Sudipto Basu
Associate Director Technology Infrastructure Projects
New Delhi
Summary
Dynamic leader with over 24 years of experience in driving high-performance IT transformation, program management, and client relationship management. Expertise in delivering innovative technology solutions while optimizing costs and enhancing operational efficiency to ensure effective service delivery. Proven ability to define ROI and prioritize investments by balancing value, time-to-market, and cost, successfully resolving complex issues with strategic solutions for projects valued up to $20 million USD. As a program manager, spearheaded transformative initiatives in voice and unified communication infrastructure for contact centers and led cost reduction efforts that achieved annual savings of 100,000 CHF for global network operations at a leading bank.
Overview
25
25
years of professional experience
13
13
Certifications
Work History
Associate Director
Union Bank of Switzerland (UBS)
09.2010 - Current
- Planning and execution of infrastructure projects, such as legacy upgrades or the inclusion of new infrastructure.
- Project’s representation to various internal stakeholders for approval and cost analysis.
- Program coordination with our project and other project teams to streamline execution.
- Stakeholder management & communication for major projects.
- Undertook initiatives for cost reduction and optimization. Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Oversee adherence to PMP & ITIL best practices and service agreements during project execution.
- Overview of Life Cycle Management, including upgrade of EOL/EOS devices or services, and inclusion as part of ongoing projects.
- Led teams of up to 24 personnel, supervising daily performance, as well as training and improvement plans.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Assisted senior leadership in managing all aspects of operations.
- One of the most prestigious banks across the globe, with very stringent standards and controls. I am proudly associated with Global Technology Services since 2010. About to complete 15 years of direct and indirect association.
- Aug 2010 Jul 2014 on CSC Payroll; Aug 2014 May 2016 AT&T Payroll
- May 2016 – Currently – On direct rolls of UBS as Associate Director Technology
Assistant Manager Technology (Voice)
EXL Services, India
07.2007 - 07.2010
- Provide for the smooth functioning of the Voice Infrastructure in place and its upgradation, as well as new installations.
- Some of the projects included the transition to the operations team post-installation or upgradation.
- Undertook key upgrade projects for a consolidated outsourced voice infrastructure into one centralized, consolidated system.
- Point of escalation for Avaya Telecom products and sub-systems, Verint logger, and Concerto predictive dialer.
- Life cycle management and designing upgrades of voice and telecom systems that were at the end of life. Project planning and documentation.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Senior Engineer (Team Leader Telecom)
InterGlobe Technologies
07.2006 - 07.2007
- My first exposure to people management with a small set of Telecom engineers across 3 locations in Gurgaon.
- Responsible for the overall voice and telecom infra of the Indigo & United Airline’s contact centers.
Technical Specialist (Voice Technologies)
Wipro
10.2004 - 05.2006
Chief Systems & Dialer Administrator
North Star Call Center
06.2002 - 05.2004
Customer Care Specialist
Daksh e services
08.2001 - 05.2002
e-CRM Programmer
Cybiz Technologies
06.2000 - 08.2001
Education
PGDBM (WMP) -
Indian Institute of Management, Lucknow
01.2008
BCA - undefined
IGNOU
01.2002
MDMC - undefined
TATA Info-tech education division
01.2000
Skills
Management of legacy to cloud transition initiatives
Certification
Undergoing training in Neural Networking.
Personal Profile
- Full Name : Sudipto Basu
- Date of Birth : 11-Aug-1978
- Address Permanent : C2/848, Lawrence Road, Keshav Puram, New Delhi - 110035
- Current work location : Pune, India
- Preferred Location : WFH/Delhi
Timeline
Associate Director
Union Bank of Switzerland (UBS)
09.2010 - Current
Assistant Manager Technology (Voice)
EXL Services, India
07.2007 - 07.2010
Senior Engineer (Team Leader Telecom)
InterGlobe Technologies
07.2006 - 07.2007
Technical Specialist (Voice Technologies)
Wipro
10.2004 - 05.2006
Chief Systems & Dialer Administrator
North Star Call Center
06.2002 - 05.2004
Customer Care Specialist
Daksh e services
08.2001 - 05.2002
e-CRM Programmer
Cybiz Technologies
06.2000 - 08.2001
BCA - undefined
IGNOU
MDMC - undefined
TATA Info-tech education division
PGDBM (WMP) -
Indian Institute of Management, Lucknow