SUDHIR GOVIND KADAM
Head Tech Support National
PUNE
Summary
Dynamic Service & Business Development Leader 26+ years of experience in the manufacturing industry.
Specialized in Production, Service, Installation, and Automation Projects for welding and power electronics.
Proven expertise in capital equipment sales, consumable business, and aftermarket services.
Strong focus on service operations, project management, and customer satisfaction.
Skilled in business development strategy, value selling, and technical training programs.
Committed to driving business growth and cross-functional synergy through innovation and leadership.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Head Tech Support National
Fronius India Pvt. Ltd
03.2016 - Current
- Lead and manage regional service operations for welding machines, torches, and automation systems, ensuring timely and efficient customer support.
- Drive business development initiatives for capital equipment, consumables, and value-added services by identifying new market opportunities and key customer segments.
- Plan and implement preventive maintenance programs and health audits to minimize downtime and improve machine reliability at customer sites.
- Mentor and guide technical service and application teams, enhancing their capabilities through continuous training and performance management.
- Develop and execute technical training programs for customers and partners, positioning the company as a reliable technical partner.
- Collaborate with sales, application, and product teams to offer customized technical-commercial solutions for strategic accounts.
- Handle critical customer escalations by providing swift, effective technical and managerial interventions.
- Drive consumable, spare parts, and AMC sales by promoting genuine products and demonstrating their long-term value to customers.
- Conduct regular market analysis and competitor benchmarking to support strategic decision-making and business growth initiatives.
- Work closely with R&D and production teams to channel field feedback, contributing to continuous product and service improvements.
Service Manager
Grenzebach Machinery India Pvt. Ltd
12.2012 - 03.2016
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Deputy Manager - Production Engineering Dept.
Godrej & Boyce Mfg Pvt Ltd.
01.2011 - 12.2012
- Company Overview: Manufacturing process equipment like heat exchanger, pressure vessels, reactor internals, reactor columns.
- Responsible for Total electrical and electronics automation projects.
- Responsible for automation required in SPM.
- Finding out automation in manufacturing process to reduce cycle time & increase safe work environment.
- Giving training to workmen and supervisor on implemented automation project to enhance their skills.
- Identifying processes which can perform with robot and making program for that process.
- Helping maintenance and purchase staff for specification and other technical queries regarding new capital item purchasing.
- Coordination with Purchase, vendors, Stores and shop people for smooth Operation of automation project.
- Most important responsibility is low cost automation and in-house product development.
- Manufacturing process equipment like heat exchanger, pressure vessels, reactor internals, reactor columns.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Sr. Engineer- Customer Support.
EWAC ALLOYS LTD.
12.2005 - 12.2010
- Company Overview: It's a Larsen & Toubro Group company with the turnover of 160 crores associated with Welding & Cutting Products Business.
- Responsible for Total servicing and installation of Fronius Welding, Plasma Cutting automation projects.
- Material listing and quotation of Fronius welding and messer cutting automation projects as per customer's requirement.
- Total responsibilities for Technology center and demos of all Automation equipment as well as Fronius high end welding machines kept in technology center.
- Giving training to other service engineers and customers of Fronius welding and Messer cutting equipment.
- Planning of materials for optimum inventory levels in automation projects.
- Coordination with Purchase, Marketing, Principles, Stores and customer for smooth Operation of project.
- Responsible for KUKA robot operation in Technology center.
- Responsible for Automation projects in Automobile industries(such as Hyundai motors, Tata motors, wolksvagen, Fiat, Sharada motors)
- It's a Larsen & Toubro Group company with the turnover of 160 crores associated with Welding & Cutting Products Business.
Sr.Engineer - Automation dept electrical and electronics
PETALS INNOVATIVE MACHINORY PVT LTD
07.2003 - 12.2005
- Company Overview: Manufacturing Company of Pharmaceutical machinery like Ampoule and vials cleaning, sterilizing, filling and bunging machines.
- Material listing and assembly of control panels for machines.
- Developing new vendors for automation product like AC drives, PLCs, Sensors ect.
- Making electrical wiring diagram in AutoCAD and writing PLC programs with all most all PLCs.
- Installation of control panels along with machines.
- Manufacturing Company of Pharmaceutical machinery like Ampoule and vials cleaning, sterilizing, filling and bunging machines.
Supervisor Quality Control Dept.
EVERGREEN ENGG LTD
09.2001 - 06.2003
- Company Overview: Sub contractor of L&T switchgear products, ABB control panel, Crompton Greaves lighting fittings.
- To handle the quality of raw material and final products.
- Coordination with purchase & production dept. as well as vendors to ensure best quality of product.
- Preparing ISO documents for Quality control dept.
- Monitoring performance rating of vendor and process by using quality analysis record.
- Sub contractor of L&T switchgear products, ABB control panel, Crompton Greaves lighting fittings.
Production and Service Engineer.
