Tally ERP 90
SUDIPTA AICH
Process Trainer
Kolkata
Summary
As a Process Trainer at Teleperformance Global Services Ltd., I enhanced productivity by delivering engaging training sessions and developing tailored programs. Leveraging feedback analysis and coaching, I reduced turnover and improved performance. My strategic approach to training delivery ensured alignment with company goals, fostering a culture of continuous improvement and employee engagement.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Process Trainer
Teleperformance Global Services Ltd.
08.2021 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
- Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
- Streamlined training modules for increased trainee comprehension and retention.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Designed customized training plans based on individual employee needs, promoting tailored skill development.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Developed new and improved training programs to fit underserved areas.
- Ensured alignment between training objectives and company goals, resulting in better overall business outcomes.
- Created unique materials to support training programs.
- Increased employee engagement in training sessions through the use of interactive activities and group discussions.
Telemarketing Consultant
Think Tech Software Pvt. Ltd.
01.2020 - 07.2021
- Generated leads for sales teams through cold calling and targeted marketing campaigns.
- Conducted market research to identify potential clients and establish a comprehensive database of prospects.
- Boosted overall sales revenue by consistently meeting and exceeding personal performance targets.
- Effectively utilized CRM software to track leads, document interactions, and schedule follow-up calls as needed.
- Monitored industry trends to remain knowledgeable about competitor offerings, allowing for more compelling sales pitches.
- Developed a deep understanding of products and services offered, enabling the ability to confidently address questions or concerns from potential customers.
- Assisted management in developing successful promotional campaigns by providing valuable input on target audiences and messaging strategies.
- Adapted quickly to changes in company products and services, ensuring accurate information was relayed to potential customers during calls.
- Collaborated with team members on strategies to improve call quality and efficiency.
- Increased customer satisfaction by effectively addressing inquiries and resolving issues.
Quality Assurance Analyst
Teleminds Infotech Ltd.
08.2016 - 10.2016
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
Kochar Infotech Pvt. Ltd.
01.2011 - 03.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Accountancy - Financial Accounting
Calcutta University
Kolkata, IndiaPost-Graduate Certificate - Finance
ICFAI University
Kolkata, India04.2007
Skills
Training delivery
Accomplishments
Became Best Process Trainer in the month of March, August & Oct, 2025
Software
MS EXCEL, WORD, POWERPOINT
CUSTOMER RELATIONSHIP MANAGEMENT TOOL
Interests
Finance, Accounting
Timeline
Process Trainer
Teleperformance Global Services Ltd.
08.2021 - Current
Telemarketing Consultant
Think Tech Software Pvt. Ltd.
01.2020 - 07.2021
Quality Assurance Analyst
Teleminds Infotech Ltd.
08.2016 - 10.2016
Customer Service Representative
Kochar Infotech Pvt. Ltd.
01.2011 - 03.2012
Bachelor of Accountancy - Financial Accounting
Calcutta University
Post-Graduate Certificate - Finance
ICFAI University