Sudhindra Kehav Joshi
Assistant Manager Credit Control, Accounts Receivables, Collections, Cash Reconciliations/ Application
Pune
Summary
Individual with sound knowledge & vast experience of Reconciliations, Cash Applications, Collections, Credit Control, Quality Control. Experience in handling of domestic and international clients.
Have vast experience in Insurance Premium reconciliations, Bordereaux and Towergate reconciliations, Team Management Skills. Have handled customer accounts end to end including collection of over dues. Aim for continuous improvement to all processes with a view to reducing timescales and errors within the department.
A periodic review and report on processes and Performance management. Reporting and resolving risks and issue together with BAU with recommendations for improvements and developments. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new solutions and ideas. Possess excellent interpersonal communication and organizational skills with proven abilities in customer relationship management and planning. Optimistic and a hard working individual driven by the desire to excel. Quest to excel is accompanied by an equal thirst for knowledge. Self-motivated individual who Likes to take challenges and to overcome them through hard work and dedication. Like working in a competitive environment, where there is a scope to progress in my career.
Career Objective: To strive for excellence while overcoming challenges and to grow as a professional acquiring new skills and broader strategic vision and prefer sincerity at work to opportunism. Also to bring forth the best of my potential talents and take an active interest in the growth of the organization that I will be part of. Analytical Process Lead with extensive knowledge of reconciliations of premiums. Adept at staying motivational and positive in high-demand situations for many hours.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
Process Leader, Peoplesoft L1 Support Team (RPS)
Axa Global Operations Business Services Pvt.
Pune
05.2020 - Current
- PeopleSoft Finance functional support with detailed knowledge of basic finance modules like General Ledger, Accounts Payable, Accounts Receivable, Asset Management etc
- Providing day-to-day L1 Support on PeopleSoft Core AP and GL across Asia pack Entities
- Responsible for configuration changes or enhancements, amendments to N-Vision Report Layouts.
- Working directly with customer to analyze and document problem, recommend best solution, initiative corrective actions & follow up on problem resolution
- Interact with Customer to understand the overall objectives and requirements update configuration if necessary
- Participate in internal and Customers knowledge sharing sessions
- Setting up of Chartfields, Maintenance of GL Approval Matrix, monitoring of Daily Loading GLI & RAP job Interfaces and Manual Processing in case of failures.
- Assisted L2 engineers in testing solutions in MAI/UAT & Production environments.
- Helped team in migration of Clearview Ticketing tool to SILVA by conducting various tests as per project requirements.
- Responsible for raising of Enhancement requests , co-ordination with Technical team for completion of ERP Migration project deliverables.
Process Leader
AXA Business Services Pvt. Ltd, AXA Insurance PLC
Pune
10.2020 - Current
- PeopleSoft Finance functional support with detailed knowledge of basic finance modules like General Ledger, Accounts Payable, Accounts Receivable, Asset Management etc
- Providing day-to-day L1 Support on PeopleSoft Core AP and GL across Asia pack Entities
- Responsible for configuration changes or enhancements, changes to N-Vision Report changes including layouts
- Working directly with customer to analyze and document problem, recommend best solution, initiative corrective actions & follow up on problem resolution
- Interact with Customer to understand the overall objectives and requirements update configuration if necessary
- Participate in internal and Customers knowledge sharing sessions
- Proactively review data deliverables for issues and escalates as appropriately.
- Maintained Risk -BCP and BCM plans on Clearview tool.
- Setting up of Chartfields, Maintenance of GL Approval Matrix, monitoring of Daily Loading GLI & RAP job Interfaces and Manual Processing in case of failures.
- Assisted L2 engineers in testing solutions in MAI/UAT & Production environments.
- Helped team in migration of Clearview Ticketing tool to SILVA by conducting various tests as per project requirements.
- Responsible for raising of Enhancement requests , co-ordination with Technical team for completion of ERP Migration project deliverables.
Process Leader
AXA Business Services Pvt. Ltd, AXA Insurance PLC
Pune
10.2012 - Current
- Credit Control (Accounts Receivables, Team is responsible for reconciliation of all monies received from brokers to the correct policy transactions
- We also lapse policies, make commission adjustments, write-offs, formatting of accounts, process manual adjustments and clear Unmatched entries fallouts of Autorec reconciliations
- We also generate Credit Control Cancellation Letters for the entire department
- We also do rollup activities on big brokers having multiple agencies
- We are also responsible for Bordereaux (BDX) allocations and NORKOM Process
- Wholly responsible for the performance of the team on achievement of KPIs
- Have to ensure there are no/minimal errors in quality from internal & external QC
- Responsible for process training and accreditation of new joiners
- Ensure proper documentation of the processes to meet the compliance requirements of ISO and Information Security Risk (ISMS)
- Internal QC of New Hires, coaching
- Assisting AM in 1-2-1 and performance appraisals/catch-ups/DPs
- Preparation of various presentations for client meetings
- Assist AM in Objective setting and monitoring of stack ranking, rewards n recognition (RnR) and appraisals
- Also manage people development plans
- Help the team in generation of Process Improvement Ideas/mini projects
- Experience in conducting internal audits for QMS & ISMS
- Also part of BKS, ISO/Risk, IT, Eureka, Fun@work, Communication and Esat transversals as individual contributor and Leader
- Responsible for KPI, TCO, Volumes and Utilisation reporting
- Have assisted AM in Lean Project and Green Belt Project
- Am responsible for updating Operational Risk Management Document and FMEA.
