Sudipta Roy

With a proven track record at Tata Consultancy Services Limited, I excel in SAP CRM and leadership, significantly enhancing team productivity by implementing agile methodologies and fostering a culture of continuous improvement. Recognized for outstanding client service and strategic business analysis, I drive results and operational excellence.

• Prepare various reports as per the management and ensuring business SOPs are followed.
• Set clear goal and target for team members.
• Do daily allocation and monitor the queue for the team members.
• Share feedbacks and deal with the escalations.
• Attend daily calls with the client and management regarding Team performance.
• Complete annual review and performance appraisal. Attending to Client calls (Scrum Calls).
• Listen to team members’ feedback and resolve any issues or conflicts.
• Proven customer support experience or experience as a client service Representative.
• Understand the requirement and make some crucial step for best business development.
• Excellent communication and presentation skills.
• Conduct team huddle as per the update and cascade to the team members.
• Recognize high performance and reward accomplishments through awards.
• Handle customer complaints; provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.
• Motivate the team members to enhance their productivity.
• Conduct training and training modules preparation for better the workflow.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Ability to multi-task, prioritize, and manage time effectively.

6+

Support Analyst