Sudipta Alu

• Deployment of Marriott IR Standards IT system operations and configuration, communications, and installation of hardware, operating systems, software applications, and backup solutions on the Symantec Veritas system.
• Managing 24/7/365 IT operations, including O/S, server support, and internal IT infrastructure.
• Managing 10 application servers, such as virtual hosts, VMware system, PMS (OPERA application and database server), POS (MICROS Simphony), interface server, Samsotech VICAS (passport/ID card scanning systems), files server, Onity system, FCS voicemail system, GST Ezyinvoicing server, and backup solutions on Symantec Veritas system.
• Maintenance and troubleshooting of 50 desktop and laptop users, 4 HP ProLiant servers, 5 MICROS workstations (POS system), 10 HP network printers, Epson KOT, bill printers, and other IT products.
• Managing and monitoring MI network firewalls, routers, network switches, etc.
• Responsible for daily data backup, keeping the systems secure, and data security.
• Responsible for hotel compliance with appropriate Marriott International policy and information system security.
• Conducting quarterly audits, user access reviews, and PCI compliance tasks for Marriott International.
• Responsible for Marriott's centralized IT tools: Active Directory, Desktop Authority, BitLocker, file integrity monitoring, and permission tracking.
• Performing daily system monitoring, verifying the integrity and availability of hardware, server resources, and key processes, reviewing application logs, and scheduled jobs.
• Ensuring the OS is patched on a regular basis, and upgrading tools and utilities.
• To keep track of inventory for all the desktops, laptops, printers, servers, POS stations, network switches, and other products.
• Managing and monitoring guest Wi-Fi in 88 rooms with proper, excellent signal strength for the guest area and public area, along with relevant login page management from the Docomo Intertouch service provider (Full GPNS).
• Maintaining and monitoring internet bandwidth for guests, as well as back office use.
• Preparing the Marriott IT checklist for every month.
• Responsible for IT CapEx and budget planning.
• Coordination with vendors for business requirements and installation.

Migrating from Windows Server 2012 to Windows Server 2019, and moving from a physical server to a VMware-based virtual machine (VM)

• Project 1: PMS IFC Interface Server
• Project 2: Door Lock Onity Application Server
• Project 3: Telephone PBX Telesoft Application Server
• Project 4: Ezy-invoicing cloud implementation
• Project 5: Infrasys POS Application Server
• Project 6: File & Print Server
• Project 7: Cloud Backup Solution Installation

• Deployment of Marriott IR Standards IT system operations and configuration, communications, and installation of hardware, operating systems, software applications, and backup solutions on the Symantec Veritas system.
• Managing 24/7/365 IT operations, including O/S, server support, and internal IT infrastructure.
• Managing 10 application servers, such as virtual hosts on the VMware system, PMS (OPERA application and database server), POS (Shiji Infrasys server), interface server, Samsotech VICAS (passport/ID card scanning systems), files server, VingCard (Vision) system, Tiger TMS voicemail system, GST Ezyinvoicing server, and backup solutions on the Symantec Veritas system.
• Maintenance and troubleshooting of 50 desktop and laptop users, 4 HP ProLiant servers, 8 Infrasys workstations (POS system), 10 HP network printers, Epson KOT, bill printers, and other IT products.
• Managing and monitoring MI network firewalls, routers, network switches, etc.
• Expertise in managing hotel applications like Opera PMS, Infrasys POS, Birchstreet, VICAS (passport/ID card scanning systems), Tiger TMS call accounting/voicemail system, VingCard, SAM tool, Wyse biometric system, and vulnerability scanning tools, etc.
• Responsible for daily data backup, keeping the systems secure, and data security.
• Responsible for hotel compliance with appropriate Marriott International policy and information system security.
• Conducting quarterly audits, user access reviews, and PCI compliance tasks for Marriott International.
• Responsible for Marriott's centralized IT tools: Active Directory, Desktop Authority, BitLocker, file integrity monitoring, and permission tracking.
• Performing daily system monitoring, verifying the integrity and availability of hardware, server resources, and key processes, reviewing application logs, and scheduled jobs.
• Ensuring the OS is patched on a regular basis, and upgrading tools and utilities.
• To keep track of inventory for all the desktops, laptops, printers, servers, POS stations, network switches, and other products.
• Managing and monitoring guest Wi-Fi in Room 113 with proper, excellent signal strength for the guest area and public area, along with relevant login page management from the Intertouch service provider.
• Maintaining and monitoring internet bandwidth for guests, as well as back office use.
• Preparing the Marriott IT checklist for every month.
• Responsible for IT CapEx and budget planning.
• Coordination with vendors for business requirements and installation
• Project 1: Opera 5.4 to 5.6 Server upgrade
• Project 2: Implement the overall setup of the pre-opening new restaurant (POS system configuration, networking, and music system)