Process Leader Quality Control UK Finance
03.2005 - 09.2012
- Responsible for the performance of the teams I check with regards to their QC scores
- Daily checking of a fixed percentage of all processing and telephone calls to be included in the weekly reports
- Checking High Premium, Cash Entries and >6 month old reports on a monthly basis for effective action taken to resolve and settle
- Also check reconciliations of monies received from brokers and Policy holders
- Monthly checks on Broker’s accounts to check for non payments, debt ratio, any escalations and actions taken on them by the credit controller
- Dispute handling and Query resolving
- Preparing Error Analysis (which includes Pareto and Trend analysis) on a monthly basis for person wise and Process wise error contribution
- RCA prepared on a Quarterly basis and action plan given
- Daily monitoring of telephone calls of credit control, banking and Direct Cash teams for Soft skills, to identify any process gaps and effective credit controlling
- Monthly individual Feedback and team feedback’s conducted
- Fortnightly feedback conducted for low performers and daily feedback for calls for new joiners and low performers
- Generate and Implementation of automation and process improvement ideas
- Setting up and monitoring the progress of AXA’s Online Settlement System and its conversion ratio
- SPOC for Process Improvement Ideas, Time Utilisation and Total Cost of Operations Calculations for the QC team
- Currently working in projects initiated by the department for :
- Training and Quality checking for AXA Clear Letters – AXA Clear is a project initiated by AXA Group for effective written communication for its employers and our customers
- QC Plan - Change of QC checking from DPU Method to DPMO Method and identifying critical parameters, re- engineering all the processes checking processing & Telephone quality of credit control teams
- Training new joiners in the QC team on credit control quality checking end to end
- Providing QC overview to new hires in the BAU and Offshore teams to impart them with a fair knowledge on the QC process
- Updating MI Data required for RAG reporting on team performances
- Credit Control Role:
- Proactive management of broker accounts to ensure they operate within their credit terms
- Receiving payments from brokers and reconciling them accordingly to respective policies
- Lapsing policies after necessary checks and Query investigation on broker accounts Raise query with underwriters and call brokers with resolutions and sort out issues
- Chase and clear outstanding entries
- Send letters and keep records of respective broker performances in reference to payments Minimizing the net overdue balances
- Chasing High premiums, Cash entries and policies outstanding for more than 6 months on priority
- Handle incoming calls from broker’s and deal with their queries, liaising with other departments for resolutions
- Investigate broker account to identify why they are not paying monthly premium, prepare case study and refer for credit checks
- Achievements:-
- Received emails for appreciation of work for various teams
- Received “Best Team Member Client Award” twice, “Star Performer” awards (Monthly & Quarterly) and Theme awards on various occasions
- Have been appreciated on detailed Error Analysis and feedback reports by operation managers and QC managers on more than one occasions
- Have received the “Birbal” award for the best Process improvement idea at departmental level
- Appreciated by the management on carrying out a critical projects resulting in client satisfaction and appreciations
- Handling Process Improvement Ideas responsibility across the department & within the team.
Customer Service Representative
Mphasis BPO Services Pvt. Ltd
Bangalore, Pune
10.2003 - 03.2005
- Was part of a dynamic collection team engaged in collecting credit card payments from Citi bank (USA) card members over the telephone
- Have experience in collecting payments from 1 month late to 6 months delinquent accounts
- Has also been part of the recovery team engaged in collection from written-off accounts where in complete knowledge of collection tools and assertiveness played a key role for success as recovery agent
- Achievements:-
- Selected for Recovery team within 7 months from joining in which mostly comprised of the cream of the experienced collectors and high performers
- Among the first to go live in the recovery process, appreciated by Operations Manager and US clients for the results achieved within short span of going BAU
- Largest Student Loan Provider in USA
- Worked as senior Customer Service Executive handling end to end telephonic and online support to SALLIMAE customers with regards to their education loans.
