Sudipta Sen
Assistant Outlet Manager
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Assistant Outlet Manager
Hyatt Regency Chennai
09.2022 - Current
- Responsible for maintaining the service standards set by the restaurant within the department.
- Responsible for staff learning and development.
- Monitor and maintaining an inventory of supplies.
- Maintaining a good relation with the regular guest of the restaurant.
- Maintaining par stock for the dry as well as the beverage store keeping a direct contact with the sale analysis and store team.
- Going on sales call with the team to boost sales and meet budgets.
- Responsible for budget and department profit and loss.
- Department month end reports.
- Assisting in menu planning.
Food and Beverage Executive
Courtyard by Marriott
12.2018 - 06.2022
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
Food and Beverage Executive
Courtyard Marriott and Fairfield Marriott
01.2018 - 06.2018
- Resolving guest problems quickly, efficiently and courteously and liaise with department heads or executive management in the absence of the restaurant manager / banquet manager.
- Leading the team and using innovative techniques to achieve the monthly target for guest satisfaction.
- Responsible for training, supervision and discipline of all food & beverage staff and in guest handling.
- Heading the Food & Beverage service operations and focus on 100% guest satisfaction
- In charge of training in the Departmental, Departmental trainer as Certified by Marriott
Food and Beverage Senior Associate
Courtyard Marriott And Fairfield Marriott
02.2016 - 12.2017
- Maintenance of information about Cutlery, crockery & glassware).
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
- Oversee the team of servers & molding the associates with the Sop's of the Brand.
- Handling customer enquiries and complaints.
- Taking reservations, greeting and advising customers. Preparing and presenting staffing/sales reports.
- Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff.
Food and Beverage Associate
The Resort Mumbai
12.2014 - 12.2015
- Handling customer enquiries and complaints.
- Taking reservations, greeting and advising customers.
- Maintenance of information about Cutlery, crockery & glassware).
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity
Education
Bachelor of Science - Bachelor in Science of Hotel Management & Catering
Subhas Bose Institute of Hotel Management
Kolkata, India 04.2001 -
Associate of Arts - W.B.C.H.S.E
Jemo N.N High School
Kandi, India 04.2001 -
Skills
Food safety regulations
Scheduling and planning
Menu development
Operational efficiency
Social media marketing
Sales analysis
Employee training
Promotions and events
Brand representation
Teamwork and collaboration
Timeline
Assistant Outlet Manager
Hyatt Regency Chennai
09.2022 - Current
Food and Beverage Executive
Courtyard by Marriott
12.2018 - 06.2022
Food and Beverage Executive
Courtyard Marriott and Fairfield Marriott
01.2018 - 06.2018
Food and Beverage Senior Associate
Courtyard Marriott And Fairfield Marriott
02.2016 - 12.2017
Food and Beverage Associate
The Resort Mumbai
12.2014 - 12.2015
Bachelor of Science - Bachelor in Science of Hotel Management & Catering
Subhas Bose Institute of Hotel Management
04.2001 -
Associate of Arts - W.B.C.H.S.E
Jemo N.N High School
04.2001 -