Sudhir Kumar
DevOps Engineer (Ex Serviceman)
New Delhi
Summary
1. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
2. Detail-oriented and able to learn new concepts quickly. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
3. Passionate about continuous learning and professional development. Experienced professional with a strong background in technology-related roles.
4. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
5. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Most important thing about myself is Self-motivation which inherited through vast experience, guidance through Senior officers, and colleagues.
6.Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
7.Diligent with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Specialist
INDIAN NAVY
07.2010 - Current
- Evaluated and Resolved conflicts between different hardware components or software programs.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Devised incisive workarounds and resolutions for IT-related problems.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Created user accounts, set up permissions, and monitored system security.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Coordinated with vendors for procurement of IT products or services as needed.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Maintained up-to-date case documentation for future reference.
- Assisted in the development and updating of technical documentation and support guides.
- Implemented backup procedures to ensure data integrity and availability.
- Set up local area networks and wide area networks and performed routine maintenance and software updates on support tools and customer systems.
- Operational in all types of communication and satellite-connected equipment's configurations and setups.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Implemented containerization using Docker, leading to improved application scalability and manageability.
Education
04.2001 - 03.2007
Masters - political
Bachelor of Library and Information Science - undefined
Masters of Library & Information Science - undefined
Advanced Certificate - Information Security
IT Specialization -
Naval Electrical School, INS Valsura
Skills
Problem-solving
Certification
Specialization Certificate in IT field.
Accomplishments
- Certification of appreciations from Commanding officers and Divisional Officers in all my past units.
- Good ACR.
- Service document written with appreciable remarks.
Activities
Family man. Prioritize time with professional life.
Timeline
IT Specialist
INDIAN NAVY
07.2010 - Current
04.2001 - 03.2007
Masters - political
Bachelor of Library and Information Science - undefined
Masters of Library & Information Science - undefined
Advanced Certificate - Information Security
IT Specialization -
Naval Electrical School, INS Valsura
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