Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Sudip Nandy

Kolkata

Summary

Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. ITES Executive

Imerit Technology Services Pvt Ltd
Kolkata
04.2017 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Evaluated open source libraries available for implementing AI and DL models into existing applications.
  • Implemented unique methods and methodologies, which helped reduce, and resolve issues.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Identified quality problems and recommended solutions.
  • Maintained quality assurance procedure documentation.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Support Specialist

Xplore-Tech Service Pvt Ltd
Kolkata
05.2016 - 03.2017
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Supported sales team members to drive growth and development.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Mentored junior team members and managed employee relationships.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Provided top quality control and eliminated downtime to maximize revenue.

Sr. Process Specialist

Onprocess Technology Services Pvt Ltd
Kolkata
06.2014 - 11.2015
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Reviewed utility bills for accuracy and identified errors or discrepancies in billing information.
  • Responded to incoming program emails and telephone inquiries.
  • Provided technical support to facility staff on all aspects of energy management.

Process Associate

Tata Consultancy Services
Kolkata
03.2014 - 02.2015
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor in Hotel Managment - Hotel Managment And Customer Service

Nips School of Hotel Managment
Kolkata
07-2007

High School Diploma -

Pitts Modern School
Jharkhand
04-2004

Skills

  • Staffing
  • Sales
  • Product analysis
  • Service quality improvement
  • Client account management
  • Customer-oriented
  • Performance analysis
  • Total quality management
  • Team leadership
  • Sales analysis
  • Problem resolution
  • Customer relations
  • Executive support

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2

Certification

  • Computer Skills Training Program

Accomplishments

  • Cricket Player, Local Community League
  • Best Employee Award

References

References available upon request.

Timeline

Sr. ITES Executive

Imerit Technology Services Pvt Ltd
04.2017 - Current

Customer Support Specialist

Xplore-Tech Service Pvt Ltd
05.2016 - 03.2017

Sr. Process Specialist

Onprocess Technology Services Pvt Ltd
06.2014 - 11.2015

Process Associate

Tata Consultancy Services
03.2014 - 02.2015

Bachelor in Hotel Managment - Hotel Managment And Customer Service

Nips School of Hotel Managment

High School Diploma -

Pitts Modern School

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