Sudhir Dhiman

As an AVP - Change Management and Digital Transformation with HSBC developed solid experience in the field of Organization Transformation, stakeholder management and change enablement. Driving wide variety of change and digital projects for HSBC globally.

• Driving change and digital transformation, Led the strategy development, solution design, UAT, deployment and Implementation in HSBC worldwide.
• Leading opportunities to identification for change/process improvement/ transformation into operations.
• Following the change management project life cycle methodology defined under the process framework; ensuring that customer deadlines are met within project budgets.
• Spearheaded conducting risk and business impact analysis reviews to ensure that inherited risks are mitigated before transition program.
• Collaborating with cross-functional teams like compliance, risk and control, information technology, travel and human resources departments for managing the projects.
• Engage business and project teams to lead digital transformation impact assessment for the processes in scope, working closely with business and functions to ensure that requirements for the operational improvement, when combined with the necessary business and operational change will provide the desired programme outcomes
• Define and having agreement with the programme sponsors and business owners, post implementation project success criteria, performance tracking, measurement, and benefits realization plan
• Ensure appropriate programme communications are in place to address and engage all stakeholder groups effectively
• Responsible for providing E2E solution and provide recommendation for the most effective solution which includes transformation, standardization and automation projects
• Lead process automation tools using available tools and technologies such as XCEPTOR, Python, Alteryx, Blue Prism, Advance Excel VBA Macros, SharePoint, Access, SQL and Oracle that enables faster and easy processing which improve efficiency, effectiveness and quality
• Driving automation (project delivery lifecycle) including impact assessment on parameters like risk and controls, cost vs. benefit / business case preparation, supporting automation performance analysis.
• Effectively managing change projects and plan business contingency and achieve cross-training

• Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Introduced agile methodologies and effective development best practices to division to enhance product development.
• Developed and initiated projects, including managing costs, schedule and performance.
• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Regulated the planning and ongoing facilitation of GFOC Delivery Committee meetings, status reporting, risks/issues mitigation, investment decisions, and escalation across Finance portfolio of projects
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.

• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Understanding Business Stakeholder Problems and construct hypothesis for an analytical solution that caters to their business needs.
• Conceptualize and drive BI & Analytical Solutions for deployment, continuous improvement and identify opportunities for optimization across key solutions.
• Delivered easily adoptable and scalable solutions with organizational standard tools and techniques with constant endeavor to research and explore the right fit analytical methodologies
• Supervised Financial P&L, Headcount and Flash Conciliation Projects for smooth functioning of business
• Generated and maintained Mont End Close reports & other statements and shared the same with management while assisting in critical decision-making process
• Formulating annual budgets and conducting variance analysis to determine difference between projected & actual results and implementing corrective actions
• Monitoring the cost and reward system; assisting in planning, resource allocation and control to emphasize the financial point of view
• Driving financial operations for rendering and achieved quality services; provided first line view to management and resolved queries in minimum TAT
• Delivered presentations for the senior management and providing a real picture of financial health of the company and brief introduction of upcoming finding of financial and Headcounts

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Achieved 85% success in automation (VBA Macros) by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
• Documented business processes and analyzed procedures to align with changing business needs.
• Mapped current business and operational processes and recommended areas for improvement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Assessed impact of current GE Lending business processes on users and stakeholders and evaluated potential areas for improvement.

• Delivered in-depth Strategy Design Studio training, imparting knowledge of best practices for protecting data and minimizing errors.
• Creation and maintenance of the Master and Level Test Plans in Strategy Design System Tool
• Creation and execution of test scripts and preparing and collating requirements for test data
• Developed VBA Macros and Access Database to maintain the performance of the team