Sudhir Padige
Hyderabad
Summary
Experienced Financial professional with five years of experience at CanFin Homes Ltd where I used analytical and interpersonal skills to maintain a good customer satisfaction. Seeking a position in professionally managed team that would leverage my knowledge & experience to evolve as a successful professional, consistently mapping business to the latest technology with my skills & abilities in an efficient and creative environment.
Overview
5
5
years of professional experience
Work History
Senior Officer
CanFin Homes Ltd
Hyderabad
07.2023 - Current
- Responsible for calling credit customers pertaining to SMA (Special mentioned accounts) 1 & 2 60 days and 90 days past due to set up payment arrangements
- Handling NPA accounts and SARFESI related activities
- Assisted in developing guidelines for special recovery projects that were initiated from time to time
- Advising and educating customers on account status and negotiate to secure by payment arrangements and explaining the possible consequences of non-payments
- Taking possession of the property under section 14 of the SARFAESI ACT with the help of Advocate Commissioner
- Conducting auctions and recovering the Liability in Profitable Way
- Issuing Overdue notices to recover the delayed period dues.
Junior Officer
CanFin Homes Ltd
Hyderabad
05.2019 - 07.2023
- Provide and maintain a high standard of customer service
- Mentored new team members, provide training and share best practices
- Assist customers with solving specific issues
- Set-up and maintain process for timely resolution of customer queries, complaints and for identification of root-cause and implementing corrective action
- Ensure redressal of customer grievances, Nodal office complaints, monitor customer services by team, address escalated issues in order to ensure smooth relationship with clients
- Assist customers with all their needs through in-person, written and phone interactions
- Helping them in specific issues and maintaining healthy relations
- Collecting timely feedbacks and inputs from them for better service
- Negotiate loan terms with customers keeping the company policies in mind and providing the best solution
- Ensure that existing customers are in good standing by conducting periodic reviews and monitoring loan payments
- Build and maintain relationships with collection agencies and credit reporting agencies
- Assisting in Compliance of Internal and External Audit Observations
- Prepared monthly Bank Reconciliation Statement & Periodical review reports
- Worked on application booking/fee, pre-EMI cheque and ECS / NACH maintenance.
Education
B. Tech -
Malla Reddy Institute of Technology
01.2016
Intermediate (MPC) -
Sri Chaitanya Jr. College
01.2012
HIGH SCHOOL (SSC) -
Ravindra Bharathi School
01.2010
Skills
- Verbal and Oral Communication
- Analytical
- Advanced Numeric
- Negotiation
- Attention to details
- Ability to work under pressure
- Interpersonal
- Solution building
Personal Information
Marital Status: Married
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Senior Officer
CanFin Homes Ltd
07.2023 - Current
Junior Officer
CanFin Homes Ltd
05.2019 - 07.2023
B. Tech -
Malla Reddy Institute of Technology
Intermediate (MPC) -
Sri Chaitanya Jr. College
HIGH SCHOOL (SSC) -
Ravindra Bharathi School
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