Sudhir Kumar Prabhakar

• Spearheading Business Development, Key Account Management, Business Operations, and Manpower Planning across designated states.

• Achieved a 40% expansion in regional market share through the execution of targeted customer acquisition tactics and establishment of strategic partnerships.

• Enhanced regional profitability by 2% by deploying effective business strategies and cultivating robust client relationships.

• Identified inefficiencies, implemented process enhancements, and executed cost reduction measures to streamline operations.

• Foster seamless coordination by collaborating with cross-functional teams such as Finance and Pricing.

• Managing a high-performing team encompassing Sales, Operations, and Finance, providing coaching, training, and overseeing performance evaluations.

•Directed strategic territory planning to allocate resources effectively and spearheaded the Sales and Key Account Management teams in managing over 1000 SME customers, resulting in a notable 20% increase in both Market Share and Average Revenue Per User (ARPU) from existing clientele.

• Strategically launched new products within the designated territory, executing tailored launch plans for each product line, thereby increasing market penetration and revenue generation.

• Delivered captivating demonstrations and presentations at industry events, skillfully showcasing company products and services to potential clients.

• Expanded market share through proficient prospecting, lead generation, and negotiation strategies.

• Elevated team performance through continuous coaching, training, and mentoring of sales representatives.

• Established an efficient distribution network by recruiting and managing channel partners.

• Spearheaded initiatives related to Customer Retention, Contract Renewals, Process Improvement, and SAP implementation within the region.

• Led key account management initiatives and facilitated new client acquisitions while reducing customer churn, achieving a B2C churn rate close to 5%.
• Managed channel partners and the field sales team to enhance productivity and ensure a healthy return on investment (ROI).
• Implemented a revamped sales model across all stores, resulting in a remarkable 250% increase in broadband sales within just three months by improving sales conversion rates.
• Conducted thorough analysis of market research data to identify untapped markets, facilitating effective new network rollouts and market expansion.
• Spearheaded above-the-line (ATL) and below-the-line (BTL) activities for the territory to drive brand awareness and engagement.

• Oversaw store operations and profitability at the store level, ensuring efficient management of footfall conversion, manpower, compliance, merchandising, and pilferage.
• Played a key role in increasing market share by supporting the expansion of new stores across Karnataka, alongside the implementation of MPOS (mobile billing system) and CRM 7.0 at all stores.
• Took ownership of development centers and the Learning Management System (LMS) to foster career growth opportunities for the Karnataka team.
• Directed the Development Centers with the aim of fostering learning and preparing teams for larger responsibilities, ensuring their readiness for career advancement.