Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service..Working in fast paced ,dynamic technologies, driving unique multi million dollar Programs and Projects, leading effective teams and catering to the needs of the Stakeholders.Working in various Transformation Programs which consists of many related Global Projects like P2V Migrations of Servers to Azure , VMware ( HyperV/EsXi ) etc. Also driving Hardware Refresh Programs globally for the customers.Apart from that also handled many Service Desk transitions and Desktop Deployment Projects. Recieved many appreciations and accolades from the Internal and External Stakeholders for successful end to end Project Management from inception to closure (Vendor Management, Stakeholder Management,Risk Management etc) making sure all the deliverables are achieved within the planned timeline and within secured budget and resources.
An enthusiastic go getter attitude who always motivates the entire Project Team and works hand in hand with the Technical team to remove the impediments that come in the way of achieving Project Milestones.Result oriented IT Infrastructure Project Manager and an Agile Coach holding a prestigious MBA degree with 12 years of extensive experience in IT Infrastructure services.Working in fast paced ,dynamic technologies, driving unique multi million dollar Programs and Projects, leading effective teams and catering to the needs of the Stakeholders.Working in various Transformation Programs which consists of many related Global Projects like P2V Migrations of Servers to Azure , VMware ( HyperV/EsXi ) etc. Also driving Hardware Refresh Programs globally for the customers.Apart from that also handled many Service Desk transitions and Desktop Deployment Projects. Recieved many appreciations and accolades from the Internal and External Stakeholders for successful end to end Project Management from inception to closure (Vendor Management, Stakeholder Management,Risk Management etc) making sure all the deliverables are achieved within the planned timeline and within secured budget and resources. An enthusiastic go getter attitude who always motivates the entire Project Team and works hand in hand with the Technical team to remove the impediments that come in the way of achieving Project Milestones.
Hi, I’m
Sudipto Sinha
IT Team Lead -Project Team| Transitions|MBA |PMP Certified|Scrum Master | Six Sigma Green Belt Certified | Program Management| Delivery Management| ITIL V4 Certified| Azure AZ900 And DP900 Certified
Kolkata
Summary
Overview
13
years of professional experience
12
Certifications
Work History
HCLTech
Senior Project Manager -Transitions
05.2023 - Current
Job overview
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Led teams of analysts to evaluate, plan and execute projects.
- Identified impacted parties, business partners and resources required for planned changes.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Managed internal and external client-facing relationships through transitional periods.
- Developed solutions to address complex issues and operational gaps.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Designed processes and systems supporting business needs before, during and after transitions.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
TCS
Project Manager
12.2017 - 05.2023
Job overview
- Managing multi million dollars Programs such as OS upgrades of Unix Servers from RHEL 6.5 to RHEL 8 , Windows Servers from Windows 2012 to 2019 Standard Edition and various P2V migrations to Azure/VMware .Also handled many Desktop/IPad Deployment and several Service Desk Transition Projects
Core Role:
• Responsible for budgeting and forecasting, expense reporting, risk management, status reporting and execution
• Create Project Documentation and Strategy Plans
• Account for complete life cycle from inception to closure
• Collaborate with participants to determine Project timelines
• Map Projects and Budget tracking
• Reined in Project cost while meeting key milestones
• Fostered relationship with vendors to promote positive working relationships
• Drove team success through shared vision and recognition of quality performance.
• Boosted revenues by coordinating and executing projects
• Achieved Project deadlines by coordinating with contractors to manage performance
• Orchestrated Projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
• Identified plans and resources to required to meet Project goals and objectives
• Oversaw high profile projects by planning designing and scheduling phases
• Eliminated discrepancies in progress by reviewing performance, spend and timeline
• Managed Projects from procurement to commission
• Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
• Modified and directed Project plans to meet organizational needs
• Reported regularly to managers on project budget, progress and technical problems
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
• Tracked Project and team member performance closely to quickly intervene in mistakes or delays
• Built successful Project Plans covering objectives, resources and staffing to meet schedules - Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
TCS
IT Team Lead
01.2015 - 11.2017
Job overview
- Three years experience as an IT Infrastructure Lead handling the Stakeholders for the BAU activities. KRA's were team management, Organizing Monthly/Quarterly Business Review meetings, driving various Continuous Improvement Projects (Lean Six Sigma) ,Working with service now team with various Enhancement Projects to improve the process baseline,Training team members, working on teams Performance Metrics, supporting solution team during RFP
Core Role:
• Presenting business review to client and senior leadership on fortnightly basis highlighting project’s health, showcasing areas of improvement and sharing suggestions.
