SUDHESH PANICKER

Strong leader and problem-solver dedicated to helping individuals and teams on their learning & development journey. Adept at cost and vendor management. Highly committed with a focus on strong processes and stakeholder engagement to bring results from learning programs and interventions.

• Savista Global Solutions Pvt. Ltd. (formerly nThrive Global Solutions Pvt. Ltd.), 08/2016, Current, Associate Director and Organizational Development Lead, India & US, Head the Organizational Development initiatives at Savista India and US, Conduct yearly TNI for all Bands across all roles, Forecast and manage the yearly OD Training budget for Savista, Develop and facilitate the Savista Leadership development programme (YLDP) for Management Trainees, Provide and deliver OD solutions for organizational challenges and needs, Identify and manage External consultants for externally run interventions, Lead the internal and external audits for Savista, Ensure rollout and delivery of monthly, quarterly and yearly calendar, Deliver classroom (ILT) programs viz., Emotional Intelligence, Strategic Leadership Interventions, People Management, Feedback and Coaching, Business Writing, Planning and Organizing, Impactful Communication etc., for Team Leaders and above, Run Level 1, Level 2 and Level 3 (based on Kirk Patrick Model) evaluations for the training programs, Develop and run the “Communication Gym” every week for improving the communications skills of the employees, Conduct monthly meetings with Service delivery Leaders to get feedback on the training interventions conducted, Lead a highly motivated team to deliver on their KPI’s
• Flextronics Global Business Services Pvt. Ltd., 01/2015, 06/2016, Senior Manager & Training Lead, India, Head the Learning and Organization Effectiveness team for Flextronics Pvt. Ltd, India, Lead a Team of 7 Senior trainers across two locations in India (Chennai and Pune), Work with the Corporate L&OE team in San Jose, California, USA to implement global training strategies in GBS, Work with the stakeholders in business to identify and implement training needs for the employees, Manage the Training budget for the entire GBS functions in India, Engage with the global L&OE colleagues in sharing and implementing best practices in Learning across the group, Lead the Management Development programs identification and implementation for the Senior Leadership, Manage the end to end delivery of trainings and report metrics monthly highlighting the learning impact to the Senior Management, Motivate and manage the GBS L&OE team’s performance, Content creation and roll out for Senior Leadership programs, Training delivery of Leadership Interventions across the business, A core member of the Flex GBS Management Committee in planning and deciding strategies at GBS
• RBS Business Services Pvt. Ltd., 07/2013, 01/2015, Young Leaders Programme (YLP) Program Manager, Lead the end to end management and execution of the YLP program, Lead a team of 5 Senior YLP Facilitators in Chennai, Delhi and Mumbai, Engage with Business stakeholders in meeting the objective of the program viz., “Enhance the skills and competencies of the SME’s in preparing for future role as People Managers”, Lead Continuous Improvement initiatives and take strategic decisions with the Project Implementation Board to enhance the design and effectiveness of the program, Prepare and manage the budget for the program, Facilitate classroom modules on Feedback and Coaching Skills, Interpersonal Skills and Business Communication, Initiate and receive continuous feedback from the business of the effectiveness of the program and take necessary actions where required, Motivate the team to perform at their best by continuously engaging with them and setting challenging and motivating goals, Coach and train the team to deliver their goals in line with the strict timelines for the program, Manage risk, controls and audits in the program, Ensure data tracking and reporting of the data by the Learning Admin. team by managing the control processes set in and highlighting wherever gaps are identified, Orient the participants and their Managers into the program by conducting orientation sessions before the launch of a batch, Manage queries from business on YLP, Support the Business Management team for L&D process and quality audits
