Sudipta Guha
Hind motor
Summary
Looking for a career opportunity that promotes my personal as well as professional growth. Also helps me to contribute effectively for the growth of the organization and to add values leveraging my knowledge and experience.
Overview
7
7
years of professional experience
Work History
Senior Assistant Business Process Services
DXC Technology (CSC India)
12.2021 - Current
- Responsible for Handling Work in different queue (Such as New Business Indexing, Data Collect, Post Issue & Remittance)
- Responsible for providing process update to team from onshore team
- Sharing Feedback in Team Huddle from the onshore team or escalation of processed work (if any)
- Leading Check & documents verification team
- Learned working on three new software programs (AWD, NBA, and WMA).
- Validating third-party documents.
- Taxes Billing
- Prepare Process Update tracker & updating the same as per updates
- Prepare Data of reimbursement of team
- Updating Attendance & Leaves of Team members
- Managing Team leaves & work flow all together
Duty Manager
PVR Cinemas
05.2019 - 10.2019
- Managing the, Birthday Parties & other marketing events and activities.
- Managing & coordinating a workforce of more than 50 employees of various department i.e. Operations, IT, administration, security, housekeeping, maintenance, projection & kitchen.
- Developing and suggesting strategic plans, marketing plans, budgets, training and goals program to ensure optimum customer satisfaction by means of high service standards, sales potential and profitability on an on-going basis.
- Responsible and accountable for desired profitability of the respective unit.
- Monitoring the present and future trends, practices and systems in the multiplex industry, determines and ensures execution of competitive programs.
- Responsible for the security and safety of customers and employees.
- Monitoring applicable laws and regulations and ensures compliance with the same.
- Monitoring, maintaining daily performance records and analysis of MIS report.
- Assistance in Implementation policies and procedures to enable smooth flow of day to day operations.
- Responsible for the property management i.e. maintenance and upkeep of the property.
- Assistance in Implementation of systems & maintaining effective control for all cash transaction areas F&B, Ticketing & Tele sales and all revenue points.
- Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels.
- Organizing events, promotions etc. to optimize brand visibility and maximize revenue.
- Interfacing with the other departments i.e. programming, I.T, marketing, F&B and engineering for the effective and smoother operation.
Guest Service Associate
The Oberoi Grand, Kolkata (Oberoi Hotels & Resorts)
04.2018 - 01.2019
- Greeting customers as they walk into the restaurant.
- Helping guests with reservations and guiding them to their table.
- Giving guests accurate wait time estimates and seating them in the waiting area.
- Providing customers with menus and answering any initial questions they may have.
- Optimizing seating at different tables to ensure even workload for wait staff.
- Answering phones and scheduling reservations with large parties.
Education
Diploma - Aviation & Hospitality Management
Contemporary Training Academy
01.2018
Graduation - Bachelor of Arts
University of Burdwan
01.2017
Senior Secondary -
Central Board of Secondary Education
01.2014
Secondary -
Central Board of Secondary Education
01.2012
Skills
- MS Office
- Team Management
- Team Engagement
- Performance Monitoring
- Escalation Handling
- Effective Communication
- Feedback and Coaching
- Client Interaction
- Data Management
- Process Tracking
- Conflict Management
Personal Information
- Date of Birth: 10/16/96
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Bengali
Industrial Exposure
Industrial Training from The Oberoi Grand Kolkata.
Personality Traits
- Positive Attitude
- Confident
- Productive
- Active Listener
- Flexible
- Quick Learner
- Disciplined
- Energetic
- Never give up attitude
- Hard Working & Highly Dedicated
- Strong Communication Skill
Timeline
Senior Assistant Business Process Services
DXC Technology (CSC India)
12.2021 - Current
Duty Manager
PVR Cinemas
05.2019 - 10.2019
Guest Service Associate
The Oberoi Grand, Kolkata (Oberoi Hotels & Resorts)
04.2018 - 01.2019
Diploma - Aviation & Hospitality Management
Contemporary Training Academy
Graduation - Bachelor of Arts
University of Burdwan
Senior Secondary -
Central Board of Secondary Education
Secondary -
Central Board of Secondary Education
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