Sudipta Ghosh
Bengaluru
Summary
Proven expertise in advanced technical project management with a strong focus on stakeholder engagement and strategic service delivery. Successfully executed complex telecom projects across diverse global markets. Currently a Senior Manager at Mavenir Systems, directing several TMO projects to ensure compliance with project specifications, financial constraints, and deadlines while maintaining exceptional software quality. Led end-to-end lifecycle of high-impact technical projects, driving seamless execution from initiation through successful closure while aligning with strategic business objectives, timelines, and budgetary constraints. Collaborated with cross-functional teams across engineering, development, quality assurance & operations to facilitate effective communication and synchronized project delivery. Proactively identified project risks, developed robust risk mitigation frameworks, and managed critical escalations to minimize disruption and resolve complex technical issues. Fostered strong relationships with internal stakeholders and external clients, delivering consistent, transparent project updates and managing expectations to meet or exceed customer requirements. Drove strategic resource planning and optimized team allocation for efficient use of personnel and technical resources while maintaining stringent control over project budgets for cost-effective delivery and maximum ROI. Cultivated a diverse skill set through positions such as Technical Project Manager and Solution Architect, improving expertise in project execution, client interaction, and technical assistance in international markets. Demonstrated outstanding leadership abilities by promoting teamwork among diverse functional groups and fostering an environment focused on ongoing improvement and innovation. In-depth knowledge of telecom protocols & systems like SIP & DIAMETER for smooth integration and operational effectiveness within intricate network settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager
Mavenir Systems
09.2023 - Current
- Handling 8 TMO projects as Technical Project Manager
- Delivering projects within the defined SoW, ensuring adherence to budgetary constraints, timelines, and maintaining software quality
- Conducting risk assessments to identify potential project challenges and implementing mitigation strategies to ensure project outcomes
- Overseeing resource allocation & management, ensuring optimal utilization of team members & external vendors to meet project demands
- Ensuring software quality management through rigorous testing and validation processes, maintaining high standards of deliverables
- Coordinating with third-party vendors to facilitate seamless integration and delivery of project components, aligning with project goals
- Managing time effectively to ensure project milestones are met, adjusting schedules to accommodate changes in project scope
- Developing detailed project plans that outline objectives, timelines & resource requirements, ensuring direction for all stakeholders
- Tracking project delivery progress, utilizing project management tools to monitor timelines, budgets, and quality metrics
- Developing and implementing a comprehensive project management framework that streamlined processes and improved communication among stakeholders, leading to enhanced project delivery outcomes
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Senior Technical Specialist
Nokia Solutions and Network
10.2017 - 09.2023
- Customer Case, EME handling, Customer Escalation Handling
- Providing enhanced Level 3 technical support through effective case handling and global EME management during customer escalations
- Managing customer issues, focusing on delivering timely and effective solutions, ensuring high levels of customer satisfaction and retention
- Handling Emergency Management Events (EME) & restoration efforts, coordinating with cross-functional teams to resolve critical issues
- Conducting Root Cause Analysis (RCA) to identify underlying issues and implementing corrective actions to prevent recurrence
- Providing third-level technical support for escalated customer calls, ensuring prompt resolution of complex technical challenges
- Collaborating closely with global customers and R&D teams to deliver effective solutions for software defects, enhancing product reliability
- Leading technical delivery for the Rakuten-Japan IMS deployment project, ensuring successful implementation during the final rollout phase
- Analyzing operational data to identify opportunities for efficiency improvements, presenting actionable insights to management
- Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
- Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.
- Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
- Championed continuous improvement initiatives within the organization, fostering a culture of innovation.
- Optimized network performance with the deployment of advanced troubleshooting techniques.
- Mentored junior team members, providing guidance on best practices and industry standards.
- Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
- Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.
- Coordinated with external vendors during procurement processes for hardware or software components.
Charging System Solution Architect
Ericsson India Global Pvt. Ltd.
