SAMIR KANTA SAMAL
Senior Relationship Manager
Kolkata
Summary
Experienced in cultivating and advancing client relationships, driving portfolio growth, enhancing client satisfaction, and fostering strong customer relationships. A dedicated leader collaborating with internal teams, inspiring staff, achieving increased sales, and exceptional client experiences. Committed to excellence, maintaining a professional and results-driven demeanor, assuming leadership roles, and leveraging a diverse skill set to implement innovative solutions for process improvement.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
4
4
Languages
Work History
Senior Relationship Manager
Somani Realtors Pvt. Ltd
10.2011 - Current
- Engaged in business development planning to meet short- and long-range marketing and sales goals.
- Researched industry and customer trends and identified business opportunities both through networking and through industry tools.
- Served as the customer relationship manager for Somani realtors customers.
- Generated leads, counseled clients on market conditions, and developed a competitive market price resulting in a 20% increase in sales.
- Created and maintained a database of potential buyers and renters resulting in a 15% increase in client base.
- Showed properties to potential buyers and renters resulting in a 25% increase in property views.
- Presented purchase offers to sellers and negotiated deals resulting in a 10% increase in successful closings.
- Created and maintained large client base by meeting needs and providing exceptional customer service.
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
- Followed up with prospects and hot leads to obtain exclusive, drive new sales.
- Highlights:
- Awarded with star performer in February, April and December’2017.
- Received Commendable Performed award for 2021-2022.
- Key Result Areas:
- Selling Experience of luxury Residential Projects at the Prime location of City.
- Conducting and taking active participation in Exhibitions and Promotions of our Product.
- Proper coordination with team executives and various departments.
- Controlling of back-office staff to update records and financial transactions.
- Maintaining the Quality of services for company’s Goodwill and getting more bookings with the help of effective Market Research.
- Handling clients queries
- Handling customer queries for better customer satisfaction. Identifying prospective clients, generating business from the existing clientele to achieve business targets.
- Interacting with the clients and channel partners on a regular basis & providing redressal to all their queries, complaints & handling all client relation.
- Assisting the buyers in post-sale documentations such as loan, registry etc.
- Responsible to maintain the database of the clients and updating them regarding different proceedings of their purchased Units.
Marketing Manager
Golden Land Developers
07.2009 - 03.2011
Back Office Assistant
Bharat Kernels Pvt Ltd
04.2007 - 06.2009
Education
Bachelor’s Degree - Commerce
Utkal University
Skills
- Proficient in conveying information
- Strong professional presence
- Skilled negotiator
- Persuasive client pitches
- Consistently exceeds sales objectives
- Ethical decision-making
- Team supervision
- Efficiency in business operations
- Strategic business planning skills
- Data integrity management
PERSONAL PROFILE
- More than 16 years of domestic and international Business Development experience focusing on business capture, relationship building, networking, increasing monthly revenue using insightful marketing strategies and aggressive product development.
- Location Preference: Kolkata
PERSONAL DETAILS
- Date of Birth: 1984-12-17
- Address: Kolkata
Timeline
Senior Relationship Manager
Somani Realtors Pvt. Ltd
10.2011 - Current
Marketing Manager
Golden Land Developers
07.2009 - 03.2011
Back Office Assistant
Bharat Kernels Pvt Ltd
04.2007 - 06.2009
Bachelor’s Degree - Commerce
Utkal University
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