SUDIP SARKAR
Kolkata
Summary
An astute professional with experience of over 13 years in Key Account Management, Customer Success Management, Retail store operations. Pioneered with Arvind Internet Ltd,Division of Arvind Limited (PRESENTLY SHIPROCKET OMUNI) as Regional Business Head,Sales and Operations ,Customer success manager,part of largest OMNI channel network, which amalgamated the integration of all physical channels (offline) and digital channels (online) to offer a unified customer experience across both the platforms.
Seeking assignments in Key account management, customer success, operations and sales with a organization of high repute. Talent for networking and getting to know the right people and having the ability to communicate effectively with all types of professionals. Quick learner and excellent at presentation skills to all levels of management or non-management. . Having expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Customer Success and Regional Sales Manager
SHIPROCKET
KOLKATA
08.2021 - Current
- Key account manager for major accounts like Khadims, Ganesh Grains, Hoffmen, Simaaya
- Forecasting the targets in liaison with stakeholders involved and fortnightly reviews to ensure we are on track to crack it.
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Handling queries of 961 stores regarding their adoption related issues and involved actively in onboarding new stores across east and west,welcoming them in the bracket of OMUNI sales platform.
- Built a team of omni channel enablers from ground up, a first of it’s kind to disrupt direct sales that can be modified and nurtured to reach it’ s maximum potential.
- Coordinate with front-end ops team, logistics team & Customer Service team for issue resolution/RCA
- Continually utilize, coordinate and cultivate relationships with internal and external customers.
- Driving adoption rate from each of the stores live on OMNI channel network clocking at rate of 8% on average over offline revenue culminating in a 90 cr turnover from only the external brands.Extensive BD work involving account management team and central operation to liaise with new brands and selling our product bunch so as to onboard the same on our journey forward.
- Conducted regular check-ins with clients to ensure their needs were met.
- Created reports outlining customer usage and retention metrics.
- Creating a minimum-viable onboarding process with in-app guidance with major focus ultimately on lifetime value ,managing churn and increasing customer retention.
- Driving account expansion with contextual offers with specialized focus on curated stack of products like Omuni.biz, .xyz via upselling as per the need and requirement of the client/brand/account.
- Preparing pertinent MIS and Customer insight report to highlight the gap and create a to and fro feedback chain to improve customer experience and close any loophole.
State Merchandiser
Ajio Business
01.2021 - 07.2021
- Studying merchandise requirement for all apparel and footwear bricks in the assigned territory
- Studying current platform offerings and identify customer requirement to fill merchandise as well as brand gaps
- Liaising with the territory sales team to understand merchandise and price point requirement by the retailers
- Identifying top selling and high demand brands in the territory
- Frequently engage with customers (retailers) to take feedback on all aspects of products/merchandise not limiting to product quality, product features, packaging etc
- Translate and communicate inputs provided by sale team/retailers to the category and cluster (sourcing) teams to source relevant products and brands
- Co-ordinate with the cluster and category teams to communicate any key product/brand launches to the sales team
- Provide product training to sales team from time to time
- On-board local wholesalers to sell local brands on the platform and buy merchandise from the platform
- Remain up to date with the emerging fashion trends in the assigned territory
- Highly data driven execution managed through rigorous analysis of market trends and sales data
- Helping achieve the target for the sales team by contributing with key inputs and micro-managing a network web of small retailers of business worth of 9 to 10 crores and be a key figure to enhance the sales projection.
Regional Business Manager
ARVIND INTERNET LIMITED
KOLKATA
09.2016 - 12.2021
- Support network roll-out of Omni-Channel Retail at Retail stores
- Carrying out extensive and exhaustive classroom and store based training for new and existing stores in order to maximize revenue through the same
- Responsible for post-launch Omni store operations - order fulfilment, replenishments, issue resolution etc
- Coordinate with front-end ops team, logistics team & Customer Service team for issue resolution
- Spread across numerous internal brands of Arvind as well like foreg. ARROW, GAP, NAUTICA,USPOLO,CALVINKLEIN,AEROPOSTALE,GANT,FLYINGMACHINE,EDHARDYetc.
