SUDHIR VISHWAKARMA
Mumbai
Summary
Operations & Omnichannel Leader with 15+ years of experience in pharmacy retail, specializing in multi-store operations, ECommerce fulfillment, and P&L management. Proven track record of scaling 45+ outlets, leading 200+ teams, and delivering ₹4.5 Cr+ monthly revenue while improving order accuracy, TAT, and customer experience across online and offline channels.
Overview
15
15
years of professional experience
Work History
Operation Sr. Manager | Omnichannel Expert
APOLLO PHARMACY LIMITED
02.2018 - Current
- Oversaw end-to-end Retail and Omnichannel operations for 45 pharmacy outlets across Mumbai and Nashik, ensuring compliance, quality standards, and seamless customer experience.
- Led and coached a workforce of 200+ team members, improving efficiency, skill capability, and performance through structured training, mentoring, and performance management.
- Successfully launched 35 new stores in Nashik from scratch, managing the complete lifecycle including feasibility analysis, site selection, licensing, vendor coordination, store readiness, and operational handover.
- Managed a business portfolio of ₹4.5 Cr monthly revenue, consistently achieving near 100% target delivery along with 21% CP growth in FY 2024–25 through strategic operational execution and P&L ownership.
- Strengthened omnichannel excellence by ensuring high fulfillment accuracy, strict TAT adherence, and low RTO rates, improving digital order reliability and customer satisfaction.
- Partnered with HR, Supply Chain, Inventory Management, Training, and E-Commerce teams to optimize workforce planning, stock availability, assortments, and business continuity.
- Built strong medical ecosystem partnerships by engaging with local doctors, hospitals, and key opinion leaders (KOLs) resulting in increased referral traffic and brand visibility.
- Implemented customer service initiatives and store capability-building programs that contributed to improved CSAT scores and repeat customer retention.
Area Sales Manager
MURGENCY GLOBAL HEALTHCARE SERVICES
04.2017 - 02.2018
- Managed sales and business development operations across key Maharashtra markets including Mumbai, Nashik, Pune, and Aurangabad to expand emergency healthcare service coverage.
- Successfully built a strong healthcare partner network by onboarding 80+ hospitals, 100+ doctors, and 200+ ambulances across the region.
- Developed strategic relationships with hospital administrators, RMOs, emergency departments, and healthcare decision-makers to strengthen the emergency response ecosystem.
- Mapped market and analyzed healthcare ecosystem to identify potential hospital and ambulance partners.
- Led regional expansion initiatives, enhancing reach and visibility of Murgency's emergency healthcare platform.
- Negotiated service partnerships with hospitals, ambulance providers, and healthcare organizations, strengthening regional healthcare network.
- Collaborated with operations and technology teams to onboard healthcare partners and ensure seamless platform integration.
- Organized awareness and engagement initiatives with healthcare providers to promote adoption of digital emergency response solutions.
Business Development Manager
HEALTHSPRING PVT LTD
04.2016 - 04.2017
- Managed end-to-end healthcare store operations including clinic, diagnostics, and pharmacy.
- Handled ₹35 Lakh monthly business, driving revenue growth and profitability.
- Coordinated with doctors for OPD scheduling and smooth patient flow.
- Conducted 100+ corporate health check-up camps to promote and sell preventive health packages.
- Generated corporate tie-ups and bulk sales through health camps, boosting customer acquisition.
- Oversaw pharmacy operations, inventory management, and compliance standards.
- Led cross-functional teams, improving productivity and service quality.
- Implemented SOPs and process improvements for operational efficiency.
- Managed patient experience and escalations, ensuring high satisfaction and retention.
Team Lead
INDEGENE LIFESYSTEMS PVT. LTD
02.2015 - 04.2016
- Led and executed Project DENOTE in Mumbai, a key initiative for client Clinton Health Access Initiative (CHAI) focused on Tuberculosis eradication.
- Successfully created market awareness for advanced TB diagnosis tools (Gene Expert, TB culture and LPA) through daily one-on-one meetings with leading Physicians and Specialists.
- Secured adoption of TB diagnostic test devices by convincing Heads of Departments at major laboratory chains and Hospitals (e.g. Holyspirit, Sevenhills and Kokilaben).
Territory Manager
CIPLA LTD
06.2011 - 02.2015
- Managed territory sales, distribution systems, and product inventory handling across stockists and retailers.
- Enhanced brand awareness by successfully organizing and leading numerous medical camps, Continuous Medical Education (CME) sessions, and Conferences.
- Provided detailed product discussion and specialized training to healthcare professionals, optimizing understanding and usage of the pharmaceutical portfolio.
Education
B. PHARM -
Yadavrao Tasgaonkar Institute Of Pharmacy
MumbaiH.S.C - undefined
Thakur College Of Science And Commerce
MaharashtraS.S.C - undefined
Swami Vivekanand Education Centre
MaharashtraSkills
Retail Network Expansion Strategy
New Store Opening (NSO) Leadership
Multi-Location Retail Operation
Last-Mile Delivery & Dispatch Management
Store operations and evaluations
ECommerce & Omnichannel Operations
Timeline
Operation Sr. Manager | Omnichannel Expert
APOLLO PHARMACY LIMITED
02.2018 - Current
Area Sales Manager
MURGENCY GLOBAL HEALTHCARE SERVICES
04.2017 - 02.2018
Business Development Manager
HEALTHSPRING PVT LTD
04.2016 - 04.2017
Team Lead
INDEGENE LIFESYSTEMS PVT. LTD
02.2015 - 04.2016
Territory Manager
CIPLA LTD
06.2011 - 02.2015
S.S.C - undefined
Swami Vivekanand Education Centre
H.S.C - undefined
Thakur College Of Science And Commerce
B. PHARM -
Yadavrao Tasgaonkar Institute Of Pharmacy