Sudhir Krishnan

Roles & responsibility in Axis bank

• I will be assign to 12 RM's taking care of services, like SR and Escalations with customer and solving assistance.
• Partially will help RM's giving the lead for personal loans, account opening, Term deposits and Life insurance from walk in customer.
• Major roles will be transactions (booking FD's and NEFT/RTGS or non transaction SR's will be taking care.
• SR's like name change, address change, minor to major, CIF conversions for both resident and non resident.
• For non resident customers will help for booking the FD plus which is non callable will be booking.
• Bank also allocated the Book for me worth of 15 crores of customer.
• Additional will take care of branch work like Cosmos freeze removing and EDD.

Roles & responsibility in ICICI Bank

• Opening the savings account and current account from the customer and business person
• Products cross selling : For example Mutual fund , Demat trading account, Insurance and cross selling these products and Fixed deposits
• Monthy we need to do account opening count of 4 and demat account of 2 and personal loan of minimum 4 lacks and we need to do revenue for the branch like health insurance and term insurance and count of mutual funds
• I need to take care of operations work like customer KYC name change Account closing demat closing phone and address changes all the operation and back works need to be complete
• For the demat we need to open the account for the existing customer who have account in ICICI BANK for increase the revenue for bank
• We need to check the audit like if there is customer information available in branch and gold loans
• We need to take care of entire branch operation like senior citizen , account transfer like SOL ID , fixed deposit and EDD

Roles & responsibility in Citi Bank

• I have worked for the credit cards department - we need to take care of the high call volumes like cad closing, disputes, sales and services etc
• Address phone name email and payments changes we need to assist the customer and outstanding EMI Conversions based on the credit card we used to provide the loan facility that will be the majority part of sales
• Call handing maximum 50 calls per days we need to handle
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Roles & responsibility in Sutherland Global Services.

• Our client is Amazon and I have worked for two different processes Amazon candidate care service (ACCS) which is a back end HR process will schedule the drug test for part time or full time workers and I have worked for Amazon Alexa & Kindle were I have provided trouble shooting steps for echo devices will provide the status and give promotions

• Mcafee process: Our clients is Mcafee Roles and responsible I have work for Mcafee tech support voice process Here we need to resolved the customer issue if they have any issue in application like app crash or virus infected we need to check for the solutions We need to give the real time issue resolve and also need to take care of partner support.