Sudip Majumder
Gayeshpur
Summary
Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Support Engg.
Trivitron Healthcare Pvt.ltd.
01.2023 - Current
- Provided technical support to customers, troubleshooting and resolving customer inquiries.
- Developed and implemented solutions for customer's issues in a timely manner.
- Identified potential problems, analyzed root causes and provided appropriate solutions.
- Collaborated with other departments to resolve customer issues more efficiently.
- Performed system maintenance and upgrades on customer systems.
- Managed multiple customer accounts simultaneously while providing excellent service levels.
- Implemented quality improvement initiatives to increase customer satisfaction levels.
- Analyzed complex data sets to identify trends or patterns related to customer incidents.
- Built strong relationships with customers through effective communication skills.
- Conducted product training sessions for customers as needed.
- Assisted in developing strategies for improving the overall performance of the company's products and services.
- Created knowledge base articles for frequently asked questions which reduced response times significantly.
- Prepared reports on daily workloads, pending requests, resolutions., for management review.
SITE MANAGER
SODEXO TENCHNICAL SERVICE PVT LTD
01.2019 - 11.2022
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitored job progress to ensure quality standards were met.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Coordinated workflow between departments to maximize productivity.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Assigned tasks and delegated responsibilities among team members.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Resolved conflicts between staff members in a timely manner.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Organized events at the site such as conferences or workshops.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Performed routine audits to maintain inventories, supplies and equipment.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Retained records of supplies and tools used and tasks performed for each project.
- Coordinated schedules of vendors and service providers to handle diverse operational and supply needs.
Service Engg.
Fresenius Medical Care
01.2018 - 01.2019
- Developed training materials for users on how to use software applications properly.
- Created detailed reports on service requests received by customers.
- Analyzed existing processes for improvement opportunities.
- Reviewed service contracts for accuracy before signing off on them.
- Greeted customers, assessed their needs and provided appropriate services.
- Maintained customer records and updated them as necessary.
- Answered incoming calls promptly and professionally.
- Provided technical support to customers over the phone or in person.
- Resolved customer complaints quickly and efficiently.
- Assisted customers with product selection, ordering, shipping and returns.
- Troubleshot hardware problems using diagnostic software tools.
- Assisted customers in setting up new equipment or programs.
- Answered phone calls and responded to questions and concerns.
- Handled telephone inquiries regarding appointments and work in process.
Sales & Service Engg.
Unique Medical Devices
01.2017 - 01.2018
- Provided customer service to existing and potential clients.
- Developed relationships with key decision makers in order to increase sales opportunities.
- Maintained accurate records of sales activities, including customer contact information, orders placed, product pricing.
- Analyzed customer feedback data to determine areas of improvement for the organization's products or services.
- Advised customers on best practices when using our products or services.
Wipro GE health care
Lucknow
01.2016 - 01.2017
Service Eng.
Nipro India Corp .Pvt. Ltd
02.2013 - 04.2016
Education
B.TECH (ELECTRONICS & INSTRUMENTATION) -
Academy of Technology, West Bengal University Of Technology, West Bengal
01.2012
HSC -
Julien Day School, Kalyani, West Bengal
01.2006
SSC -
Julien Day School, Kalyani, West Bengal
01.2003
Skills
- PLC (Programmable Logic Controllers) & DCS (Distributed Control System) - Programming languages such as LD (Ladder Diagram) & FBD (Functional Block Diagram)
- Siemens, AB (Allen Bradley), ABB (Asea Brown Boveri), GE-Fanuc, Keyence and Omron
- SCADA (Supervisory Control & Data Acquisition) - Screen designing, PLC interface, Data collection & storage
- VFD (Variable Frequency Drive) - Commissioning and Troubleshooting
- Pneumatics & Field Instruments (Control Valve, Sensors, Level Transmitters, Temperature Transmitters)
- Panel wiring
- PID (Proportional Integral Derivative)
- Troubleshooting - PLC & DCS programming
- Control Panel (Power wiring & Control wiring)
- Operating System: Windows Operating Systems
- Tools: MS Office, MATLAB
- Obtained Advanced Training in Industrial Automation (ATIA) from Technocrat Automation Pvt Limited (IAO Accredited), Chennai With 5 month's hands on practical experience in Industrial Automation Tools specializing in PLC, DCS, SCADA and VFD
- Hardware diagnostics
- Remote Support
- Training and mentoring
- Issue Resolution
- Incident Management
- Software Diagnostics
- On-Site Support
- Customer Support
- User Training
- Documentation And Reporting
- Repair work
- Root Cause Analysis
- Troubleshooting and diagnosis
- Warranty details
- Regulatory Requirements
- Technical Support
- Equipment Installation
- Device configuration
- Communication protocol knowledge
Accomplishments
- Awarded Employee of the year for Supporting team in Covid Period.
