Sudhir Kumar

Performance Management and audits:

ó Maintaining quality of services so that business continuity could be maintain.

ó Ensure to review DMR and MMR of sites along with equipment health reports on weekly basis.

ó Travelling to sites to review the ground status and meeting with client for feedback.

ó Review of manpower, machine and material are in proper stock as per minimum balance and client requirement.

ó Review timely billing and payment collection by providing targets.

ó Identify loopholes and try to bridge the gaps so that smooth operation could be maintained.

ó

Operational Process Planning & Management

ó Ensure new site mobilization as per LOI and agreement..

ó Define the document processes as per industry norms.

ó Helping team to prepare site handbook as per site requirement.

ó Analysis KPI performance periodically and implement process improvement plan for better outcome.

ó Ensure weekly and monthly report for timely risk assessment and review of plan.

Business Alignment/ Strategy

ó Coordinating with different sites team leaders which includes entire operational team of North which includes Private and Govt sector business.

ó Develop business process and operation of different locations of sites and customise it as per site requirement.

ó Maintain relation with existing business clients and taking lead for new business.

ó Providing input to tender team for new clients and tender requirements along with cost part.

ó Monitor service delivery through SLA & KPI and score cards etc.

Operational Process Planning & Management

ó Ensure new site mobilization as per LOI and agreement..

ó Define the document processes as per industry norms.

ó Helping team to prepare site handbook as per site requirement.

ó Analysis KPI performance periodically and implement process improvement plan for better outcome.

ó Ensure weekly and monthly report for timely risk assessment and review of plan.

Risk management

ó Timely billing and payment collection are majorly involve in it with cost control, financial management and budgetary control along with P&L of sites.

ó Asset Management for timely analysis of asset log.

ó Timely compliance and licence review which include lifts, fire, building insurance and labour.

ó Disaster recovery and BCP.

Key Accountabilities

ó To communicate regularly and effectively with all employee levels.

ó Preparing the Daily Management Report and Monthly Management Reports and assessing the costing of monthly consumables records.

ó Responsible for Vendor Sourcing and their empanelment.

ó If absenteeism observed, organize manpower or divide the job responsibilities among the

existing manpower.

ó Responsible for the Quality Assurance Audits and the feedbacks from the clients to maintain the standards of services provided.

ó Responsible for imparting the Trainings to the Executives, Supervisors and Staff.

ó Assessing the costing of monthly consumables records.

ó Responsible for Services process development and implementation.

ó Ensuring the Facade Management – Indore and Outdoor, Pest Control, and Horticulture of the mall.

ó Responsible for the day to day operation of the mall.

ó Managing the Logs of 30 machines and coordinating with the Service engineer for resolving the breakdown issues.

ó Assessing the quality of chemicals and polishing of the entire mall.

ó To maintain the cost control of machine, manpower and material.

ó Maintain proper inventory and track of the stock and consumption of all consumables and supplies.

ó Ensure the MIS for all deliverables is being maintained by the vendor as per timelines.

Highlights

ó Successfully got the mall from Manual to Mechanized Processes which has helped in reducing the manpower and cost.

ó Rendering high quality services resulting in Customer Delight with the vibrant & versatile team of 10 subordinates.

ó Have got the appreciation certificate from the CMD for - Contribution in Soft Services.

ó Demonstrated ability to work independently or cooperatively as part of a team to meet

Service deadlines.

Key Accountabilities:

ó Responsible for the Manpower monitoring on sites.

ó Assessing potential customers by performing sales blitz and developing new customers and keeping hold of existing customers by extending even better services to them.

ó Proven competence in tapping prospects, analyzing their needs & negotiating commercially for the orders.

ó Understanding the client requirements & expectations and working out suitable business solutions.

ó Has undertaken extensive travels to and across North India for meeting existing and acquiring new customers to spread the network across the territory.

ó Responsible for the Surprise & Sudden Checks at the sites.

ó Responsible for new projects/sites operation.

ó Worked with team members of operational department to ensure exceptional customer services.

ó Won the Best Operation Manager award for 2009 and has been handsomely rewarded with Rs. 5000/- for being the Best Employee.

Projects Handled:

· Jaipur Airport.

· Mahindra & Mahindra – Swaraj Plant – Mohali.

· Delhi Metro Rail Corporation.

· DLF Building No – 9 & 10 - Gurgaon

· Ambience Mall Gurgaon.