Sudhir kumar

• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Explained features and advantages of financial products such as credit cards to promote sales.
• Maintained current knowledge of evolving changes in marketplace.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Achieved or exceeded company-defined sales quotas.
• Kept detailed records of daily activities through online customer database.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to event marketing, sales and product promotion.
• Attended monthly sales meetings and quarterly sales trainings.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires.
• Answered and redirected incoming phone calls for office.
• Updated and maintained employee attendance records.

Final Grade: 76%

• Ranked 3 in Class
• Recipient of PERFECT ATTENDANCE CERTIFICATE
• Professional Development Studies