

Accomplished Project Manager offering 17 years of experience in IT industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
IP Telephony
Contact Centre / Call Centre Solutions
Converged/Unified Communication
Cisco
Avaya
Nortel
Verint
NICE
SCRUM Master
Agile Methodology
Solution Architect
Technical Manager
Implementation Lead
Project Manager
Transition
Consulting
Auditing
Banking
Telecom Service Providers
Manufacturing/Production
Emergency Care Centers
Metro Line Communication
Wipro Basic Training Program
Nortel Voice Products
Networking Concepts
Verint Training
IT Inventory Management
Grasping New Technical Concepts
WFO Solution
WFM Solution
Speech (Text and Voice)
Face-to-face Solution
Mobile Gateway Solution
Avaya Solution
NICE Solution
Genesys Solution
Jira
MS Project