Sudhin Thomas
Dubai
Summary
Experienced Automobile Engineer with over 5 years of dedicated service in the automotive industry. Motivated and results-driven with a passion for precision and a keen eye for detail. Have strong record of conducting meticulous vehicle assessments, providing top-notch customer service and optimizing operational efficiency. Committed to maintaining compliance with industry standards and regulations while continually enhancing technical expertise. Seeking opportunities to contribute expertise in vehicle servicing, quality control, and customer satisfaction to a forward-thinking company. Eager to explore diverse challenges that will foster professional growth and innovation.
Overview
6
6
years of professional experience
Work History
Service Engineer
JOREFCO INDUSTRIES
Sharjah
07.2024 - Current
- Performed routine maintenance and repair services on industrial and mechanical equipment to ensure optimal performance and minimal downtime.
- Diagnosed technical faults and implemented effective solutions to restore machinery functionality.
- Provided on-site support to customers, ensuring proper installation and servicing of mechanical systems.
- Maintained comprehensive service reports, equipment logs, and documentation for all completed jobs.
- Coordinated with the procurement and technical teams to ensure the timely availability of spare parts and tools.
- Ensured adherence to safety regulations and quality standards during service activities.
- Delivered excellent customer service by addressing client inquiries, resolving complaints, and offering technical support post-service.
SERVICE ADVISOR
HONDA BIGWING TOPLINE
Kochi
11.2020 - 05.2023
- Greet customers listen to customer concerns, questions & requests for service
- Inspect vehicles and perform preliminary diagnostics to identify issues
- Clearly explain the service and repairs needed providing accurate estimates of costs and timeline
- Keep customers informed about the status of their vehicles, any changes to the initial estimate and additional services that may be required
- Create and maintain detailed service records into system software regarding customer details, vehicle problems and solutions offered
- Follow up with the customers after service to ensure satisfaction and feedback
- Handled claim intimation & procedure works
- Inspecting the claim vehicles & preparing detailed estimate of the vehicle
SERVICE TECHNICIAN ASSISTANCE
PORSCHE CENTRE KOCHI
Kochi
09.2020 - 10.2020
- Meticulously conducted Pre-Delivery Inspections (PDI), ensuring Porsche vehicles met the highest quality and performance standards
- Provided essential technical assistance to the technician team for complex repair and maintenance tasks
- Collaborated closely with the technical team to troubleshoot and resolve intricate technical issues
- Conducted thorough vehicle inspections to identify issues and maintenance requirements
- Utilized advanced diagnostic tools and techniques to perform comprehensive vehicle diagnostic tests
- Expertly replaced damaged or outdated components, ensuring optimal vehicle performance and safety
- Technical assistance with the technician
SERVICE ADVISOR
MUSTANG MOTORS MULTI-BRAND GARAGE
08.2019 - 08.2020
- Listen to the customer concerns and automotive problems and identify the complaints
- Consult with technicians to obtain information about the necessary repairs
- Receiving of accident vehicles and intimating the damages and giving update about the estimation amount time period required
- Present detailed service recommendations to customers prioritizing urgent needs and advising on preventive maintenance
- Keep customers informed about the status of vehicle
- Pre-inspection and delivery of the vehicle
BODYSHOP ADVISOR
POPULAR HYUNDAI
11.2018 - 07.2019
- Greet customers and conduct initial assessments of the damaged vehicles
- Collect relevant information about the accident or damage and documents of the customer
- Inspect the vehicles to assess the extent of damage including both visible and underlying issues
- Take photograph and document damage to support the estimation process
- Prepare accurate and detailed repair estimate for customers including parts and labor costs
- Communicate with insurance companies to obtain approval for repair estimates
- Clearly explain repair procedures, timelines and costs to customers
- Order necessary parts and materials for repairs ensuring timely availability
- Coordinate with parts department to track orders and manage inventory
- Keep customers informed about the status of their vehicle during the repair process
- Prioritize repairs based on urgency and customer needs
- Conduct final inspection of repaired vehicles to ensure quality and adherence to safety standards
- Follow up with customers after repairs to ensure satisfaction and gather feedback
Education
BTech - Automobile Engineering
Amal Jyothi College Of Engineering
05.2017
Higher Secondary -
S.A.B.T.M.H.S.S Thayineri
04.2012
Skills
- Vehicle Diagnostics
- Technical troubleshooting
- Critical Thinking
- Customer Service
- Problem Solving
- PDI inspection
- Safety compliance
Training
- Amal Jyothi College Of Engineering, AUTOCAD
- Amal Jyothi College Of Engineering, 3D software CATIA
- JAGUAR & LANDROVER, Technical Training
Languages
- English
- Hindi
- Malayalam
References
ADHIL PS,
Service Manager,
Honda Big Wing Topline,
managerservice@bigwingkochi.com
+91, 7994903739,
Timeline
Service Engineer
JOREFCO INDUSTRIES
07.2024 - Current
SERVICE ADVISOR
HONDA BIGWING TOPLINE
11.2020 - 05.2023
SERVICE TECHNICIAN ASSISTANCE
PORSCHE CENTRE KOCHI
09.2020 - 10.2020
SERVICE ADVISOR
MUSTANG MOTORS MULTI-BRAND GARAGE
08.2019 - 08.2020
BODYSHOP ADVISOR
POPULAR HYUNDAI
11.2018 - 07.2019
BTech - Automobile Engineering
Amal Jyothi College Of Engineering
Higher Secondary -
S.A.B.T.M.H.S.S Thayineri
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