Business Development Manager
Kanunga Extrusions Pvt., Ltd
Bengaluru
09.2002 - 09.2003
- Was responsible for managing customer accounts end to end
- Product line was Steel and Non-Ferrous Metal products
- Targeted clients engineering industries in and around Bengaluru and Tamil Nadu
- These metal products included Cold-Rolled sheets/Rolls, Angles/Flats/Rods, Rounds, Squares, etc in Mild steel, Stainless steel, Copper, Brass, Aluminum, etc manufactured by SAIL,TISCO,SALEM STEEL, ISPAT, etc
- The jobs also involved collecting outstanding payments from existing and ex-clients and maintaining a healthy working relationship with the material procurement personnel from various industries I dealt with (Client Relationship management).
Sales Manager
Renewable, M/s. Elpro Energy Dimensions Pvt. Ltd
Bangalore
05.2001 - 09.2002
- Unit of Kanshal Group of Companies, Job involves Marketing of Erena Solar Water Heaters, Solar Lights, Cookers, etc
- Promoting Turnkey Projects on Biomass, Biogas, Hybrid Fuel, Energy Conservation Projects and Mini Hydel Projects including arranging Finance from Nationalised banks as per IREDA (Indian Renewable Energy Development Agency) guidelines under the Ministry of Non-Conventional Energy Sources (MNES) in Bangalore, AP & TN
- Event Management: Actively arranged huge seminars (mostly in 5 star Hotels in Bangalore) for promotion of Non-conventional Energy sources in South India as per the Ministry for Renewable Energies guidelines.
Distributor
M/s.National Engineering Company
Pune
02.1999 - 02.2001
- As an entrepreneur, the work involved making cold calls, forwarding quotations, filling tenders, negotiations, dealer appointment, order generation, technical discussions, payment follow-ups with the clients for mechanical power transmission couplings
- Also marketed AURUM M/c
- Tools & Kirloskar Diesel Gensets in North Karnataka
Application Engineer
M/s. Rathi Transpower Pvt. Ltd
Alandi, Pune
10.1996 - 01.1999
- Job involved Processing of Inquiries / Orders for reputed ‘LOVE JOY’ power transmission couplings and related products
- Visiting Potential customers for Technical Information required for Purchase orders finalization of couplings
- Also attended to performance related customer complaints and helped the engineering dept
- To arrive at permanent solutions
- Handling of customer complaints through Error Cause Removal (ECR) methods, Active Member of QIT & Engg
- Sub-Committee co-coordinator
- Was also in-charge of Testing Dept
- To test various couplings and flexible inserts
- Technical Training of Sales Engineers of Company as well as the Dealers
- Achievements:-
- Have been appreciated by the management on carrying out critical projects with very little help from seniors resulting in client satisfaction and appreciations from Management
- Developed new product to work in a very critical environment as per client’s requirement to substitute importing of this product
- Resulted in good revenues to the company.
Sales & Service Engineer
M/s. Unitread Engineering (P) Ltd
Pune
06.1993 - 10.1996
- The job was to generate enquiries, negotiate and finalise orders
- Installation and After Sales Service of Electro-Mechanical Auto Tyre Changer (ATC) machines for Cars, Jeeps, Trucks/Buses and Earth Movers
- The clients were Automobile tyre dealers, Service centres and Automobile showrooms
- In addition to that marketing of Quick Release Couplings for Fluid Applications in States of Karnataka & Andhra Pradesh
- These QRCs are used in engineering industries for quick connection of fluids.
Education
BCOM -
06.2018 - 10.2020
DBM - undefined
Certificate in AutoCAD and Pro E - undefined
Six Sigma Green Belt Certified. - undefined
Skills
Insurance Premium Reconciliations, finding differences, Quality Control
undefinedTimeline
Process Leader - AXA Business Services Pvt. Ltd, AXA Insurance PLC
10.2020 - Current
Process Leader, Peoplesoft L1 Support Team (RPS) - Axa Global Operations Business Services Pvt.
05.2020 - Current
Annamalai Unniversity - BCOM,
06.2018 - 10.2020
Process Leader - AXA Business Services Pvt. Ltd, AXA Insurance PLC
10.2012 - Current
Process Leader Quality Control UK Finance -
03.2005 - 09.2012
Customer Service Representative - Mphasis BPO Services Pvt. Ltd
10.2003 - 03.2005
Business Development Manager - Kanunga Extrusions Pvt., Ltd
09.2002 - 09.2003
Sales Manager - Renewable, M/s. Elpro Energy Dimensions Pvt. Ltd
05.2001 - 09.2002
Distributor - M/s.National Engineering Company
02.1999 - 02.2001
Application Engineer - M/s. Rathi Transpower Pvt. Ltd
10.1996 - 01.1999
Sales & Service Engineer - M/s. Unitread Engineering (P) Ltd
06.1993 - 10.1996
TASMAC - DBM,
- Certificate in AutoCAD and Pro E,
- Six Sigma Green Belt Certified.,
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