Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Sudipta Sarkhel

Kolkata

Summary

Result Oriented hospitality professional with 20 years experience in both Hotel Operations & Human Resource Management. Have been a part of pre opening team of Taj Umaid Bhawan Palace Jodhpur and Chrome Hotel Kolkata a member of Small Luxury Hotels of the World. Proven knowledge in Hotel General Management, Human Resource Development , Brand Standard creation, Employee Training and Business Setup and Operations. Trained in Business Excellence and Process Improvement Modules. Extremely good interpersonal and negotiation skills.

Overview

21
21
years of professional experience

Work History

Chef & Business Owner

F4U, FOODFORU
Kolkata
10.2014 - Current
  • Own, maintain, manage and market Cloud Kitchen capable of 300 heads Food Production Daily. Operate Food Takeaway Store since 2021.
  • Created Business Planning , Kitchen Design, Equipment Sourcing , Set Up of two Cloud Kitchens in Kolkata.
  • Analyzed and arranged Finance & Investments for the Business
  • Digital Marketing, Promotions and advertising for F4UFoodForU. Created more than 600 artworks for promotions.
  • Licenses Application, Trademark and Tax Compliances
  • Designed Company website: www.f4u-foodforu.com in assistance from web developer.
  • Generated business through client management, online selling and regular brand promotions.
  • Created employment for people from under privileged strata mostly women. Training them with Kitchen and commercial cooking skills to operate professionally.
  • Achieved guest review score of Above 4.6/ 5 in Google, Facebook. Built the Food Business from scratch to now popular Bulk Food Supplier in town.
  • Run Bakers Network since September 2021 under the Brand Kolkata Cake Brigade. Generated sales for Home Bakers. Sold approximately 300 Cakes within a year.
  • Inventory Controls and Food Cost Control through efficient procurement and wastage control.
  • Maintaining Food Safety, Hygiene and great packaging standards.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Verified compliance in preparation of menu items and customer special requests.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Recruitment and Training manpower to deliver Standard Product.
  • Modernised processes for kitchen staff to reduce guest wait times and boost daily output.

General Manager Operations

Chocolate Hotels Private Limited
Kolkata
06.2011 - 08.2014
  • Led the Hotel Operations Senior Leadership Team including Sales, Revenue Management, and Operations
  • Established a culture based environment focused on balanced results: Revenue generation/market share, team member engagement, guest service, financial results, and community service
  • Initially handled overall operations of 62 rooms hotel in Kolkata, West Bengal, which is a member of Small Luxury Hotels Of the World. Got Promoted as General Manager Operations for the Group Hotels in April 2014.
  • Managed diverse demographic properties at different locations, based at Corporate office in Kolkata. Responsible for portfolio of 13 hotels across India of Chocolate Hotels Private Limited with more than 600 keys, and generating annual turnover of 50 crores (500 million)
  • Responsible for aligning all Hotels to Company Goal related to Finance and Guest Experience.
  • Developed and Implemented, Standard Operating Procedures to bring uniformity in Hotels segments as per category.
  • Software implementation across hotels for better point of sale & guest management
  • Improved employee retention through implementation of departmental training, employee recognition and incentive programs.
  • Increased the Sales by 30 % over a period of 4 years as General Manager through effective Sales & Marketing.
  • Established internship program for expatriates from Spain,Netherlands,Romania & Poland through student organization to give staff a cross cultural exposure.
  • Successfully launched one new F & B Outlet for a 4 Star Property and also opened Two New Hotels during my tenure.
  • Achieved smooth launch of 67 room Hotel in disturbed labour related area.
  • Achieved Cost Control targets by wastage control and implementing new energy conservation techniques.
  • Monitored market and competitor trends to develop new ideas and maintain company relevance.
  • Made company budgets and performed audits to meet long-term financial goals.

HR Manager

Chrome Hotel, unit of Small Luxury Hotels of the World
Kolkata
06.2008 - 05.2011
  • Joined as HR Manager in a Pre Opening Team of Chocolate Hotel in Kolkata, a 63 room Hotel located in city centre.
  • Critical member of the pre-opening hotel team.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Oversaw legal compliance with State Departments in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.

