Sudhir Reddy

Genpact CRM

• Supported over 5000 users worldwide and acted as primary point of contact.
• Resolving user issues and quires and taking feedback to improve system performance.
• Creating reports & dashboards as per stakeholders need.
• Doing all kinds of admin tasks like creating objects, fields, user, profile, permission set, page layouts, record types, related lists, list views and search layouts.
• Updating login IP ranges & Currency rates as per IT & Finance guidelines.
• Data upload on new sandboxes as per need
• Conducting user training & open house sessions.
• Interacting with multiple teams (all downstream & development teams) to resolve code related issue.
• Weekly tickets review meeting with business managers.

Genpact CRM & Mavenlink

• Monitoring ML project creation and data flow from Salesforce to Mavenlink.
• Resolving data issue if projects not created for opportunities as per criteria.
• Data upload through data loader in both Salesforce & Mavenlink.
• Review meetings with business and taking new enhancement requirements and delivering to Dev team
• Preparing requirement analysis and business requirement document.
• Resolving user issues and quires and taking feedback to improve system performance.
• Creating reports & dashboards as per stakeholders need.
• Doing all kinds of admin tasks like creating objects, fields, user, profile, permission set, page layouts, record types, related lists, list views and search layouts.
• Updating login IP ranges & Currency rates as per IT & Finance guidelines.
• Data upload on new sandboxes as per need
• Conducting user training & open house sessions.
• Interacting with multiple teams (all downstream & development teams) to resolve code related issue.
• Weekly tickets review meeting with business managers.

Rightpoint & TandemSeven Data migration

• Data analysis on both Rightpoint & TandemSeven Salesforce instance
• Interacted with business to get the custom field mapping
• Prepared object and field mapping sheets to load the data as per Genpact instance
• Migrated the Rightpoint & TandemSeven data to Genpact instance through data loader
• Data verification post migration.

BD CRM

• Primary point of contact for all Business, sales & non sales users.
• Responsible for All kind of Salesforce admin activities.
• Conducting user training & open house sessions.
• Requirement gathering from business and delivering with development team.
• Before and post deployment changes testing in both UAT & Production.
• Review meetings with business stakeholders and managers.
• Monthly reports & dashboard generation.
• Data clean-up & Data analysis.
• Pricebook & Currency management.
• Documenting system changes and creating data upload templates.

Initiatives:

• Implemented a process to track all user requests and for analysis purpose.
• Reduced user response time (TAT) from 7 days to 2 days
• Streamlined approvals process for changes in Salesforce application
• Enabled field tracking functionality for all objects