Sudhir Singh
General Manager Operations
Bangalore
Summary
Seasoned General Manager with a proven track record at Pelican Hospitality, adept in operations oversight and driving performance improvement. Skilled in budgeting and cost control strategies, I excel in enhancing customer experiences and staff development. Demonstrates a keen ability for trend analysis and loss prevention, ensuring operational excellence and financial growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager – Operations
Pelican Hospitality pvt.ltd
Bangalore
03.2022 - 11.2024
- Company Overview: Pelican Hospitality pvt.ltd by Bhartiya Group, at Bhartiya City, Bangalore
- Being a part of the senior core team member of the company, I was looking after the entire operations and CRM for the company, which includes central kitchen operations, on site corporate clients, Retail operations, Franchise brand of Baskin Robbins at the Bhartiya City Mall and many more
- Reporting to the Director of the Company
- Running with 8K meals per day from a central kitchen (5000 Sqft), with 22 clients
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets
- Continually focusing in improvements and learning market trends and passing it to the team
- Ensuring the best of service is provided to the clients
- Seeking for new opportunity in the market for the growth of the company
- Ensure financial processes are followed at all times
- Ensure a property risk management program including audits is implemented and maintained
- Ensure vendors are well-managed, delivering services on time and within budget
- Build and develop effective client relationships across multiple levels of the organization
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Mentor and enable Training & Development of team member
- Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
- Proven ability to mentor and develop team members
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to work independently and as a member of various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal and presentation skills
- Ability to prepare reports and business correspondence
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Commitment to excellence and high standards
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Pelican Hospitality pvt.ltd by Bhartiya Group, at Bhartiya City, Bangalore
Operation Manager
Pelican Hospitality pvt.ltd
Bangalore
03.2018 - 03.2022
- Pelican Hospitality Pvt
- Ltd, looked after the entire Food and beverage operations at Bhartiya City
- Managing 2 food court, 2 club house restaurant, 2 tuck shop at the client premises and 1 container set up(coffee shop) at RMZ hebbal
- Clients lists- IBM, Infosys, Sutterland, PFS, Maersk, Dimension data, Ecolab, Synechron
- Reporting to the CEO of the company
- Running the entire operations of the company
- Making sure the training is conducted on regular basis to the staff
- Maintaining and achieving the budgeting
- Learning new trends and ideas of the market and implanting the same in the organization
- Running a Central kitchen within BCIT for all BCIT Clients F&B requirement
- Capturing all odc orders within the premises
Asst. Restaurant Manager
The Lalit Ashok
Bangalore
04.2017 - 03.2018
- Company Overview: A business class hotel with 184 rooms and spread in 10 acres
- This has 3 restaurants, 1 lounge and 1 night club
- Reporting to the food and beverage manager
- Worked at Sutra (lounge bar), this also operates as night club on weekends
- Staff training
- Maintaining the sop and ambience of the outlet
- Assisting the food and beverage manager in bringing the new promotion in the hotel
- Doing the pr calls on regular basis
- Building a repo with the entire guest who comes in the hotel
- Regular being in touch with all the Artist and promoters for gigs
- In touch with various sponsor for promotions
- Working under the corporate wine sommelier guidance for up selling and setting up targets for the hotel
- Maintaining a sound database of regular and non-regular guests
- A business class hotel with 184 rooms and spread in 10 acres
- This has 3 restaurants, 1 lounge and 1 night club
Food and Beverage Executive
The Lalit Ashok
Bangalore
03.2016 - 03.2017
- Reporting to the food and beverage manager
- Worked in In Room Dining/Coffee Shop/Speciality fine dining restaurant
- Up selling
- Staff training
- Maintaining the sop and ambience of the outlet
- Maintaining good coordination with the other department, especially Food Production
- Making all month end report
- Anticipating and fulfilling the needs of in-house guests
- Tied up with Swiggy for parcel orders
Captain
Leela Kovalam
Kovalam
03.2014 - 10.2015
- Reporting to the manager
