Business Analyst with a track record in workflow analysis and project management. Skilled in teamwork and stakeholder management, with a knack for driving initiatives that streamline processes and improve operational efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Diligent worker with strong communication and task prioritization skills.
Hi, I’m
Sudip Aditya
Business Analyst
Bangalore,Karnataka
Summary
Overview
7
years of professional experience
4
Languages
Work History
Amazon
Business Analyst
04.2022 - Current
Job overview
- Supporting the delivery of service levels and productivity targets by monitoring & reporting of incoming volumes against our forecasting plan to meet short-term goals.
- Analyzing KPIs to outline reasons for under/over performance using AWS Quicksight dashboards & communicating to stakeholders during WBRs/MBRs.
- Driving key project initiatives for the team including automation of workflow processes in alignment to team kingpin goals.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- On-site visits (US sites) for OP planning and collaboration with operations leadership.
Amazon
Workflow Analyst
01.2020 - 03.2022
Job overview
- Assisted in Real-Time Cross- Skill FTE movements requested by Global Command Center to monitor the queues.
- Enhanced productivity by automating repetitive tasks and reducing manual efforts.
- Posting real-time OT slots, publishing of OT Fillrate reports for
stakeholders and making callouts in case of any deviations. - Collaborated with cross-functional teams to ensure seamless workflow integration and alignment with KPIs.
- Monitor all issues impacting service levels and initiating corrective actions to minimize impact.
Amazon
Technical Support Associate
06.2018 - 12.2019
Job overview
- Handled international technical contacts on Amazon Prime Video, Fire TV Stick and provided advanced diagnosis of Alexa-enabled Echo devices to customers and collect feedback for better AI experience.
- Moved to interim Advanced Technician role (via IJP) on September 2019, for handling escalation contacts.
- Implemented proactive measures to prevent recurring technical problems, reducing negative product feedback.
Intelenet Global Services
Customer Support Associate
08.2017 - 03.2018
Job overview
- Handled domestic consumer customer contacts via Emails for Amazon India.
- Achieved high service ratings for consistently meeting and exceeding performance targets in contact resolution times and quality assurance evaluations.
Education
IGNOU
Bachelor of Arts from Tourism Studies
2025
University Overview
Skills
- Cost-benefit analysis
- Workflow Analysis
- Advanced Excel
- Project Management
- Teamwork and Collaboration
- Escalation Handling
- SOP Writing
- Python - Beginner level
- HTML & CSS
- AWS Honeycode
- Lean Six Sigma
- Google Sheets
- Stakeholder Management
- SQL Proficiency- Beginner
Projects
Projects
- IT Services WFM Wiki Site (12/2022 - 02/2023)
End-to-end owning and creation of the complete Wiki site for ITS-WFM team
as a one-stop source of truth for all WFM related information. - IT Services WFM Newsletter (11/2023 - 02/2024)
Owned and created monthly ITS-WFM team newsletter standard template and
publishing SOP. - ITS WFM Activity Tracker (04/2023 - 05/2023)
Created activity tracker app for WFM analysts using AWS Honeycode to record
daily tasks and activities.. - Enterprise Support Korea - Hiring Wiki Site (03/2024 - 04/2024)
Ad-hoc project within Amazon: End-to-end creation
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Assamese
Intermediate (B1)
Software
SQL
MS Excel
AWS Honeycode
AWS Quicksight
NICE IEX
Alvaria WFO
Timeline
Business Analyst
Amazon
04.2022 - Current
Workflow Analyst
Amazon
01.2020 - 03.2022
Technical Support Associate
Amazon
06.2018 - 12.2019
Customer Support Associate
Intelenet Global Services
08.2017 - 03.2018
IGNOU
Bachelor of Arts from Tourism Studies
Similar Profiles
Hunter StarkeyHunter Starkey
Amazon Site Lead at AmazonAmazon Site Lead at Amazon
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
SADABRAHMA R REDDYSADABRAHMA R REDDY
CEO at Apna logistics Solutions Pvt LtdCEO at Apna logistics Solutions Pvt Ltd