- Secured 1st prize in inter college debate competition
- Secured 2nd prize in quiz contest in district level for my school
Personal Information
- Father's Name: Mr. Sushil Ch. Majumder
- Date of Birth: 04/25/1987
- Gender: Male
Languages
English, Hindi, Bengali
Hobbies and Interests
Playing indoor & outdoor games
Projects
Use of Fuzzy logic Controller In DPLL (Digital Phase Lock Loop) System, This project is about how to improve the output of a DPLL system by using Fuzzy logic controller. Fuzzy logic has two different meanings. In a narrow sense, fuzzy logic is a logical system, which is an extension of multi value logic. But in a wider sense, which is in predominant use today, fuzzy logic (FL) is almost synonymous with the theory of fuzzy sets, a theory which relates to classes of objects with unsharp boundaries in which membership is a matter of degree. In this perspective, fuzzy logic in its narrow sense is a branch of FL. What is important to recognize is that, even in its narrow sense, the agenda of fuzzy logic is very different both in spirit and substance from the agendas of traditional multi valued logical systems. Application of Graph In Engineering And Technology, Today data communication enters our life in so many different ways, but it is difficult to find out the shortest path for data transmission which can save time and work. This project tells us what is Computer networking and in how many algorithm to find the shortest path or time to transmit data from one computer to another computer.
Training
Underwent PLC training for one month under WEBEL Automation
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Affiliations
- MAIN PROJECT:
Title : Use of Fuzzy logic Controller In DPLL (Digital Phase Lock Loop) System
Description : This project is about how to improve the output of a DPLL system by using Fuzzy logic controller. Fuzzy logic has two different meanings. In a narrow sense, fuzzy logic is a logical system, which is an extension of multi value logic. But in a wider sense, which is in predominant use today, fuzzy logic (FL) is almost synonymous with the theory of fuzzy sets, a theory which relates to classes of objects with unsharp boundaries in which membership is a matter of degree. In this perspective, fuzzy logic in its narrow sense is a branch of FL. What is important to recognize is that, even in its narrow sense, the agenda of fuzzy logic is very different both in spirit and substance from the agendas of traditional multi valued logical systems. - MINI PROJECT:
Title: Application of Graph In Engineering And Technology:
Description : Today data communication enters our life in so many different ways, but it is difficult to find out the shortest path for data transmission which can save time and work. This project tells us what is Computer networking and in how many algorithm to find the shortest path or time to transmit data from one computer to another computer.
Certification
- Obtained Advanced Training in Industrial Automation (ATIA) from Technocrat Automation Pvt. Limited (IAO Accredited), Chennai. With 5 month’ s hands on practical experience in Industrial Automation Tools specializing in PLC, DCS, SCADA and VFD
Languages
Bengali
First Language
English
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Customer Support Engg.
Trivitron Healthcare Pvt.ltd.
01.2023 - Current
SITE MANAGER
SODEXO TENCHNICAL SERVICE PVT LTD
01.2019 - 11.2022
Service Engg.
Fresenius Medical Care
01.2018 - 01.2019
Sales & Service Engg.
Unique Medical Devices
01.2017 - 01.2018
Wipro GE health care
01.2016 - 01.2017
Service Eng.
Nipro India Corp .Pvt. Ltd
02.2013 - 04.2016
B.TECH (ELECTRONICS & INSTRUMENTATION) -
Academy of Technology, West Bengal University Of Technology, West Bengal
HSC -
Julien Day School, Kalyani, West Bengal
SSC -
Julien Day School, Kalyani, West Bengal
Similar Profiles
Rishma JohnRishma John
Clinical Application Specialist (HOLOGIC) at Trivitron Healthcare Pvt LtdClinical Application Specialist (HOLOGIC) at Trivitron Healthcare Pvt Ltd
Rhea UpaseRhea Upase
Intern at Trivitron Healthcare, MumbaiIntern at Trivitron Healthcare, Mumbai
HARIKRISHNAN KENATHHARIKRISHNAN KENATH
Dealer Manager at Trivitron HealthcareDealer Manager at Trivitron Healthcare
Debasish KarDebasish Kar
Team Leader at IDFC First Bank Ltd.- TWTeam Leader at IDFC First Bank Ltd.- TW
Rahul SinghRahul Singh
Senior Technical Support Engg. (NetScaler and ADM) at Cloud Software Group (earlier Citrix Systems)Senior Technical Support Engg. (NetScaler and ADM) at Cloud Software Group (earlier Citrix Systems)