- Tracking adoption rate(percentage of offline numbers), IPSPM(item per store per month)
- Created and monitored regional budgets, goals, objectives, and performance metrics.
Store Manager
Allen Solly, Aditya Birla Fashion and Retail, Kolkata
Kolkata
- Handling two stores (QUEST MALL and AVANI MALL outlets)
- Handling the day-to-day management of the store in accordance with overall company policy
- Mentoring, training & leading the subordinates to get positive results at the end of each day
- Dealing with every day sale&cash deposition to the bank and keeping the important records of the same
- Preparing performance reports of self and of the store
- Involved in updating the DSR (category wise) on a daily basis and reporting the same to the superiors
- Planning physical layout of warehouse/stores for storage of materials & consumables
- Ensuring safety of all customers and employees in store premises
- Coordinating the in-store promotional activities for new releases & special products
- Administering store operations and ensuring optimum inventory levels to achieve maximum cost savings without hampering the sales plans.
Education
MBA - Retail Management
INSTITUTE OF MANAGEMENT AND INFORMATION SCIENCE
BHUBANESHWAR05-2012
Bachelor of Science - Botany
CALCUTTA UNIVERSITY
KOLKATA03-2009
High School Diploma -
WEST BENGAL COUNCIL FOR HIGHER SECONDARY EDUCATION
KOLKATA01.2006
NAVA NALANDA,WBSE
KOLKATA01.2003
Skills
- Well versed in MS OFFICE, SHOPER 9,VOYAGER ,QLIK SENSE
- Agile and Waterfall Project management methodologies
- Well versed in Salesforce
- Channel Partnerships
- Negotiation and Persuasion
- Territory and account management
- Customer Service
- Lead Generation
- Market and competitive analysis
- Sales Lifecycle Management
- Upselling and Cross Selling
- New Account Development
- Forecasting and Reporting
- Process Improvement
- Deal Closing
- Consultative and relationship selling
- Staff Training
- Order Management
- Staff Management
- Follow up ability
- Product Knowledge(SAAS application Omunione expert)
- CRM Software
Certification
Foundations of Project Management,Google
Agile project management,Google
Introduction to Digital Marketing,Great Learning(SEO,SEM)
Essential Customer Success,Udemy
Linkedin Id
in.linkedin.com/pub/udip-sark-ar/24/46b/711/
Personal Information
Location Preference: Kolkata
Languages
- English
- Hindi
- Bengali
Accomplishments
- Best Regional Manager (2018), Arvind Internet Ltd
- Customer First Award (2019), Arvind Internet Ltd
Timeline
Customer Success and Regional Sales Manager
SHIPROCKET
08.2021 - Current
State Merchandiser
Ajio Business
01.2021 - 07.2021
Regional Business Manager
ARVIND INTERNET LIMITED
09.2016 - 12.2021
Store Manager
Allen Solly, Aditya Birla Fashion and Retail, Kolkata
MBA - Retail Management
INSTITUTE OF MANAGEMENT AND INFORMATION SCIENCE
Bachelor of Science - Botany
CALCUTTA UNIVERSITY
High School Diploma -
WEST BENGAL COUNCIL FOR HIGHER SECONDARY EDUCATION
NAVA NALANDA,WBSE
Similar Profiles
Tinu MalhotraTinu Malhotra
Manager – Seller Excellence at ShiprocketManager – Seller Excellence at Shiprocket
Prateek PrakashPrateek Prakash
Senior Specialist at ShiprocketSenior Specialist at Shiprocket
Sarthak SinghSarthak Singh
Senior Specialist at ShiprocketSenior Specialist at Shiprocket
Ruchika SinghRuchika Singh
Associate Product Manager at ShiprocketAssociate Product Manager at Shiprocket
AVIJIT LAHAAVIJIT LAHA
Test Lead at HCL Technologies LtdTest Lead at HCL Technologies Ltd