Assistant Manager HR

Umaid Bhawan Palace Taj Hotel
Jodhpur
10.2005 - 06.2008
  • Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals and absenteeism rates of 350 plus employees
  • Scanned and maintained confidential employee information and records.
  • Updated Employee data on Company's HRIS (Central HR Data Server)
  • Staffing And Recruiting - Identified staff vacancies against budgeted manpower and recruited all positions
  • Conducted new employee orientation to foster positive attitude toward organisational objectives
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Learning & Development - I got additionally trained to handle the L & D department of the hotel for 1 year, in absence of a Training Manager
  • Created job descriptions and posted on various websites to attract new candidates within target market.
  • Performance Management System - Studying the Balance Score card of the SBU and Developing
  • Conducted pre-employment tests and in-person interviews.
  • KRAs for Managers and Executives
  • Organized and led staff orientation programs and training to promote collaboration.
  • Presenting Appraisal Procedures to the HOD team 6
  • Rewards And Recognition Employee Data Maintenance

HR Supervisor

Sudipta Sarkhel, The Oberoi Vanyavilas - Oberoi Hotels & Resorts
Sawai Madhopur
04.2002 - 10.2005
  • Supervised Employee Facilities - Accommodation and Transportation
  • Maintained Employee Personnel Files, Leave Records, Attendance and Payroll of 72 Permanent employees and 75 Contract Employees
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
  • Employee Induction and Familiarization of New Employees, Making Employee Manuals
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Collating Departmental Training Data and generating Training Reports Highlighting to Department Trainers if there was shortfall in Training Manhours
  • Making Presentations for Monthly Employee Meetings and Rewards
  • Exposure Training of Employees - Planned and coordinated Ticketing and stay arrangements of The Vanyavilas Staff Exposure Training to other Oberoi Properties, during 3 months of Resort closure.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Organized company-wide events designed to boost employee morale.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Guest Relations Executive

The Leela
Bangalore
05.2001 - 01.2002
  • The Leela Palace Bangalore is a well known 5 star property stands majestically amidst seven acres of lush gardens and a sparkling lagoon in the garden city of Bengaluru, India There are 357 Rooms
  • Rooms Reservations - Taking Phone Calls, Made Guest Correspondence, Sent Confirmation Emails and Maintained Corporate Rate Records 3
  • Shift handling in Concierge - Arranged Ticketing, Transportation, Airport Pick Up and Drops
  • Worked in Reception - Handled Check In and Maintaining Guest Records.
  • Checked documentation and corrected issues in prompt fashion.
  • Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.

Education

Diploma - Human Resources Development

National Institute of Labour Management
Chennai

3 Years Diploma in Hotel Management -

Institute Of Hotel Management & Catering Technolog
Kolkata

Skills

  • Hotel Operations & Management
  • Budgeting , P & L
  • Revenue Generation
  • Human Resources (HR)
  • Recruitment - Mid to Senior Level
  • Leadership & Team Building
  • Job Enrichment
  • Business Planning & Analytics
  • Cloud Kitchen Operations
  • Culinary Skills
  • Training & Development
  • HR Policy formulation
  • Brand Standard Formulation
  • Social Media Marketing
  • Restaurant Operations
  • Pre-Opening Hotel & Restaurant

Accomplishments

Hotel General Manager / Corporate Training Manager / GM Human Resources

Additional Information

  • Volunteered and discharged duties in Hotel Operations team at The Oberoi Vanyavilas during Prime Minister (Dr. Manmohan Singh’s) Visit.
  • Operated the HR Department of The Oberoi Vanyavilas alone without a Manager for one year and was rated Outstanding in my appraisal for the duties discharged during that period.
  • Successfully run the Learning & Development Department of Umaid Bhawan Palace in 2006 for one year in absence of a Training Manager. Additional responsibility given by the General Manager.
  • Promoted as Hotel Resident Manager in the year 2011, from the position of HR Manager due my dynamic cross functional knowledge and performance.
  • Launched a Bulk food Cloud Kitchen in 2014 and successfully catered to over a lakh of unique customers

Timeline

Chef & Business Owner

F4U, FOODFORU
10.2014 - Current

General Manager Operations

Chocolate Hotels Private Limited
06.2011 - 08.2014

HR Manager

Chrome Hotel, unit of Small Luxury Hotels of the World
06.2008 - 05.2011

Assistant Manager HR

Umaid Bhawan Palace Taj Hotel
10.2005 - 06.2008

HR Supervisor

Sudipta Sarkhel, The Oberoi Vanyavilas - Oberoi Hotels & Resorts
04.2002 - 10.2005

Guest Relations Executive

The Leela
05.2001 - 01.2002

Diploma - Human Resources Development

National Institute of Labour Management

3 Years Diploma in Hotel Management -

Institute Of Hotel Management & Catering Technolog

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Sudipta Sarkhel