Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Keycompetencies
Accomplishments
Timeline
BusinessAnalyst
Sudipta Mukherjee

Sudipta Mukherjee

JAMSHEDPUR

Summary

Experienced Manager with a proven track record in leading retail operations at Lenskart.Com, SOCH APPARELS, and Royal Enfield. Demonstrates exceptional customer service skills, market awareness, and commercial acumen. Adept at sales leadership, team motivation, and performance monitoring. Successfully managed store budgets, implemented health and safety protocols, and developed marketing strategies to increase customer footfall. Skilled in staff training and development, loss prevention strategies, and quality control enforcement. Committed to driving sales growth through innovative approaches and maintaining a competitive edge in the market. Right now,I am ready and qualified for the next stage in an already hugely successful career and I looking forward to making a significant contribution to any future employer.

Overview

9
9
years of professional experience

Work History

Store Manager

Lenskart
JAMSHEDPUR
06.2019 - Current
  • Implemented efficient systems for tracking stock movement.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored workflow processes and identified areas for improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Recruited and hired qualified candidates to fill open positions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Store Manager

SOCH APPARELS
08.2018 - 05.2019
  • Responsible for overseeing the day to day running of a retail store and Internal and external staff
  • Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment
  • Ensuring the store is operational at all times and that the range of clothes displayed meet the customer's needs
  • Making sure the right things are being done, by the right people, at the right time and in the right way
  • Bringing the latest trends to the high street at affordable prices
  • Training, appraising and supervising staff
  • Taking the time to coach colleagues by example every day, on and off the shop floor (Briefings)
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Responding to customer complaints and comments
  • Ensuring no deviation in following SOP
  • Implementing competitions like 'Hitrate' and 'UPT drivers'
  • Maintain focus category display as per VM guidelines

Assistant Store Manager

Royal Enfield
02.2016 - 08.2018
  • Driving and maximizing the sales and profitability of the store to achieve core growth
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability
  • Using information technology to record sales figures and for data analysis and forward planning
  • Ensuring for the Interbranch transfer of stocks quickly to generate the sales and increase conversion
  • Dealing with staffing issues, including recruiting potential staff and providing or organizing training and development
  • Promoting the organizing competition amongst staffs for productivity

Education

PGDM -

BIITM
01.2015

BA -

DEOGARH VIDYAPIT UNIVERSITY
01.2012

BIO SCIENCE -

JHARKHAND UNIVERSITY
01.2008

Skills

  • Store opening and closing procedures
  • Store operations
  • Staff management
  • Customer service management
  • Team leadership and coaching
  • Sales strategies
  • Training and mentoring
  • Store displays
  • Bank and safe deposits
  • Promotions management
  • Process improvements
  • Hourly shift management
  • Market analysis
  • Shift checklists
  • Work Planning and Prioritization
  • Sales analysis
  • Personnel development
  • Staff supervision
  • POS systems
  • Customer relations
  • Product merchandising
  • Competitor monitoring
  • Performance reviews
  • Loss prevention procedures
  • Special events
  • Advertising and marketing
  • Recruitment and hiring
  • Problem-solving
  • Team motivation

Disclaimer

Hereby I declare that above mentioned details served by me is truly convenient and describes me in above three pages.

Hobbies and Interests

  • Surfing
  • Playing Video games
  • Watching Inspirational short videos and clips
  • Listening to songs
  • Playing cricket
  • Exploring new places

Keycompetencies

Able to manage complex sales processes and negotiations to a successful conclusion., Excellent verbal and written communication skills., Strong marketing orientation with the ability to develop strategies to edge out the competition., Constantly looking at ways to improve performance, achieve set targets and build the company's brand., Spotting sales opportunity and cross-selling., Implementing change and ensuring your close-knit team are always up to speed., Rolling out new initiatives., Making recommendations on merchandising and product presentation., Experience of managing big retail store of 2500 Sq Feet area., Proactive and able to use initiative with a 'common sense' approach to solving problems., Taking the initiative, especially when it comes to dealing with customers., Effective store operations., Keeping costs within budget., Ensuring the store is commercially viable., Willing to lead from the front and happy to roll up sleeves and help out., Setting an example of exceptional management and developing and driving the performance of a team., Possessing an outgoing and confident personality., Enjoy working in a fast-paced/target driven environment., Strong attention to detail., Ambitious and possessing a lot of self-motivation., Excellent communication and influencing skills., Strong willingness to learn.

Accomplishments

  • Recognized for exceptional performance and dedication.
  • Given for outstanding service and support to customers.
  • Awarded for exemplary leadership and team management skills.
  • Recognized for contributing innovative ideas that improved company processes.
  • Recognition for going abroad to work

Timeline

Store Manager

Lenskart
06.2019 - Current

Store Manager

SOCH APPARELS
08.2018 - 05.2019

Assistant Store Manager

Royal Enfield
02.2016 - 08.2018

PGDM -

BIITM

BA -

DEOGARH VIDYAPIT UNIVERSITY

BIO SCIENCE -

JHARKHAND UNIVERSITY
Sudipta Mukherjee