- Motivating the staff and improving cohesiveness as a team
- Worked in 'THE Terrace' with 184 covers restaurant, this served some finest Italian food and also some typical Kerala cuisine
- All the inventories of the Restaurant was in my under, including the CCG and Linen
- Making duty roaster
- Maintaining excellent service quality and on time delivery
- Attending & conducting training programs and also taking charge of the Restaurant in absence of the manager
Butler
03.2013 - 03.2014
- Reporting to the club manager/Head Butler
- Operation in charge of Room service Dept & Minibar of 58 Rooms in the club
- Drive a performance culture through all levels of employees in the team
- Staffing, training and motivating staff & hotel trainees
- Achieving consistency and maintaining standards in services in order to dazzle and delight the customer
- Follow & implement the SOP
- Taking charges in absence of head butler
Guest Service Associate
01.2012 - 02.2013
- Reporting to the captain/manager
- Anticipating and fulfilling the needs of in-house guests
- Worked in a Room service & Minibar of 125 rooms
- Assisting in planning and executing quality control programs
- Minibar inventories was in my in-charge
- Maintaining excellent service quality and on time delivery
- Attending training programs
Education
B sc. - hotel management
Heritage institute of hotel and tourism
Goa01.2012
PLUS TWO -
Shillong College
01.2009
SSLC -
St. Georem High School
01.2007
Skills
- Vendor partnerships
- Recipes and menu planning
- Cost analysis and savings
- Vendor sourcing
- Staff management
- Profit and loss accountability
- Client account management
- Customer experiences
- Time and resource optimization
- Inventory control
- Operations oversight
- Labor cost controls
- Trend analysis
- Cost reductions
- Budgeting and cost control strategies
Certification
14, Intense worker, capable of acute concentration for long hours., Ability to work with lots of enthusiasm to own-up higher responsibilities., Impeccable skills in communication, presentation, negotiation, clear conceptual and strategic thinking, apart from being an active team player (leading by example) with ultimate focus and professional vision.
Professional trainings attended
- Commitment to excellence
- Train the trainer
- Workshops with the Directors
- Property Management System
- Hygiene
- First Aid Fire Fighting
- Touché
- Ids
- Micros
Food and beverage training
- Took part in Glenlivet new addition whisky tasting
- HSEQ training
- Manager skills training.
- Special training on handling different club of people like LGBTQI, Special abilities etc
- Grover wine session
- Fratelli wine session
- Service excellence
- Butler training conducted by the corporate butler manager.
- Manager developing skills.
Industrial exposure training
Lemon Tree, Gurgaon, 6 months
Languages
Fluent in English and Hindi
Awards
- AWARDED AS BEST HOSPITALITY PERSONALITY FOR THE YEAR 2017 FROM THE INTERNATIONAL HOSPITALITY COUNCIL.
- AWARDED AS BEST MANAGER OF THE QUATER (THE LALIT ASHOK)
- AWARDED AS BEST EMPLOYEE OF THE MONTH AT THE LEELA KOVALAM (FRONT OF THE HOUSE)
References
Punsul Virmani, Director, Pelican Hospitality Pvt Ltd, +91 98108 30132
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Functional competencies
- Possess well-developed conceptual, communication and creative skills.
- Maintain good customer relationships.
- Skill in exercising initiative, judgment, and decision making in solving problems and meeting organizational objectives.
- Communicate courteously with management and staff.
Personal Information
- Total Experience: Over all 14 years of experience as (General Manager operations, Operation Manager, Asst. Restaurant Manager, F&B executive, captain, Butler & G.S.A)
- Father's Name: Rajesh Singh
- Date of Birth: 03/20/90
- Marital Status: Married
Timeline
General Manager – Operations
Pelican Hospitality pvt.ltd
03.2022 - 11.2024
Operation Manager
Pelican Hospitality pvt.ltd
03.2018 - 03.2022
Asst. Restaurant Manager
The Lalit Ashok
04.2017 - 03.2018
Food and Beverage Executive
The Lalit Ashok
03.2016 - 03.2017
Captain
Leela Kovalam
03.2014 - 10.2015
Butler
03.2013 - 03.2014
Guest Service Associate
01.2012 - 02.2013
14, Intense worker, capable of acute concentration for long hours., Ability to work with lots of enthusiasm to own-up higher responsibilities., Impeccable skills in communication, presentation, negotiation, clear conceptual and strategic thinking, apart from being an active team player (leading by example) with ultimate focus and professional vision.
B sc. - hotel management
Heritage institute of hotel and tourism
PLUS TWO -
Shillong College
SSLC -
St. Georem High School
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