MODULAR SYSTEMS
07.1998 - 08.2001
- Company Overview: Manufacturer of AC controller, DC drives and controller, Electrical control panels ect.
- To handle the production and testing of AC controller, DC drives and controller, electrical control panels.
- Responsible for procurement of components, fabricated panels to final product.
- Preparing wiring diagram and fabrication drawing of control panels.
- After sale service of all products.
- Manufacturer of AC controller, DC drives and controller, Electrical control panels ect.
Education
S.S.C. - undefined
Lokmanya Vidya Mandir
Diploma in Instrumentation - Instrumentation Engineering
Government Polytechnic Bandra
Mumbai 06.1995 - 05.1998
PGDBA in Operations - Operations
Symbiosis Distance Learning
Pune 02.2014 - 05.2016
Skills
Team Leadership & Mentoring
Service Operations Management
Welding Machines, Torches & Automation Systems Expertise
Technical Training & Customer Support
Complaint Handling & Escalation Management
R&D Feedback & Product Improvement Coordination
Cross-functional Collaboration
Customer Relationship Management
Strategic Planning & Decision Making
Negotiation & Presentation Skills
Strong Communication & People Skills
Business Development Strategy
Progressive mindset & Opportunity thinker
neurolinguistic Programming NLP practitioner
Numerology practitioner
Organisational Experience
- Godrej & Boyce Mfg Pvt Ltd., Process Equipment Division, Deputy Manager - Production Engineering Dept., 01/01/11, Present, Responsible for Total electrical and electronics automation projects., Responsible for automation required in SPM., Finding out automation in manufacturing process to reduce cycle time & increase safe work environment., Giving training to workmen and supervisor on implemented automation project to enhance their skills., Identifying processes which can perform with robot and making program for that process., Helping maintenance and purchase staff for specification and other technical queries regarding new capital item purchasing., Coordination with Purchase, vendors, Stores and shop people for smooth Operation of automation project., Most important responsibility is low cost automation and in-house product development.
- EWAC ALLOYS LTD., Sr. Engineer- Customer Support., 12/01/05, 12/01/10, Responsible for Total servicing and installation of Fronius Welding, Plasma Cutting automation projects., Material listing and quotation of Fronius welding and messer cutting automation projects as per customer's requirement., Total responsibilities for Technology center and demos of all Automation equipment as well as Fronius high end welding machines kept in technology center., Giving training to other service engineers and customers of Fronius welding and Messer cutting equipment., Planning of materials for optimum inventory levels in automation projects., Coordination with Purchase, Marketing, Principles, Stores and customer for smooth Operation of project., Responsible for KUKA robot operation in Technology center., Responsible for Automation projects in Automobile industries.
- PETALS INNOVATIVE MACHINORY PVT LTD, Sr.Engineer - Automation dept electrical and electronics, 07/01/03, 12/01/05, Material listing and assembly of control panels for machines., Developing new vendors for automation product like AC drives, PLCs, Sensors etc., Making electrical wiring diagram in AutoCAD and writing PLC programs with almost all PLCs., Installation of control panels along with machines.
- EVERGREEN ENGG LTD, Supervisor Quality Control Dept., 09/01/01, 06/01/03, To handle the quality of raw material and final products., Coordination with purchase & production dept. as well as vendors to ensure best quality of product., Preparing ISO documents for Quality control dept., Monitoring performance rating of vendor and process by using quality analysis record.
- MODULAR SYSTEMS, Production and Service Engineer., 07/01/98, 08/01/01, To handle the production and testing of AC controller, DC drives and controller, electrical control panels., Responsible for procurement of components, fabricated panels to final product., Preparing wiring diagram and fabrication drawing of control panels., After sale service of all products.
Personal Information
- Expected Salary: 35 lacs/annum approximate
- Date of Birth: 04/03/79
Hobbies
NLP Practitioner, Numerology practitioner, Sketching Portrait, Singing songs
Timeline
Head Tech Support National
Fronius India Pvt. Ltd
03.2016 - Current
PGDBA in Operations - Operations
Symbiosis Distance Learning
02.2014 - 05.2016
Service Manager
Grenzebach Machinery India Pvt. Ltd
12.2012 - 03.2016
Deputy Manager - Production Engineering Dept.
Godrej & Boyce Mfg Pvt Ltd.
01.2011 - 12.2012
Sr. Engineer- Customer Support.
EWAC ALLOYS LTD.
12.2005 - 12.2010
Sr.Engineer - Automation dept electrical and electronics
PETALS INNOVATIVE MACHINORY PVT LTD
07.2003 - 12.2005
Supervisor Quality Control Dept.
EVERGREEN ENGG LTD
09.2001 - 06.2003
Production and Service Engineer.
MODULAR SYSTEMS
07.1998 - 08.2001
Diploma in Instrumentation - Instrumentation Engineering
Government Polytechnic Bandra
06.1995 - 05.1998
S.S.C. - undefined
Lokmanya Vidya Mandir