Sudipta Barai
Pune
Summary
Experienced Hospitality Professional with over 10 years of experience driving excellence in high-volume international cruise lines and luxury hotels. Specialized in fine dining protocols, premium wine pairings, and strategic upselling to maximize revenue. Adept at anticipating guest needs and upholding exceptional service standards across diverse global itineraries.
Overview
14
14
years of professional experience
Work History
Supervisor
Vijay Catering Services
01.2025 - Current
- Client Consultation & Event Planning Propose suitable menus, arrange food tastings, and finalize event details like seating and schedules.
- Staff Management & Scheduling Hire, train, and schedule part-time or casual event staff. Delegate tasks and lead the front-of-house and back-of-house teams to ensure excellent service delivery.
- Maintained strict adherence to food hygiene, sanitation, and health and safety regulations by all staff.
Waiter
Royal Caribbean International
07.2019 - 09.2024
- Exceptional Service Delivery Provide highly personalized, attentive, and professional service to ensure a superior guest experience.
- Menu & Wine Expertise Possess in-depth knowledge of food and beverage offerings, including ingredients, preparation methods, allergens, and daily specials to provide expert recommendations.
- Table Management Ensure impeccably clean and organized tables, including proper polishing of silverware and glassware.
- Guest Interaction Greet guests take accurate orders, manage table flow.
- Order Coordination Act as a liaison, between the kitchen and, guests to ensure timely accurate delivery of orders.
- Upselling Confidently, recommend high-quality, wine pairings, or specialty dishes to enhance the dining experience.
F&B Associate
Pride Hotel
Pune
11.2017 - 06.2019
- Created exceptional dining experiences by greeting guests, taking accurate orders, and serving food and beverages in alignment with safety and quality standards.
- Informed guests about daily and seasonal specials to enhance their dining experience.
- Demonstrated enthusiasm and encouraged excellent service to enhance customer satisfaction.
F&B Associate
Conrad
05.2016 - 06.2017
- Welcoming guests warmly, providing menus, and guiding them to their tables.
- Answering menu questions, making recommendations, and accurately relaying orders to the kitchen and bar.
- Serving food and beverages according to established service standards, ensuring accuracy and proper temperature.
- Addressing inquiries, handling complaints gracefully, and ensuring overall customer satisfaction.
Bar Steward
Blue Frog
04.2015 - 03.2016
- Operate glass washing machines, sterilize, polish, and organize glasses.
- Sanitize bar counters, sinks, and back-of-house areas to meet strict public health and safety standards.
- Ensure ice bins, dry snack bowls, and beverage supplies remain consistently stocked during peak service hours.
- Support bartenders with basic drink components, prep tasks (like cutting drink garnishes), and clearing empty glasses.
- Prepared and served a variety of beverages for customers.
- Maintained cleanliness and organization of the bar area.
- Assisted in managing inventory and restocking supplies.
Crew member
McDonald's
Pune
01.2012 - 07.2013
- Operated front counter, kitchen, drive-thru, and other areas to ensure smooth service.
- Assisted in front counter, kitchen, and drive-thru operations to facilitate customer service.
- Collaborated with team members to improve service quality.
Education
10th - SSC
Kilbil High school
Pune 04.2001 -
12th - HSC
Pune University
PuneDiploma in Hotel Management -
Maharashtra State Institute of Hotel Management and Catering Technology
Pune Skills
- Beverage knowledge
- Customer service excellence
- Problem-solving skills
- Multitasking
- Team collaboration
- Communication skills
Achievements And Awards
- Winner of food festival in college
- 1st rank in athletics running competition
- Man of the Match in cricket interschool competition
- Industrial visit for 1 week in JW Marriott
- Continues 3 year volunteer in college food festival
- Project work on wine factory and vineyards
- 5 years service award on Utopia of the Seas, Royal Caribbean International
Activities
- Farming activities
- Cooking
- Travelling
- Cricket
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Bengali
Advanced
C1
Timeline
Supervisor
Vijay Catering Services
01.2025 - Current
Waiter
Royal Caribbean International
07.2019 - 09.2024
F&B Associate
Pride Hotel
11.2017 - 06.2019
F&B Associate
Conrad
05.2016 - 06.2017
Bar Steward
Blue Frog
04.2015 - 03.2016
Crew member
McDonald's
01.2012 - 07.2013
10th - SSC
Kilbil High school
04.2001 -
12th - HSC
Pune University
Diploma in Hotel Management -
Maharashtra State Institute of Hotel Management and Catering Technology