Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Projects
Quote
Timeline
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Sudip Kumar Sarkar

Sudip Kumar Sarkar

Support Specilist
Bengaluru

Summary

Enthusiastic specialist, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any given task and training in analysis. Motivated to learn, grow and excel in any given situation. Eager and love to learn new products.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
5
5
Languages

Work History

Support Specialist ( Insurance )

Rippling
Bengaluru
06.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Resolved escalations on daily basis.
  • Used SaaS knowledge to improve and improvise systems within Ripping.
  • Managing 60 tickets in week.
  • Worked on softwares such as Jira, Confluence, Salesforce, Retool etc.
  • Handling escalation calls related to Incidents.
  • Maintained constant CSAT of 95% and above.
  • Utilized ticketing system to track customer requests and prioritize urgent needs
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies

Freelancer ( Data Visualization and Analyst )

Multiple Clients
Remote
05.2023 - Current
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked on various complex problems with MySQL, Visualization and Scripts.

Customer Support 2

Springworks
Bengaluru
06.2022 - 06.2023
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prepared variety of different written communications, reports and documents.
  • Collaborated with team members to achieve target results.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Analyzed data and managing and resolving over 50 customer queries.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Increased customer satisfaction by resolving issues.
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Used coordination and planning skills to achieve results according to schedule.

Operations Intern ( Support )

Springworks
Bengaluru
09.2021 - 06.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Prepared variety of different written communications, reports and documents.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Improved operations through consistent hard work and dedication.
  • Managed over 100 emails/day to support and nurture team.

Education

Bachelor of Technology - Aerospace Engineering

Lovely Professional University
Phagwara, Punjab
06.2018 - 06.2022

High School Diploma -

BSF Senior Secondary Residential School
Silliguri, India
06.2016 - 06.2018

Skills

    Operations support

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Accomplishments

    National Level Gridiron player, represented school and state team in nationals, won 2nd prize in All India University.

    National level Volleyball player with the experience of representing the university, and school.

    Quiz Master for Indian Quiz Masters.

    Won various debate competitions across university.

    Ops Person of the month for the month of June 2022.


Software

Excel

MySQL

AutoCAD

Python

Certification

SQL ( Intermediate ) by Hackerrank

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Projects

  • Worked on detailed planning of cleaning of Water bodies as a part of the university project, proposed new ideas, interacted with individuals and executed the ideas to success.
  • Glider Creation, created a glider with the help of my complete team from university.
  • Built a special Flight Tracking Management System.
  • Built an automated spreadsheet with advanced formulas to automate the work of the operations team.
  • Worked on complex scripts to automate the document download process of a team at Springworks.
  • Made a form inside a tracker ( spreadsheet ) using Google Scripts.

Quote

Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett

Timeline

Support Specialist ( Insurance )

Rippling
06.2023 - Current

Freelancer ( Data Visualization and Analyst )

Multiple Clients
05.2023 - Current

Customer Support 2

Springworks
06.2022 - 06.2023

Operations Intern ( Support )

Springworks
09.2021 - 06.2022

Communications Foundation By LinkedinLearning

06-2021

SQL ( Intermediate ) by Hackerrank

05-2021

Excel Basics for Data Analysis

05-2021

Coursera: Human Resource Management for line managers

03-2021

Basic French

02-2021

Coursera: Wind energy

02-2020

Bachelor of Technology - Aerospace Engineering

Lovely Professional University
06.2018 - 06.2022

High School Diploma -

BSF Senior Secondary Residential School
06.2016 - 06.2018
Sudip Kumar SarkarSupport Specilist