Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SUDHIR RAJ

Bengaluru

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Customer Service Executive

Intouch Cx
Bangalore, India
11.2023 - 05.2024
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Assisted users with password resets and account lockout resolutions.
  • Resolved complex technical problems through root cause analysis techniques.
  • Monitored ticketing system queues for incoming requests from customers.

Subject Matter Expert

Tech Mahindra
Bangalore, India
3 2021 - 7 2023
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Business Development Executive

No Broker Technologies
Bangalore, India
11.2019 - 10.2020
  • Conducted market research to identify potential customers and competitive pricing.
  • Generated leads through cold calling and networking activities.
  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Analyzed customer data to identify trends in buying behavior, preferences and needs.

Support Specialist

Shiksha InfoTech Pvt Ltd
Bengaluru
08.2018 - 10.2019
  • Created user accounts, managed passwords, configured access rights, and provided training when necessary.
  • Collaborated with IT teams to develop solutions for complex technical issues.
  • Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
  • Performed troubleshooting activities to identify root cause of system issues.
  • Assisted in the installation, testing and maintenance of hardware and software systems.

Education

B.Tech/B.E. - Computer Science

Galgotias University
Greater Noida, UP
09-2016

Skills

  • Technical Support
  • Systems Analysis
  • Application support
  • Performance Testing

Certification

Google IT Support Professional Certificate

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Customer Service Executive

Intouch Cx
11.2023 - 05.2024

Business Development Executive

No Broker Technologies
11.2019 - 10.2020

Support Specialist

Shiksha InfoTech Pvt Ltd
08.2018 - 10.2019

Subject Matter Expert

Tech Mahindra
3 2021 - 7 2023

B.Tech/B.E. - Computer Science

Galgotias University

Similar Profiles

CREATE PROFILE
SUDHIR RAJ