• RBS Business Services Pvt. Ltd., 12/2010, 06/2013, Lead Consultant - Chennai, Manage the Learning Strategy for the L&D Academy and execute the same for the Chennai Location, Plan and conduct the Competency based Learning Need Analysis every year, Plan and release the Quarterly calendar and Resource Planning for the Chennai location, Manage a 3 member Team of Trainers cum Training CRM, Manage all Audits for the L&D Academy - both Internal and External Audits(ISO, FSA etc.), Handle the Training Relationship as CRM for the Chief Operating Officers functions including Quality, Metrics, Corporate Communication, Business Continuity and Enabling team, Handle the Training Relationship as CRM for the Trade(GTS) and Capital Markets(GBM) functions, Lead Client visit presentations for the L&D Academy, Recognitions - 1 Gold Ovation, 1 Silver Ovation and 3 Bronze Ovations for “exemplary focus and results bringing glory and recognition to the L&D Academy”, Certified to deliver programs like “High Impact Presentations”, “Advanced Communication”, “Effective Career Conversations”, “Decision Making”, “Leading Change”, “Facilitation Skills for Trainers” etc., Part of a “Toyota Visit” project at the organizational level and implemented two key learning’s with the L&D process – “Continous Improvement” and “Visualization”, Responsible for the delivery and overall management of the Young Leaders Program for the Chennai batches(Team Leaders) focusing on identifying, assessing and development of future Leaders in the organization, Underwent a workshop on “New World Kirk Patrick Evaluation methodology” and created an evaluation framework on “Influencing Skills” program for a control batch of TL’s, Part of the project team for testing and implementing a new Learning Management system (ELM – Enterprise Learning Management) within RBS BS
• TCS eServe International Ltd., 1999, 2010, Training Function, Manage the entire Role Mapping process for the Chennai region as a pre-requisite to move into the TCS Performance Management system, As part of the same, individually involved in creating roles and mapping behavioral and technical competencies for the entire Risk Analytics team, One of the two members involved in interviewing and creating the role document for the Domain Leader role(reporting directly to the CEO – Delivery Leader), Lead the Training Focus group for Domestic Collections Training process and finalized the Training curriculum for Collections team including specific skill sets identified and interact with the Training partners to implement the same, Initiated and conducted the revised TNA process for the South region through the Training RM’s in Chennai, Involved in the content creation of the Negotiation Skills program for Managers/Senior Managers, Successfully implemented the concept of Unit Training SPOC’s to identify Training requirements and thereby managed the entire Chennai Training process with only a two member RM team, Meet up with Training consultants and look at possibility of working with them, Conduct timely appraisals for the Team and ensure their developments needs are met through assignments and training programs
• TCS eServe International Ltd., 2006, 2010, Senior Manager/ Training Lead – South, Manage the entire Role Mapping process for the Chennai region as a pre-requisite to move into the TCS Performance Management system, As part of the same, individually involved in creating roles and mapping behavioral and technical competencies for the entire Risk Analytics team, One of the two members involved in interviewing and creating the role document for the Domain Leader role(reporting directly to the CEO – Delivery Leader), Lead the Training Focus group for Domestic Collections Training process and finalized the Training curriculum for Collections team including specific skill sets identified and interact with the Training partners to implement the same, Initiated and conducted the revised TNA process for the South region through the Training RM’s in Chennai, Involved in the content creation of the Negotiation Skills program for Managers/Senior Managers, Successfully implemented the concept of Unit Training SPOC’s to identify Training requirements and thereby managed the entire Chennai Training process with only a two member RM team, Meet up with Training consultants and look at possibility of working with them, Conduct timely appraisals for the Team and ensure their developments needs are met through assignments and training programs
• TCS eServe International Ltd., 2002, 2004, Processing Executive, Manage backend processing for LETTER OF CREDIT (LC) ADVISING process of Citibank N.A. New York at Chennai
• TCS eServe International Ltd., 2004, 2004, Executive, Roles same as described above for Processing Executive. In addition preparing and reporting Daily, Weekly and Annual MIS related to Citibank N.A. New York Advising process, Part of the team awarded with the “TEAM OF THE QUARTER” award for the 2nd quarter of 2004 (April, 2004 to June, 2004) for North America Advising, “Trade Hi-Flier” awarded for June 2004 for sustained increase in production volumes (40% more than average) and at the same time involved in extra-curricular activities organizing and participation. One of first 4 in Trade to get the award
• TCS eServe International Ltd., 2005, 2006, Executive, Moved Over to Europe Advising Team to handle LC advising process for Citibank London and Citibank branches in Europe centrally done under Citibank Ireland Financial Services, Trained in Europe Customer service Query handling relating to LC advising, Winner of the “Name-O- Mania” contest at e–Serve for the yearly anniversary celebrations (“energy”)

