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Sudhir Kumar Singh
Assistant Manager
New Delhi,New Delhi
Summary
Assistant Manager | Solution Delivery Analyst leading transaction risk and control management teams across audit execution, queue management, and daily workload allocation. Directs 12–15 member teams, monitors production and quality, and strengthens compliance across financial and non-financial transaction reviews. Builds JIRA dashboards, operational reports, and ATA reviews that support faster issue resolution and cleaner audit documentation.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Assistant Manager
Wipro HR Services India Pvt. Limited
New Delhi, New Delhi
06.2011 - 07.2026
- Position: Assistant Manager | Solution Delivery Analyst Team: TRC (Transaction Risk & Control Management)
- People Management
- Lead and supervised a team of 12-15 members, managing daily workload allocation and performance.
- Collaborated with management to oversee team operations and task execution.
- Served as primary point of contact and acted on behalf of the manager during absence.
- Planned and managed team leave schedules, training plans, onboarding, and engagement activities.
- Conducted team meetings and daily huddles to share updates, address issues, and maintain alignment.
- Monitored production, efficiency, and quality; identified gaps and implemented targeted improvement actions.
- Functioned as Inventory Manager to oversee work allocation and queue management.
- Key Deliverables
- Performed audits across financial and non-financial transactions with high accuracy and compliance.
- Coordinated with plan providers and Defined Contribution teams to ensure timely and accurate deferral. Same goes for Defined benefits team as well.
- Monitored plan participation insights and recommended enhancements to improve employee engagement.
- Managed DPSS error information sharing, conducted case studies, and published Maestro operational reports to enhance visibility.
- Utilized JIRA for dashboard creation, ticket management, and applying project filters.
- Conducted Audit to Auditor (ATA) reviews as per domain and business requirements.
- Audit documentation as per Business requirement, including multiple domains falling down under TRC:
- Wipro HR Services India Pvt. Limited | June 16, 2011 – 11 July 2026
Education
PMP Certification - Project Management
Star Agile
Bengaluru, India 08.2026 - Current
Master of Business Administration - Finance & Operation
National Institute of Management Solution (NIMS)
New Delhi01-2012
Graduation - B.Sc. Biology
V.B.S Purvanchal University
Jaunpur, UP01-2008
Skills
Operations management
Quality management
Process excellence
SOP implementation
Compliance & audit
Workforce planning
Accomplishments
• Platinum Team Award for the auto-indexing project, 2011.
• Benefit Champ Award for processing, 2013.
• Gold Certificate for unmatched teamwork towards organizational goals, 2015.
• Dazzle Award for outstanding performance, 2020, 2021, 2022 & 2023.
• Illuminate Award for outstanding performance, 2020.
Software
Interests
Singing Gazal's
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
PMP Certification - Project Management
Star Agile
08.2026 - Current
Assistant Manager | Solution Delivery Analyst
Wipro HR Services India Pvt. Limited
06.2011 - 07.2026
Graduation - B.Sc. Biology
V.B.S Purvanchal University
Master of Business Administration - Finance & Operation
National Institute of Management Solution (NIMS)
KEY ACHIEVEMENTS
- Platinum Team Award for the auto-indexing project, 2011.
- Benefit Champ Award for processing, 2013.
- Gold Certificate for unmatched teamwork towards organizational goals, 2015.
- Dazzle Award for outstanding performance, 2020, 2021, 2022 & 2023.
- Illuminate Award for outstanding performance, 2020.