11.2011 - 09.2017
- Played a key part in delivering solutions that enhanced operational efficiency, drove additional sales, and ensured the smooth execution of complex system integrations
- Conducted thorough requirement analysis to ensure alignment of solutions with business objectives
- Provided crucial support for database upgrades and software deployments, ensuring system stability and performance
- Led the development and implementation of business-wide solutions, optimizing processes and driving operational excellence
- Ensured customer success by leveraging best practices in system implementation and applying them to each project
- Gathered and defined user requirements to guide updates and improvements in system functionality
- Planned and executed feasibility studies to assess and optimize the integrity of proposed system changes
- Championed system updates that improved workflow efficiencies and introduced new, business-critical functionalities
- Prepared and refined system specifications to support development teams in creating effective technical solutions
- Conducted comprehensive feasibility and risk analysis, ensuring risk mitigation strategies were in place for each project
- Managed effort estimations, overseeing the allocation of resources and ensuring timelines and objectives were met
- Designed and analyzed service and subscriber migration strategies, ensuring a seamless transition during system upgrades
- Developed & presented solution designs (HLD, LLD), coordinating with R&D and migration teams to ensure successful implementation
- Managed complex technical challenges like resource management, issue resolution, and compatibility analysis with third-party products
- Led delivery team in resource allocation & release management, ensuring smooth implementation & timely delivery of software corrections
Senior R&D Verification and Integration Engineer
Nokia Siemens Network Technology Center
05.2009 - 11.2011
- Took on the Maintenance Lead role for the Vodafone Fixed IN project, providing level 3 support for Prepaid Calling Card Services and Number Translation Services
- Delivered timely and efficient solutions to issues raised in live systems, ensuring continuous service delivery and customer satisfaction
- Worked collaboratively with cross-functional project teams, consistently meeting deadlines and staying within budget while delivering high-quality results
- Provided mentorship and on-the-job training to junior R&D engineers and apprentices, helping them grow in their roles and ensure knowledge transfer within the team
- Served as a mentor for new joiners, providing guidance and support during their onboarding and integration into the team
- Led the Verification and Integration Project for the Vodafone project, ensuring that the solution met high standards of quality and performance
- Served as Team Lead for System Integration and Integration Testing, coordinating efforts across teams to ensure thorough testing and flawless integration
- Awarded the 'Key Player' recognition for my role in the successful delivery of the Vodafone International Calling Card Project
- Received accolades from both the customer and senior management for leading the Vodafone Calling Card project to success with zero defects during the Acceptance Test, marking a historic achievement within NSN
Senior Software Test Engineer
Huawei Technologies India Private Limited
01.2006 - 04.2009
- Integrated the Huawei FDA and Report Server system with Reliance Network, facilitating successful presales demonstrations
- Led the integration of SMSC with Huawei OCS during deployment, ensuring seamless functionality and performance
- Actively participated in the Shyam STL OCS project, overseeing deployment, migration, and acceptance testing phases
- Contributed to the successful handover of the OCS project from HQ to India, ensuring knowledge transfer and operational continuity
- Collaborated with the Jordan-Umniah project team, leading to the team being awarded a Gold Medal for outstanding performance
Education
MCA -
Netaji Subhash Engineering College
Kolkata, WB01.2006
BCA - undefined
Syamaprasad Institute of Technology and Management
Kolkata, WB01.2003
Skills
- End-to-End Technical Project Management
- Cross-functional Team Leadership
- Risk Assessment & Mitigation Strategies
- Customer & Stakeholder Engagement
- Solution Design & Architecture
- System Integration & Deployment
- Vendor & 3rd Party Management
- Technical Escalation Management and Troubleshooting
- Feasibility & Impact Analysis
- Project Delivery within Scope, Budget & Timelines
- Service & Subscriber Migration Design and Planning
- Quality Assurance & Testing Strategy
- Analytical & Problem-solving
- High Business Ethics
- Communication & Collaboration
- Decision-making & Visionary
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Resource allocation
- Reporting management
- Teamwork and collaboration
- Project planning
- Technical proficiency
- Schedule management
Certification
- L1 Global Assessment (4.7/5)
- ITIL (2011 Course)
- Cloud-U
PERSONAL DETAILS
English
Hindi
Bengali
Timeline
Senior Manager
Mavenir Systems
09.2023 - Current
Senior Technical Specialist
Nokia Solutions and Network
10.2017 - 09.2023
Charging System Solution Architect
Ericsson India Global Pvt. Ltd.
11.2011 - 09.2017
Senior R&D Verification and Integration Engineer
Nokia Siemens Network Technology Center
05.2009 - 11.2011
Senior Software Test Engineer
Huawei Technologies India Private Limited
01.2006 - 04.2009
BCA - undefined
Syamaprasad Institute of Technology and Management
MCA -
Netaji Subhash Engineering College
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