• Leadership 2023 Award
• Responsibility of US OD function to be run out of India since 2023
• Savista Meteor Award - 2021
• Team of the Year 2019 – Organizational Development Team (nThrive Global Solutions Pvt. Ltd.)
• FUNA (nThirve Values – Focused, United, Nimble and Accountable) Champion Award 2018
• Developed and put together the entire OD process from scratch for Savista Global Solutions Pvt. Ltd.
• Designed and executed the Management Development program plan for the Manager and Leadership colleagues at Savista from scratch
• Developed a “Communication Gym” workshop for employees at nThrive
• Top Honors in the Certified Instruction Design program with MiddleEarth Consultants scoring 90%
• Improved the ”Young Leaders Program” participants success rate from a low of 42% to 57% within 6 months timeline through strategic changes in program delivery and orientation and involvement of immediate managers in participants development
• Developed and implemented a Kirk Patrick Level 3 intervention with “Business Implementation and Testing” team at RBS resulting in 25% reduction in unproductive internal client calls
• Lead the development and implementation of the Business Learning Journey for Chennai location (largest in employee headcount) resulting in 100% Training Man-day coverage within 10 months as against 12 month target. Was recognized with the Gold Ovation for the same.
• Lead the Competency framework awareness program for RBS Managers in Chennai location resulting in 100% Managers coverage resulting in a smoother implementation of the competency based Training Need Analysis
• Developed a Macro based excel tracker to automate tracking and reporting of Training Man-days for the BU resulting in approximately 10% reduction in manual update time for the trackers
• Lead all the Quality and Information Security audits for RBS L&D process with Zero NCR’s identified till LWD
• Transitioned the training results for the Chief Operating Officer’s(COO) team resulting in 100% coverage of all team members (specialist roles in Quality, Metrics reporting, Business Continuity Management and Business Communication) on customized competency based trainings. The results achieved and strategy implemented was appreciated by the COO marking all L&D Heads including the Global L&D Head of RBS Group.
• Completed a Green Belt training and project in measuring ROI Level 4 effectiveness (Kirk Patrick Model) of Excel-Macro program (identified through a TNI) for the Australia Asset management team (with eServe) and resulted in 484 hours of UPT (User Productivity Time) save for the business unit. The project resulted in the unit releasing 1 FTE thus saving on 1 FTE billing to the client (about AU$ 7500 per annum)
• Successfully understood the TCS Competency framework and executed the competency based role mapping exercise for Senior VP roles in the Retail function and specialist roles in the Analytics function
• Played the key role as Business Representative in the User Acceptance Testing (UAT) of Citibank’s change from Monthly to Daily Interest Accrual system for Retail Loans. The report submitted was instrumental in the Credit team successfully approving the change in interest calculation.

International DISC Certification

Recognitions :

· Leadership 2023 Award (Awarded to the best Leader in a year) - Savista Global Solutions Pvt. Ltd. The first one to be awarded in Savista.

· Savista Meteor Award - 2021 - Savista Global Solutions Pvt. Ltd.

· Team of the Year 2019 – Organizational Development Team (Savista Global Solutions Pvt. Ltd.)

· FUNA (Savista Values – Focused, United, Nimble and Accountable) Champion Award 2018. The first one to be awarded in nThrive India.

· Top Honors in the Certified Instruction Design program with MiddleEarth Consultants scoring 90%

· 1 Gold Ovation, 1 Silver Ovation and 3 Bronze Ovations for “exemplary focus and results bringing glory and recognition to the L&D Academy” - RBS Business Services Pvt. Ltd.

· “STAR OF MONTH” - February, 2000 - TCS eServe International Ltd.

· “TEAM OF THE QUARTER” Q1 of 2001 - TCS eServe International Ltd.

· “TEAM OF THE QUARTER” Q2, 2004 - TCS eServe International Ltd.

· “Trade Hi-Flier” awarded for June 2004 - TCS eServe International Ltd.· One of first 4 in Trade to get the award.