Sudhir Kumar Pandey

• Utilized web-based telecom application to streamline call center operations, ensuring efficient handling of customer inquiries, call tracking, and ticket management.
• Developed and implemented application interfaces with multiple downstream systems and APIs, including EVS, SPC, APO, OAPI, and OIS, ensuring efficient data exchange across diverse platforms.
• Consolidated multiple legacy telecom operations into a single platform, optimizing service delivery and improving overall customer satisfaction post-acquisition.
• Provided essential offshore support for Agent OS application, ensuring operational efficiency and team cohesion for over 6 years in a diverse 38-member team.
• Provided comprehensive support for production and application processes of systems designed by internal development team.
• Performed comprehensive smoke and sanity testing, actively contributing to bridge calls to support efficient deployment processes.
• Managed proactive monitoring and support of application performance during shift hours, leveraging Splunk and AppDynamics to maintain system stability.
• Utilized Splunk to analyze application logs, coordinating with relevant teams to ensure swift resolution of production challenges.
• Conducted comprehensive health assessments of multiple environments, including production, pre-production, UAT, and QA, by reviewing alerts and restarting APIs and services as necessary.
• Directed incident resolution processes through Cherwell incident management tool to uphold service level agreement timelines.
• Analyzed incident tracker and SLA matrix, systematically updating and tracking escalated incidents to maintain adherence to service level agreements.
• Conducted in-depth log analysis with Splunk, creating tailored dashboards to support operational efficiency and incident response.
• Configured AppDynamics and Datadog for continuous application performance oversight, streamlining the process of incident detection and diagnostic analysis.
• Established CloudWatch alarms and dashboards to enhance infrastructure monitoring and incident prevention.
• Implemented containerization strategies for Java microservices, facilitating cross-team collaboration and improving overall system performance.
• Configured custom domains utilizing AWS Route 53 and Application Load Balancer (ALB) to enhance application accessibility.
• Managed monitoring of ingestion pipelines and platform performance to support uninterrupted service delivery.
• Designed and delivered onboarding programs and proof of concepts, fostering skill development among junior engineers and promoting cross-functional teamwork.
• Implemented streamlined CI/CD workflows for Java applications using Maven, improving overall operational speed and reliability.
• Implemented and managed comprehensive CI/CD workflows with Jenkins, Git, Maven, and JFrog to streamline development operations.
• Developed and led knowledge-sharing initiatives on CI/CD methodologies to advance organizational understanding of automation and DevOps principles.
• Developed and integrated GitHub webhooks to optimize development processes and improve response times.
• Orchestrated deployment and management of infrastructure using Terraform, ensuring efficient provisioning of AWS and Kubernetes resources.
• Achieved secure team-based state management by configuring a remote Terraform backend with S3 and DynamoDB. Promoted consistency and reusability through the standardization of Terraform modules across teams.
• Assisted in managing AWS services including VPC, EC2, IAM, Route 53, load balancing, CloudWatch, Lambda, S3, and auto-scaling. Helped teams implement cloud solutions effectively. Supported infrastructure optimization through hands-on experience with AWS tools.
• Demonstrated expertise in GCP, managing Compute Engine, Cloud Functions, Kubernetes Engine, and Stackdriver for efficient cloud operations.
• Analyzed and rectified complex networking problems, including VPC peering, contributing to operational efficiency and gaining acknowledgment for effective solutions.
• Developed and enforced Git best practices, optimizing branching strategies to elevate code quality and collaboration among teams.
• Implemented best practices for GitHub repository management, enhancing version control integrity and optimizing code review workflows.
• Coordinated operational support activities and led collaborative efforts across teams to address issues and maintain uninterrupted service.
• Orchestrated software release coordination to minimize downtime while aligning with business timelines.
• Executed comprehensive root cause analysis (RCA) utilizing logs, heap dumps, and monitoring tools.
• Maintained comprehensive SLAs issue logs and executed proactive resolutions to minimize recurring incidents.
• Implemented comprehensive end-to-end observability practices to enhance platform stability.
• Enhanced system performance through continuous optimization driven by real-time insights and post-incident analysis.
• Managed pre-deployment validations and sustained automated test suites to ensure compliance with quality gates.
• Contributed to the enhancement of change management by maintaining thorough QA documentation and participating in related activities.
• Developed comprehensive documentation including operational guides, user manuals, and runbooks to support team efficiency. Delivered clear release notes to facilitate smooth transitions.
• Designed and implemented a comprehensive internal knowledge base to facilitate quicker onboarding processes and improve problem-solving capabilities.
• Facilitated communication between technical and business teams to ensure transparency regarding technical risks and progress updates.
• Facilitated clear and actionable updates to stakeholders throughout incident resolution and release cycles.

• Assisted in developing applications using Java 1.7 and 1.8. Supported implementation of Spring Boot and Hibernate frameworks. Contributed to database management with JPA 2 and MSSQL. Helped maintain server operations on Tomcat 8. Utilized Git for version control.
• Developed and managed QuickFix, an Android and web-based platform facilitating interactions between customers and skilled professionals.
• Designed and developed ER diagrams, API documentation, and entity classes for repository and service layers.
• Engineered REST endpoints utilizing REST controller annotations within edge service architecture.

Project # HimShikhar (ERP), Imagination Learning Systems

• Developing, Maintaining & Implementing HR modules like Leave, Employee Data Management, Personal Information Management, Duty Roster (Hospital employees and University Employees), Faculty Information Management, Faculty Recruitment, Attendance Management etc with offshore team of the company. Collective responsibilities for this role is to develop new modules, own them and maintain them, groom junior developers, design discussions etc.
• Team member of Implementation & Development.
• Developed HR modules and modify with new requirements.
• Worked as application support also.

Project # Pingala (ERP) (https://www.pingala.iitk.co.in), Imagination Learning Systems.

Role: Assistant Manager (Java Developer)

• It is just like ER,HR modules like Leave, Employee Data Management, Personal Information Management, Duty Roster (Hospital employees and University Employees), Faculty Information Management, Faculty Recruitment, Attendance Management etc communicate with offshore team of the company. Collective responsibilities for this role is to develop new modules, own them and maintain them, groom junior developers, design discussions etc.
• My responsibility here to find out the root cause of incident of Production Server Environment.
• Fix the bugs within the given time.
• Dealing with HR modules like Role Management, Profile Management Leave, Employee Data Management, Personal Information Management, Faculty Information Management, Faculty Recruitment, Attendance Management, Online Admission, Complain Management, Online Survey, Legal etc.
• Identify the data related incident and fix them.
• Discussion of new requirements with team and implement without affecting other modules.