Overview
Work History
Education
Skills
Accomplishments
Timeline
Summary
Generic
Sudheer Sermon Jangam

Sudheer Sermon Jangam

Bengaluru

Overview

14
14
years of professional experience
5
5
Certifications
4
4
years of post-secondary education

Work History

Software Development Manager

Tesco
1 2023 - 2 2024
  • Collaborate with stakeholders to define and prioritize product development initiatives, ensuring alignment with organizational goals.
  • Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to define project requirements and deliverables.
  • Contribute to product strategy and product vision to deliver great value to customers.
  • Own product backlog and drive development aligning to roadmap defined.
  • Monitor and track program/project progress, identifying and addressing any issues or risks that may impact delivery timelines or quality and ensuring projects complete on time and within budget.
  • Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
  • Conduct code reviews and provide constructive feedback to team members to maintain code quality and adherence to coding standards.
  • Foster collaborative and inclusive team culture, promoting knowledge sharing and continuous learning.
  • Stay updated with industry trends and emerging technologies, evaluating their potential impact on software development process and making recommendations for adoption.
  • Drive recruitment and onboarding process for new team members, ensuring right talent is hired and integrated into team effectively. Performance Management - Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members. Identify areas for improvement and professional development opportunities.
  • Set and review OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators).
  • As part of organization strategy to adopt SAFe, picked up additional responsibilities to manage and drive successful completion.
  • Facilitated learning and development among employees through individual and team coaching.
  • Coach senior managers in agile practices to ensure adoption of best practices from top down.
  • Communicate agile principles, scrum practices, and overall operating model across organization.
  • Champion use of metrics and other objective measures by teams Coordinate with Agile coaches & RTEs for conducting Program Increment Planning events.
  • Gather feedback on pain areas for completed events and define clear strategy to address them.

Technical Service Manager

TEKsystems Global Services Pvt Ltd
06.2022 - 01.2023
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
  • Develop program assessment protocols for evaluation and improvement. Oversee multiple project teams, ensuring they reach program goals.
  • Manage budget and funding channels for maximum productivity.
  • Work closely with project sponsor, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
  • Identify key requirements for cross-functional teams and external vendors. Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
  • Work with other program managers to identify risks and opportunities across multiple projects within department.
  • Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
  • Own product backlog and drive development aligning to roadmap defined.
  • Monitor and track project progress, identifying and addressing any issues or risks that may impact delivery timelines or quality and ensuring projects complete on time and within budget.
  • Collaborate with cross-functional teams to resolve complex technical issues and escalations.
  • Manage and track service metrics to ensure we met service level agreements. Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Foster collaborative and inclusive team culture, promoting knowledge sharing and continuous learning.
  • Stay updated with industry trends and emerging technologies, evaluating their potential impact on customer landscape and making recommendations for adoption.
  • Drive recruitment and onboarding process for new team members, ensuring right talent is hired and integrated into team effectively. Performance Management - Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members. Identify areas for improvement and professional development opportunities.
  • Set and review OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators).

Technical Consultant & Customer Success Manager

AqueraLabs India Pvt Ltd
11.2021 - 06.2022
  • Collaborate with stakeholders to define and prioritize product development initiatives, ensuring alignment with organizational goals.
  • Strategize, implement, and maintain program initiatives for Customer Success department that adhere to organizational objectives.
  • Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to define project requirements and deliverables.
  • Assist in pre-sales process by developing proposals, conducting product demonstrations and presentations to potential clients.
  • Contribute to product strategy and product vision to deliver great value to customers.
  • Stay updated with latest industry trends and advancements in technology to provide innovative solutions.
  • Collaborate with cross-functional teams, including sales, product management, and development, to ensure successful implementation and
  • Develop and deliver technical presentations and demonstrations to showcase product capabilities and benefits.
  • Conduct training sessions and workshops to educate clients on effective use of technology solutions.
  • Conduct system assessments and recommend improvements or upgrades to optimize performance.
  • Develop and maintain project documentation, including requirements, design specifications, and test plans.
  • 2x Improved experience for customers with onboarding and implementation procedures.
  • Established proper communication channel delivering periodic updates for customers on projects.
  • Defined and executed process improvements in Customer Success department.

Tech Lead - Integration Practice

Wipro Technologies
01.2019 - 11.2021
  • Jointly managed Integration practice (330 FTEs) for 3 years.
  • Strategize, implement, and maintain program initiatives (for Integration Pre- Sales team) that adhere to organizational objectives.
  • Collaborate with cross-functional teams to define project requirements and develop technical solutions.
  • Plan and prioritize tasks and projects, ensuring timely delivery and meeting of deadlines.
  • Provide technical guidance and mentorship to team members, ensuring high- quality code and adherence to best practices.
  • Collaborate with product owners and stakeholders to prioritize and plan project deliverables.
  • Lead and manage team of technical professionals to ensure successful project delivery.
  • Responsible for handling solution requirements for all RFPs, RFIs and RFQs for integration practice (TIBCO).
  • Lead opportunity assessment process, identify scope for AD, ADM and AMS assignments.
  • Collaborate with different COEs to prepare and deliver presentations, demonstrations tailor made to fit various customers' requirements.
  • Responsible for Engagement Model (Fixed Price, T&M) decisions for the proposals.
  • Assist in development of sales collateral, including product documentation and sales tools.
  • Build and maintain relationships with key stakeholders and decision-makers. Stay up-to-date with industry trends, competitors, and new technologies.
  • Conduct market research and analysis to identify potential customers and their needs.
  • Lead product demonstrations and presentations to showcase features and benefits of company's products or services
  • Collaborate with marketing team to develop and execute effective lead generation strategies and campaigns
  • Track and report on sales activities, customer feedback, and market trends. Responsible to onboard/off board resources to projects as per skill requirements and fitment.
  • Responsible for talent management in practice aligning to project plans.
  • Responsible for training, coaching and mentoring of resources (330+).

