Sudip Das
Bhubaneswar
Summary
Versatile professional with a proven track record in both analyst and inventory management roles. Skilled in data analysis, trend identification, and process optimization to drive business success. Experienced in managing inventory levels, implementing efficient control procedures, and forecasting demand to minimize costs and maximize efficiency. Strong collaborator with a proactive approach to problem-solving and a commitment to achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Analyst
Aditri Tech World
Bangalore
09.2022 - Current
- Examined system issues and applied resolutions to reduce downtime.
- Maintained accurate records of all data collected during analysis processes.
- Coordinated logistics operations for timely product delivery.
- Identified needs of clients promptly and efficiently.
- Assessed risk management strategies to minimize potential losses in Inventory Management.
- Organized client meetings to provide project updates.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Established effective communication channels among departments.
- Proficient in converting complex reports into actionable insights, with a strong focus on Excel proficiency.
- Analyzed customer feedback to identify areas for improvement.
Client Service Analyst
Konark Infocare with Liugong India
Bhubaneswar
06.2021 - 08.2022
- Worked as a conciliator between client and company
- Recognize and escalate recurring problems.
- Assisted customers via email, chat..
- Engaged in conversation with Client to understand needs, resolve issues and for product related questions.
- Updated databases with new and modified customer data.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Reviewed support tickets daily to prioritize tasks according to urgency level.
Technical Support Associate
Tech-Mahindra
Bhubaneswar
07.2019 - 06.2021
- Conducted remote troubleshooting to diagnose software problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical assistance to customers via phone, email, or chat.
Education
MBA - Operations Management
Utkal University
Odisha02-2024
Bachelor of Science - Physics
Utkal University
Odisha03-2016
CLASS-XII, 03/2012 - Science
CLASS-X, 04/2010 -
Panchayat High School, Barimul, Kendrapara
Skills
- System Analysis
- Root Cause Analysis
- Documentation And Reporting
- Issue Identification
- Information Gathering
- Report Preparation
- Forecasting ability
- Financial Accountability
- Account Reconciliation
- MS Excel
- Team Collaboration and Leadership
Personal Information
- Father's Name: Sunil Kumar Das
- Date of Birth: 06/20/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I do hereby declare that all the information given above are true in the best of my knowledge.
Affiliations
- Gardening
- Fitness
- Cooking
- Playing cricket
Languages
Odia
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Analyst
Aditri Tech World
09.2022 - Current
Client Service Analyst
Konark Infocare with Liugong India
06.2021 - 08.2022
Technical Support Associate
Tech-Mahindra
07.2019 - 06.2021
MBA - Operations Management
Utkal University
Bachelor of Science - Physics
Utkal University
CLASS-XII, 03/2012 - Science
CLASS-X, 04/2010 -
Panchayat High School, Barimul, Kendrapara
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