Sudhir Madheshiya
Noida
Summary
Strategic Senior Business Analyst with 10 years of experience driving data-driven decision-making across Payroll, Workforce Management, and Integration projects at ANR Software. Expert in requirements elicitation, stakeholder alignment, and Power BI analytics, with hands-on proficiency in SQL, Oracle, CRM, JIRA, and Excel. Adept at transforming complex business requirements into actionable insights and technical solutions that enhance process efficiency, reporting accuracy, and business performance. Recognized for improving data workflows, automating manual reporting, and bridging the gap between business and technical teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
ANR Software Pvt Ltd
Noida
01.2022 - Current
- Lead business analysis, integration design, and end-to-end solution delivery.
- Drive requirement workshops, BRD/FRD creation, sprint planning, and UAT strategy.
- Deliver advanced Power BI dashboards, KPI reporting, and automated reconciliation frameworks.
- Design scalable integrations across SQL, MQ, and HR system components.
- Collaborate with global stakeholders for impact analysis, roadmap planning, and release alignment.
- Automate manual workflows, improving operational efficiency and accuracy.
- Key Achievements:
40% reduction in reporting turnaround time.
50% reduction in manual effort via automation.
Improved SLA compliance with exception monitoring & routing enhancements.
Junior Business Analyst
ANR Software Pvt Ltd
Noida
01.2018 - 01.2022
- Gathered and documented business requirements, user stories, and acceptance criteria.
- Conducted requirement walkthroughs with stakeholders and technical teams.
- Supported data validation, report testing, and functional UAT cycles.
- Assisted in integration testing for payroll, timekeeping, and labor systems.
- Contributed to dashboards development and enhancements in Power BI.
- Worked with cross-functional teams on sprint execution and backlog refinement.
- Key Contributions:
Improved requirement traceability and documentation quality.
Reduced rework by validating requirements upfront with users.
Customer Support Specialist
ANR Software
Noida
01.2015 - 01.2018
- Handled L1/L2 support tickets across Payroll, Workforce Management, and HR systems.
- Performed issue triaging, root cause analysis, and SLA-based resolution.
- Coordinated with development teams for escalations and patch deployments.
- Ensured timely updates to end-users and stakeholders through structured communication.
- Maintained logs, error reports, and system-health checks.
- Tools: CRM, ServiceNow, Mantis, SQL (basic queries)
Education
Master of Computer Application -
IMS Engineering College
Ghaziabad01.2015
Skills
- Requirements gathering and gap analysis
- Process optimization
- User acceptance testing
- Functional documentation
- Change management strategies
- Power BI (DAX, visuals, reports)
- SQL proficiency
- Advanced Excel skills
- Data modeling techniques
- ETL integration processes
- Agile and Scrum methodologies
- Sprint planning and execution
- Stakeholder communication
- JIRA project management
- Trello task management
- CRM tool utilization
- Data synchronization methods
- API and MQ integrations
- Exception monitoring practices
- Reporting automation and validation
- Problem-solving skills
- Analytical thinking capabilities
- Stakeholder engagement strategies
- Cross-functional collaboration techniques
- Knowledge sharing initiatives
Certification
Microsoft Power Bi - Data Analysis & Visualization
Projects
GSD Integration
- Led end-to-end integration of incident and service request workflows between
internal platforms and ServiceNow.
- Conducted discovery sessions, defined requirement specifications, and managed
sprint progress.
- Improved SLA compliance and reduced resolution delays through streamlined
routing and escalation logic.
Database Migration (Oracle → PostgreSQL)
- Analyzed data models, integration points, and performance considerations for
cross-platform migration.
- Coordinated production deployment and post-migration validation across
impacted systems.
- Ensured data accuracy and stability in downstream reporting and payroll modules.
Data Center (DC) Migration
- Partnered with infrastructure and engineering teams for environment readiness
and application transition.
- Facilitated smoke testing and controlled production cutover, minimizing
operational downtime.
- Strengthened system resilience and long-term maintenance flexibility.
Process Automation of Manual Tasks
- Identified manual operational workflows and partnered with developers to build automation routines, significantly reducing manual effort and minimizing processing errors.
- Sample automations: COO Data Processing Automation, SOW Approval Workflow,
Corporate Dashboard Data Refresh.
Other Projects
- eTimekeeping: Supported shift capture and payroll computation workflows.
- eLabor: Enabled labor scheduling ensuring policy and compliance alignment.
- eHR: Maintained employee records, lifecycle updates, and data validation routines.
Technical Summary
SQL, Oracle, Postgres, MQ, Integration Manager, JIRA, Trello, CRM, Agile, Scrum, SDLC, Payroll, Workforce Management, System Integration
Timeline
Business Analyst
ANR Software Pvt Ltd
01.2022 - Current
Junior Business Analyst
ANR Software Pvt Ltd
01.2018 - 01.2022
Customer Support Specialist
ANR Software
01.2015 - 01.2018
Master of Computer Application -
IMS Engineering College