• Responsible for running the department on a day-to-day basis and supervising employees.
• Work Experience in Hotel's Application: Opera PMS, Micros 9700 POS, Scala, Alif & Tomcat, VICAS, Triton, VingCard (Vision), Micros RMC, Micros EMC, Reserve Client, Reserve Out Client, Alcatel IP Console, Microsoft Office O365, Microsoft Access.
• Client's installation of hotel industry software, like Micros Win Station, Micros RMC, Micros EMC, Scala client, Alif & Prism, Star, VICAS, Triton, VingCard, Reserve Client, Reserve Out Client, and Alcatel IP Console.
• Handling 15 servers, which include PMS (OPERA application and database), POS (Micros 9700), Alif Payroll management, Tomcat (Employee Self-Service management), interface servers, Samsotech VICAS (passport/ID card scanning systems), files server, Epicor iScala (metrical and account management), EPABX (Alcatel), Triton (complaint management software), VingCard (Vision), RODC, DNS, and DHCP server.
• Handling 120 desktop and laptop users, as well as 16 Micros workstations (POS system), 30 network printers, and scanner devices, Micros KOT printers, and Micros slip printers maintenance, and troubleshooting.
• Handling 350 guest rooms, a ballroom, meeting rooms, and pre-function areas, supporting guest requirements such as Wi-Fi login, video conferencing, conference calling, etc.
• Installing and configuring network printers and scanners, POS KOT printers, POS check printers, Micros Workstation (5A), and PosiFlex.
• Work Experience in Opera Server PMS [Version 5.5.0.19 (11)] (Backup, User and Group creation, group rights, Printer Installation and configuration, Print task configuration, Interface.
• Work Experience in Micros Server 9700 (Backup, User ID Creation, Give User rights, Updating Menu items, Configure Micros 5A POS workstation system, KOT Printer Mapping).
• Managing online cloud backup solution systems (Iron Mountain).
• Maintain all users' access requests and authorizations (Domain user ID, email, Opera, Micros, IScala, and Vision).
• Everyday, maintaining Hyatt Software Center Management Report Viewer tools.
• Troubleshoot and resolve IT-related issues.
• To keep track of inventory for all the desktops and laptops, printers, servers, POS stations, network switches, and other products.
• Project 1: POS Shiji Infrasys Server Implementation.
• Project 2: Migrate File Server from Windows 2008 to Server 2012 R2.
• Project 3: Migrate VingCard VISION Key Card Application Server 2008 to Server 2012.
• Project 4: Migrate Interface Server 2008 to Server 2012.
• Project 5: Migrate Windows 7 client systems to Windows 10 client systems (120 desktops and laptops).

• Work Experience in 670 guest rooms, a ballroom, meeting rooms, and pre-function areas supporting guest requirements, including Wi-Fi login, video conferencing, webcasting, conference calling, etc.
• Monitored and maintained internet bandwidth for guests.
• Daily monitoring of the HP controller, Ruckus controller, and checking the working status of all access points.
• Handling 20 servers, which include PMS (OPERA application and database), POS (Micros 9700), Alif (payroll management), Tomcat (Employee Self Service management), interface servers, Samsotech VICAS (Passport/ID Card Reading systems), files server, iScala (Metrical & Account management), EPABX (FCS), Triton DB, Triton AP, Triton IVR (Complain Management Software), VingCard (Vision), RODC, DNS, DHCP server, Symantec Veritas Backup Exec 20.1, and IBM Storage.
• Handling 200 desktop and laptop users, as well as 20 Micros workstations (POS system), 60 network printers, and scanner devices, Micros KOT printers, and Micros slip printers maintenance and troubleshooting.
• Client's application: installing, configuring, and troubleshooting hotel applications like Opera PMS, Micros 9700 POS, Scala, Alif & Tomcat, VICAS, Triton, VingCard Vision (keycard lock), Hafele Client (keycard lock), Micros RMC, Micros EMC, Reserve Client, Reserve Out Client, PABX - FCS, Oracle Smart View, HYATT Software Center, and Microsoft Office O365.
• Responsible for the implementation, installation, maintenance, and upgrade of all software and hardware.
• Installing and configuring network printers and scanners, POS KOT printers, POS check printers, Micros workstation (5A), and Posiflex.
• To keep track of inventory for all the desktops and laptops, printers, servers, POS stations, network switches, and other products.
• Performing daily system monitoring, verifying the integrity and availability of hardware, server resources, and key processes, reviewing application logs, and scheduled jobs.
• Migrating 200+ desktop and laptop operating systems from Windows 7 to Windows 10