Delivery Management and Client Engagement
Hi, I’m
Sudipta Sengupta
Director-Program and Project Management
Kolkata
Summary
- Program Management expert and Agile Delivery specialist with 18+ years of experience enabling organizations to achieve business value for stakeholders through strategic planning, seamless collaboration, and delivery excellence.
- Successfully managed multiple large-scale, complex customer projects, ensuring delivery excellence, strategic planning, and adherence to quality and functionality expectations within timelines and budgets. Proactively engaged with customers at a strategic level, anticipating future needs and issues, and devising actionable solutions to address them in advance.
- Championed organization-wide initiatives, including knowledge sharing, innovation, process improvement, and thought leadership, contributing to brand building and operational excellence.
Overview
19
years of professional experience
1
Language
Work History
LTIMindtree
Director - Program & Project Management
02.2022 - Current
Job overview
- Managing a $12M portfolio with 90+ Global team presence for one of the Airport Transport industry Europe based clients, overseeing large-scale IT and digital transformation projects.
- Central Collaboration: Collaborate closely with key stakeholders across the Business Unit to ensure alignment and effective execution of central initiatives. Take overall accountability for the successful delivery of these initiatives and ensure that any issues or roadblocks are promptly addressed.
- Leadership Accountability: Act as the central point of accountability for all program management activities within the Business Unit. Ensure that all Program Managers are aligned with the organizational goals and priorities, and provide guidance to ensure smooth execution.
- Program Management Ownership: Be responsible for the successful planning, execution, and delivery of critical projects, ensuring that they meet timelines and objectives. Manage resource allocation and resolve conflicts between projects to ensure overall program success.
- Communication and Reporting: Relay important business information to the leadership team, ensuring they are kept informed of the status of key initiatives, risks, and progress. Prepare detailed reports and presentations to update leadership on project outcomes and business metrics.
- Cross-functional Collaboration: Build strong relationships with PMs, senior leaders, and crossfunctional teams to foster collaboration and ensure that everyone has the information and resources as needed to succeed.
- Execution of Strategic Initiatives: Drive the execution of high-priority projects that align with the business unit's focus. Proactively find opportunities for process improvement and operational efficiency.
- Stakeholder Engagement: Facilitate effective communication across teams, relaying critical updates from managers and leadership to all relevant stakeholders. Ensure that key decisions and actions are communicated and followed up in timely manner.
- Problem Solving and Risk Management: Lead efforts to address challenges or risks that arise within projects, working collaboratively with PMs and other stakeholders to find mitigation steps/approaches.
- Operational Excellence: Implement process improvements across the program management function to drive efficiency and effectiveness in project execution.
- Performance Monitoring: Supervise the progress of ongoing programs, ensuring that key achievements and deliverables are met.
Publicis Sapient & Wipro
Agile Program Manager/Solution Architect
08.2021 - 02.2022
Job overview
- Delivered end-to-end project execution, financial management, and governance across various business workstreams for large telecom clients.
- Established strong client relationships, improving project reporting and transparency.
IBM India Pvt. Ltd.
Delivery Program Manager
09.2015 - 08.2021
Job overview
- Optimized IBM's private cloud offerings, reducing project timelines by 20%.
- Responsible to lead and oversee a team of program resources across multiple workstreams and projects, coordinating efforts to plan, execute, and manage the implementation of a change program roadmap from initiation to completion.
- Ensure that SLA & KPI's are met every month for the client.
- Ensured effective projects delivery by implementing project management standards, compliance protocols, and best practices, while maintaining alignment with scope, schedule, and budget.
- Facilitated weekly status reports and Steerco meetings to keep stakeholders aligned with project goals.
- Governance establishment with required stakeholders and succession planning for key positions.
Wipro
Module Lead
01.2012 - 08.2015
Job overview
- Led a mobile services rollout, improving customer satisfaction and increasing revenue by 15%.
- Managed system integration and ensured adherence to project deadlines.
Accenture
Senior Software Engineer
06.2006 - 12.2011
Job overview
- Collaborated with cross-functional teams to deliver mission-critical solutions using Java, Spring, Hibernate tech stack for high-availability applications.
Education
Techno India
B. Tech from Information Technology
01.2006
University Overview
GPA: 7.86
West Bengal Council of Higher Secondary Education
Higher Secondary
01.2002
University Overview
GPA: 71.3%
West Bengal Board of Secondary Education
Secondary
01.2000
University Overview
GPA: 88.0%
Skills
Program & Project Management
Financial Management & Control
Stakeholder Engagement & Governance
Risk Analysis & Mitigation
SAFe Practices
Agile Development & Delivery
Problem-solving
Operations management
People management
Interests
Certifications And Accreditations
- PMI - PMP
- Agile Scrum Master (ASM)
- SAFe Product Owner-Product Management (POPM)
- Lean Six Sigma Green Belt
- ITIL V3 Foundation
- Scrum Fundamentals Certified (SFC)
- Google Introduction to Generative AI (GEN AI)
- IBM Advisory Project Manager Accreditation
Timeline
Director - Program & Project Management
LTIMindtree
02.2022 - Current
Agile Program Manager/Solution Architect
Publicis Sapient & Wipro
08.2021 - 02.2022
Delivery Program Manager
IBM India Pvt. Ltd.
09.2015 - 08.2021
Module Lead
Wipro
01.2012 - 08.2015
Senior Software Engineer
Accenture
06.2006 - 12.2011
West Bengal Council of Higher Secondary Education
Higher Secondary
West Bengal Board of Secondary Education
Secondary
Techno India
B. Tech from Information Technology