Technical Lead

HCL Technologies Ltd
07.2018 - 01.2019
  • Collaborate with product owners and stakeholders to define project scope and requirements.
  • Collaborate with cross-functional teams to develop and implement integration solutions that meet business requirements.
  • Lead design, development, and testing of software applications, ensuring adherence to coding standards and best practices - Used TIBCO Suite to
  • Oversee and manage team of technical professionals, providing guidance and support to ensure successful project completion.
  • Conduct code reviews and provide feedback to team members to promote code quality and maintainability.
  • Conduct regular team meetings to review project progress, identify and resolve issues, and provide updates to stakeholders
  • Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
  • Projects Worked - BFSI major in Singapore.

Application Development Senior Analyst

Accenture Solutions Private Ltd
08.2015 - 06.2018
  • Design and implement integration solutions using TIBCO Suite that meet business needs and adhere to coding standards.
  • Take part in full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
  • Collaborate with business stakeholders and cross-functional teams to understand their needs and translate them into technical requirements. Perform unit testing and take part in system integration testing.
  • Lead design, development, and testing of software applications, ensuring adherence to coding standards and best practices.
  • Mentor and provides guidance to junior developers.
  • Conduct code reviews and provide feedback to team members to promote code quality and maintainability.
  • Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
  • Worked in multiple projects across versatile domains - Telecom, BFSI, Retail and Manufacturing.

Service Delivery Consultant II

Hewlett Packard Global Soft Pvt Ltd
05.2010 - 08.2015


  • Design and implement integration solutions using TIBCO Suite that meet business needs and adhere to coding standards.
  • Take part in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
  • Collaborate with business stakeholders and cross-functional teams to understand their needs and translate them into technical requirements.
  • Perform unit testing and take part in system integration testing.
  • Lead the design, development, and testing of software applications, ensuring adherence to coding standards and best practices.
  • Mentor and provides guidance to junior developers.
  • Drive continuous improvement initiatives, identifying areas for process optimization and implementing solutions to enhance efficiency and productivity.
  • Projects worked - Telecom (3rd largest mobile network operator in UK).

Marketing Engineer

Amara Raja Batteries Ltd
07.2008 - 03.2010
  • Stay up-to-date with industry trends and best practices in marketing and engineering.
  • Create and manage marketing collateral, including brochures, presentations, and sales materials.
  • Collaborate with cross-functional teams to develop and execute marketing plans.
  • Analyze market trends and competitor activities to identify opportunities for growth.
  • Conduct market research to identify customer needs and preferences. Provide technical expertise and support to customers and internal teams on product features and benefits.
  • Build and maintain relationships with key stakeholders, including customers, suppliers, and industry influencers.
  • Assist in the development of pricing strategies and product positioning.
  • Gather requirements from on ground for Sales and Service modules. Create development request forms for the requirements and submit to SAP dev team.
  • Execute the test plan for the QA & UAT phases and raise defects for the scenarios.
  • Complete documentation.

Education

Bachelor’s Degree - Electrical & Electronics Engineering

Koneru Lakshmaiah College of Engineering
Vaddeswaram
07.2004 - 04.2008

Skills

    Engineering Management

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Accomplishments

  • Creation and execution of a smooth onboarding plan for new resources which reduced the resource idle time by 25%.
  • Bridged gaps regarding effective communication between onshore and offshore members leading to 3x reduction in escalations.
  • Created a maturity improvement plan for offshore members to excel in product delivery which increased 10% productivity.
  • Successful transition to organizational Agile strategy.
  • Great leap in customer metrics with a detailed categorization of problems and execution of resolution plans which led to record all time high numbers in customer's history of filings in US.
  • The consistent delivery of outstanding numbers resulted in getting awarded with a new assignment (3 new FTEs).
  • Productivity improvement of up to 15% for the resources with detailed training plans.
  • Won 5 new assignments accounting to practice revenue of 2.45 million USD. Increase in resource headcount by 5%.

Timeline

Technical Service Manager

TEKsystems Global Services Pvt Ltd
06.2022 - 01.2023

Technical Consultant & Customer Success Manager

AqueraLabs India Pvt Ltd
11.2021 - 06.2022

Tech Lead - Integration Practice

Wipro Technologies
01.2019 - 11.2021

Technical Lead

HCL Technologies Ltd
07.2018 - 01.2019

Application Development Senior Analyst

Accenture Solutions Private Ltd
08.2015 - 06.2018

Service Delivery Consultant II

Hewlett Packard Global Soft Pvt Ltd
05.2010 - 08.2015

Marketing Engineer

Amara Raja Batteries Ltd
07.2008 - 03.2010

Bachelor’s Degree - Electrical & Electronics Engineering

Koneru Lakshmaiah College of Engineering
07.2004 - 04.2008

Software Development Manager

Tesco
1 2023 - 2 2024

Summary

Highly accomplished and results-driven Manager with 15 years of experience in leading and delivering successful software and product development assignments. Proven track record of managing distributed and cross-functional teams driving innovation to meet organizational goals. Skilled in full software development lifecycle, agile methodologies, product management, program management, project management and technical leadership. Strong expertise in driving process improvements and optimizing productivity. Adept at building and maintaining strong relationships with stakeholders, ensuring effective communication and collaboration. Technical background in Integration & APIs with good experience in designing and implementing solutions based on EAI, ESB, SOA, Microservices, API-led and Event driven Integration Architectures. Seeking a challenging leadership role to leverage extensive experience and drive organizational success.

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Sudheer Sermon Jangam