projects as per skill requirements and fitment.
• Responsible for talent management in practice aligning to project plans.
• Responsible for training, coaching and mentoring of resources (330+).

• Collaborate with product owners and stakeholders to define project scope and requirements.
• Collaborate with cross-functional teams to develop and implement integration solutions that meet business requirements.
• Lead design, development, and testing of software applications, ensuring adherence to coding standards and best practices - Used TIBCO Suite to
• Oversee and manage team of technical professionals, providing guidance and support to ensure successful project completion.
• Conduct code reviews and provide feedback to team members to promote code quality and maintainability.
• Conduct regular team meetings to review project progress, identify and resolve issues, and provide updates to stakeholders
• Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
• Projects Worked - BFSI major in Singapore.

• Design and implement integration solutions using TIBCO Suite that meet business needs and adhere to coding standards.
• Take part in full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
• Collaborate with business stakeholders and cross-functional teams to understand their needs and translate them into technical requirements. Perform unit testing and take part in system integration testing.
• Lead design, development, and testing of software applications, ensuring adherence to coding standards and best practices.
• Mentor and provides guidance to junior developers.
• Conduct code reviews and provide feedback to team members to promote code quality and maintainability.
• Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
• Worked in multiple projects across versatile domains - Telecom, BFSI, Retail and Manufacturing.

• Established a successful business by identifying market needs in the region.
• Led the strategic planning process to define business goals and ensure alignment across all departments.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Owned financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
• Created and monitored promotional approaches to increase sales and profit levels.
• Conducted continuous comprehensive market analysis and adjusted strategies accordingly.
• Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.

• Design and implement integration solutions using TIBCO Suite that meet business needs and adhere to coding standards.
• Take part in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
• Collaborate with business stakeholders and cross-functional teams to understand their needs and translate them into technical requirements.
• Perform unit testing and take part in system integration testing.
• Lead the design, development, and testing of software applications, ensuring adherence to coding standards and best practices.
• Mentor and provides guidance to junior developers.
• Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
• Projects worked - Telecom (3rd largest mobile network operator in UK).

• Stay up-to-date with industry trends and best practices in marketing and engineering.
• Create and manage marketing collateral, including brochures, presentations, and sales materials.
• Collaborate with cross-functional teams to develop and execute marketing plans.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Conduct market research to identify customer needs and preferences. Provide technical expertise and support to customers and internal teams on product features and benefits.
• Build and maintain relationships with key stakeholders, including customers, suppliers, and industry influencers.
• Assist in the development of pricing strategies and product positioning.
• Gather requirements from on ground for Sales and Service modules. Create development request forms for the requirements and submit to SAP dev team.
• Execute the test plan for the QA & UAT phases and raise defects for the scenarios.
• Complete documentation.