• Proficient in identifying compliance issues and establish nexus check within the process.
• Meeting project deadlines with efficiency.
• Experience in people management, floor operations, process report.
• Extensive work on Reports, Presentations on MS Office, Google Spreadsheet/Presentation.
• Suggesting strategies and ideas for enhancement of project.
• Create reports on productivity, quality trends for the project & providing constructive and timely feedback to team.
• Analytical reports on progress/status of the project and scope of improvement and drawback.
• Weekly sync with internal stakeholders on project progress and efficiency.
• Maintain TAT for all client requirements and specifications - Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
TCS
Information Technology Analyst
06.2013 - 12.2014
Job overview
- Presented business leaders with ROI estimations to drive project planning.
- Participated in internal audits regarding quality management system.
- Enhanced and reconstructed computer systems to increase efficiency.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Extensive work on Reports, Presentations on MS Office, Google Spreadsheet/Presentation.
• Suggesting strategies and ideas for enhancement of project.
• Create reports on productivity, quality trends for the project & providing constructive and timely feedback to team.
• Analytical reports on progress/status of the project and scope of improvement and drawback.
• Work allocation to team.
• Weekly sync with internal stakeholders on project progress and efficiency.
• Maintain TAT for all client requirements and specifications. - Assessed business requirements to create focused solutions.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced interfaces to promote better functionality for users.
- Educated stakeholders on data protection tactics to reduce breaches.
- Organized system operating procedures to strengthen controls.
- Reviewed technical work of consultants and third-party support providers.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Infosys
IT Quality Analyst
11.2010 - 06.2013
Job overview
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Expert in the 7 tools of Quality, Excel, Power point, conceptual and content development of Standard Operating Procedures, troubleshooting of various applications like Office 365, handling of Service Now
• Proven ability to drive Lean campaigns and generate ideas for business development
• Improved quality scores from 96% to 99% by doing Pareto Analysis and working on 80% of the major errors. Arranged small competitions like Quality Star performer on fortnightly basis and monthly basis which motivated employees to achieve the maximum.
• Received Extra Miler Award for last two Quarters consecutively in Infosys
• Received many appreciations from the Service Providers for providing resolutions before TAT (Turn Around Time) in Infosys - Edited, proofed and critiqued internal documents to improve clarity.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Analyzed quality and performance data to support operational decision-making.
- Administered [Number] internal quality audits and assessed results to inform corrective action measures.
- Participated in departmental meetings to establish short- and long-term strategy.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Created and revised procedures, checklists and job aids to reduce errors.
- Consulted manuals and process documents to investigate malfunctions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Addressed non-conformance issues, pausing production to correct errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Defined and implemented quality initiatives to reduce risk.
- Liaised with vendors and end-users to uncover system optimization opportunities.
Education
Pailan College of Management TechnologyKolkata
MBA from Marketing Management And Research
04.2001
University Overview
Skills
PMP
Networking
Telecom
IT Project & Program Management
ITIL Certified
Certified Scrum Master
Azure Certified
Certification
Program Management
Timeline
Delivery Management
06-2023
Senior Project Manager -Transitions
HCLTech
05.2023 - Current
Program Management
06-2022
DP 900
04-2022
AZ900
10-2021
Project Management Professional (PMP)
06-2021
Microsoft Intune
05-2021
Microsoft Windows Server 2016 Training for beginners
04-2021
Microsoft SQL Server 2016 Foundation
03-2021
VSphere_VMWare
03-2021
Certified Srum Master
06-2018
Information Technology Infrastructure Library(ITIL) Certified
02-2018
Project Manager
TCS
12.2017 - 05.2023
Six Sigma Green Belt Certified
03-2015
IT Team Lead
TCS
01.2015 - 11.2017
Information Technology Analyst
TCS
06.2013 - 12.2014
IT Quality Analyst
Infosys
11.2010 - 06.2013
Pailan College of Management Technology
MBA from Marketing Management And Research
04.2001